The Perfect Kit
Great products! I appreciate having all the information I need to place items in my store. Plus, having so much to choose from!
works great not a lot of extra time spent filling in type/collection tags/ etc. Shipping is alot faster a bit more expensive on some items but overall great app.
My Doggo Lifestyle
First time drop shipper and Spocket has been fantastic to work with! I can't wait to see where I go and develop along with Spocket!
We can't wait to see you on top! With enough hard work and perseverance, you can be sure to succeed. Thanks for trusting Spocket! You always have our support!
Trendy On Fleek Boutique
Be careful with this app! I liked the idea of being able to carry products that were made in the US at my store, so I could guarantee fast shipping. The products were beautiful, and I was really excited to have found this supplier. HOWEVER, the good ends here.
This app has brought me nothing but trouble since I got my first customer. On my customer's order, I got a notification that one of the items they ordered the supplier decided to stop carrying, even though my customer purchased it, I paid for the item, and Spocket claimed that that the order had already be fulfilled and shipped.
I of course refunded my customer immediately and reached out to them to let them know the situation. They were luckily very understanding. I still have not received a refund from Spocket on the money I spent towards the item, and am highly concerned this will happen again.
Then, when my customer received their order, they reported that there was a piece missing from one of the sets they ordered. I reached out to Spocket on their supposed 24/7 chat that I'm PAYING for with their Pro Plan, and didn't hear back from them for more than an hour. Then, when I did finally hear back from them, they had me fill out a form and said they would take care of it. I tried to follow-up with them, and I got no reply about if they were able to resolve the issue.
The bottom line is I can't run a business where I can't reach the supplier, and I have numerous customer service issues on every order. This was only the first order and it has brought me nothing but problems. I really wanted to love this app and use this to start my store, but now I am actively looking to transfer to another supplier because of all these issues.
IMPROVE YOUR CUSTOMER SERVICE AND MAKE SURE ISSUES ARE RESOLVED QUICKLY!!!!
Thank you for the feedback! We appreciate you bringing this to our attention. Our sincerest apologies for these issues that you've faced but rest assured that we will do our best to resolve all the issues immediately. Please know that we have your back and we'll rectify these matters as soon as possible. Thank you for your patience and understanding!
I used this app to help me Improve my store. I really like how it does. It would be nice if it did better.
Thanks for using Spocket to improve your store! We're glad you liked it. We are certainly working hard to make Spocket even better. You can look forward to it! Thank you!
I use this app to help me build my store an the clothes is beautiful for women & kids and men thank you !
You're welcome! Thanks for using our app to build your store. We look forward to working with you towards success!
I used this app to locate domestic drop shipping items, and items with free shipping. I love how quickly I could navigate the site, and push items to store. I wish there was a way to mark items of interest instead of adding them to the import list.
Great suggestion! We are actually already working on a similar feature which we will apply on future updates. You can look forward to it! We appreciate the feedback. Thanks for using Spocket!
Style for Men Store
I love the app! Easy to use with a great variety of products. My only recommendation is to include more business casual and business formal clothing items for men. I am an online store for men's and boys' clothing and accessories. Still, this does not affect my rating of the app.
Thanks for the awesome review! We appreciate the feedback. We'll let our on boarding team know to look into your recommendation. We certainly love knowing what you want to have on Spocket. We're glad you are loving our platform! Thanks for choosing Spocket!
Great source to have as a new e-commerce seller. They make things easier and encourage you to succeed. I love the site
We do want all our customers to succeed because we believe that your success is also our success which is why we always do our best to provide you with excellent service! Appreciate you being with us. Thank you for loving Spocket!
the support staff is really helpful and the products seem very good, waiting on my test order to make sure everything is good
We are looking forward to your success in the future. Our support team is always here to help any time you need it. Just reach out! Thanks for using Spocket!