Overall rating
2.4
Counts per rating level
  • 63% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 29% of ratings are 1 stars
October 16, 2023

Probably one of the worst apps/sellers we have ever dealt with, not only does the app not work well, but their customer service lacks, their fees vs what they offer is ridiculous, and on top of all that they hold sales funds 25+ days after the sale. Definitely not worth it for a seller.

Que Shebley
United States
3 months using the app
February 14, 2024

This app is beyond awful. It's a complete waste of time. Not only does it fail miserably at updating the feed from Shopify, but it seems incapable of performing even the most basic functions. And as for the customer service—what a joke! Kimberley and Lorena, the so-called "agents," are nothing short of a nightmare to deal with. Their incompetence knows no bounds. I've never encountered such clueless individuals in my life. Honestly, I wouldn't wish this app on my worst enemy. Avoid the plague.

Faraa.
United Kingdom
April 4, 2023

This app does not comply with EU Tax Regulations. We have tried to contact them several times to ask them to fix the issue, but with no success.

Linen Couture
Lithuania
Over 2 years using the app
May 27, 2023

On May 16th, I attempted to hook up with Sprocket. It's now May 27th - way longer than the 1-2 days I was told would take to learn about the fate of my application. When I was Wix, this was taken care of in less than 24 hours. I'm not with Wix anymore but I would suspect the Shopify connection would have been just as good. So far, nothing. There really is not much difference in the product lines involved, either. I'm sitting dead in the water now.

Pioneer Kitty Market
Canada
12 days using the app
August 15, 2023

I'll be honest. I had hoped that is app was going to be great for me and my products in theory this app is a really brilliant. But it's very poor supported and lack of customer service was just not worth my time.

Jack & Jill Dog Diapers
Canada
7 days using the app
Edited October 15, 2020

Update: Terrible customer service, If you have a problem with an order i.e. Invalid address forget about customer service helping you. They never respond, They only have a stupid bot thing for help. Set up was easy, Well thought out, Communication has been has been good,
As thing progress I will updated this review, But so far no problems

Skin Care By Suzie
United States
Over 1 year using the app
Spocket replied June 13, 2019

We are very grateful to know that, Suzie! We are also happy that you find the setup easy and efficient. We are looking forward to do more business with you and you shall see to it that we will not stop in making our app better if not, the best!

September 2, 2019

Does not support suppliers from china, they only accept suppliers from counties supported by stripe (China is not stripe supported countries) , disappointed.

DouDou Jewelry
China
9 months using the app
Spocket replied September 3, 2019

We are terribly sorry for this experience and whilst we regret that Stripe does have their own limitation on which country they support and as much as we would like to have you onboard, we simply do not have control over this situation. We will, however, make sure that to improve on that area so we can support all kinds of suppliers applying.

Edited June 8, 2021

It has been six months since my last review. No sales and no help from support because they never contacted me. This app is a waste of time!

Popworcs.net
United States
8 months using the app
Spocket replied January 24, 2021

We're glad to have finally gotten in touch with you! Our apologies if there was any confusion with contacting us. Rest assured that we are always here and ready to help however we can with any concerns you may have. Looking forward to helping you make those sales!

September 29, 2019

I installed this app a month ago at least and have not had any contact. They want the info from my store up front but there is no benefit for me if it takes this long to be approved.

Quixotic Wax
United States
3 months using the app
Spocket replied September 30, 2019

Thank you for making us aware about your concern with regards to your application to being a supplier with Spocket. Rest assured that our Operations Manager will get in touch with you as soon as possible!

May 14, 2019

Doesn't work after installation. Just seeing a blank screen and not able to sync my shopify with the app.

Naturally Free Inc.
United States
12 days using the app
Spocket replied June 13, 2019

Our apologies! Please know that this has been fixed the moment it was reported and you may now re-install and re-apply as a supplier. Please know that our tech team are always on their toes to make sure that your concerns are well attended and promptly acknowledged. We would also like to get in touch with you to extend our assistance and expertise in ensuring you will have a flawless transition with us. We’re looking forward to make this partnership the best experience for you.