The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
It has been six months since my last review. No sales and no help from support because they never contacted me. This app is a waste of time!
We're glad to have finally gotten in touch with you! Our apologies if there was any confusion with contacting us. Rest assured that we are always here and ready to help however we can with any concerns you may have. Looking forward to helping you make those sales!
the worst experience and first impression. they acted like they didn't have the services false marketing. don't help new shopify stores.
We're sorry to hear about your experience and first impressions. We want to make sure that we properly vet each and every supplier applicant that we have. If you feel that our on boarding team should re-evaluate your application and request, we would be more than happy to investigate and re-evaluate. Please reach out to us at firstname.lastname@example.org and we'll gladly asisst you! Thank you for your kind understanding and patience!
I installed this app a month ago at least and have not had any contact. They want the info from my store up front but there is no benefit for me if it takes this long to be approved.
Thank you for making us aware about your concern with regards to your application to being a supplier with Spocket. Rest assured that our Operations Manager will get in touch with you as soon as possible!
Does not support suppliers from china, they only accept suppliers from counties supported by stripe (China is not stripe supported countries) , disappointed.
We are terribly sorry for this experience and whilst we regret that Stripe does have their own limitation on which country they support and as much as we would like to have you onboard, we simply do not have control over this situation. We will, however, make sure that to improve on that area so we can support all kinds of suppliers applying.
Apotheosis Training Performance
Pretty worthless app. Install it and wait for days upon days then they notify you saying they are not taking new vendors. Oh well
Thank you for sharing your feedback with us. We would like to ask for your utmost understanding that we have to follow certain guidelines not just of Spocket but also retailer platform policies that many merchants are using or associated with. We have been trying to reach out, but we were unable to contact you through phone. Should you wish to discuss this further, you can contacts us via email@example.com.
Skin Care By Suzie
Update: Terrible customer service, If you have a problem with an order i.e. Invalid address forget about customer service helping you. They never respond, They only have a stupid bot thing for help. Set up was easy, Well thought out, Communication has been has been good,
As thing progress I will updated this review, But so far no problems
We are very grateful to know that, Suzie! We are also happy that you find the setup easy and efficient. We are looking forward to do more business with you and you shall see to it that we will not stop in making our app better if not, the best!
Naturally Free Inc.
Doesn't work after installation. Just seeing a blank screen and not able to sync my shopify with the app.
Our apologies! Please know that this has been fixed the moment it was reported and you may now re-install and re-apply as a supplier. Please know that our tech team are always on their toes to make sure that your concerns are well attended and promptly acknowledged. We would also like to get in touch with you to extend our assistance and expertise in ensuring you will have a flawless transition with us. We’re looking forward to make this partnership the best experience for you.