One issue after another with them.... I loved the idea of this app. We thought that it would be awesome to have mostly US & EUR based products.... then we found out that the majority of this is also from china and aliexpress. I emailed them about this when we first began using them. Made it clear that transparency was not their strong suit and asked for the corporate email or an email to file a complaint and address my concerns with someone of a higher level and was hoping for better customer service as well. Never once did I get that email. I was referred to someone else who then dealt with my questions for the next few times. But never once was I referred to someone above the support desk level. Yes, there are some great products that come from the US but most of them also only ship to the US. So my Canadian Affiliates cannot even order those items. Which is where one of my biggest problems came in...
A canadian affiliate who just happened to be a good friend, thank goodness, made her first purchase. It only shipped to the US which is fine. I had it on the description and she somehow missed it. SO she wanted me to just have it shipped to me and I would then ship it directly to her. So I contacted support. First, they gave bad instructions and I told her the way she was telling me to do it would not work. So then, after not hearing back for about a week and my affiliate waiting that entire time to find out what we needed to do, I emailed them again.... for the level of urgency that this should have been the response time for even that email was far longer than it should have been. Maybe I made them mad, but thats beyond the point considering I was inquiring about a sale to make them money as well. Come to find out, when she finally did respond... my only option was to refund the money. WHY could that of not been stated from the beginning? Instead, she started off asking for the new address and info of where to send it so she could inform the supplier.
My most recent problem is a few packed together that has led me to leave this review, which I am not one to do considering I am aware of the impact it can have. I feel like if you choose to do business with someone, you should at least be aware of major factors before making your decision.
I asked days ago about whether or not a supplier was still listed on spocket as I cannot seem to find them listed anymore and I have a good amount of their products listed in our store. Only reason I even realized it was because I really like the supplier and wanted to see what other inventory they had. So, as always, I emailed them my question hoping to hear back sooner rather than later so I can remove the items from my store before someone orders them and I end up having to send them a refund as well. I still have not heard back.
Last night, I was attempting to place an few orders. AGAIN, my card was declined. With more than enough money on it. I emailed them. AGAIN. No response. The lack of response via email would not bother me so much if there was a number to call considering to have a half decent amount of inventory through spocket you have to pay. But what exactly are you paying for? A limited amount of products that actually come from the US and to have half the amount products through them when you can go elsewhere and get double the amount of products imported into your store for half the price with much better customer service. I won't say any names but I get 500 products imported from another service similar to this but for FREE and their customer service team goes out of their way to reach out and see if we need help with anything. They also look over our website and check and see if there is anything we could do to increase sales. I don't pay a dime for them. But I pay for Spocket so that I can get some US made products? I have another service similar to this that also allows 500 products and the the best personalization options that I have come across. Through them, I can even offer my affiliates the option to purchase kits, everything shipped to the US & UK has a 5-8 day shipping time, customer service is slow but not this slow, and the products are all high quality as advertised. While I may love the few organic and US based products.... I am beginning to ask myself, what makes spocket worth the money?
Take into consideration that these were not my only direct issues with them and that I am only leaving the the others out to go into more detail about the above issues. They are not the worst. But I definitely think they need to reconsider the amount of money being charged for their under par service.
We’d like to express our apologies if you felt that you didn’t get the level of support that you needed but rest assured that one of Spocket’s main advocacy is to provide top notch customer service. In fact, we have implemented a better support structure in place and this is for us to cater you faster and in a more timely manner.
To clarify more on our product range, please know that the majority of our suppliers on the platform are based in the US and Europe but we also have a small group of suppliers from the countries mentioned. Their origin was never hidden from view and we have always been clear as to where it will be hailing from.
We'd like to make sure that there’s no further issues remaining on your end, but if there are some that you need a hand with, please reach out to us any time at email@example.com and we'll be there to help!
it was a great and usefull app and i highly recomand it to every retailer good quality and fast service
I use this app to help with my drop shipping. It does what it says it will do. It needs better selection of clothes to choose from. Even though, I am pleased with this app.
I used this app to help me sell products on my website and I really like it, its so easy and amazing and does the job perfectly.
LilLy Shoes and Bags
I used this app to help me fill my drop shipping store. There products are amazing and very easy app
Just install.will give better review after test.still too eaely to say anything since it tell me to write
Nice app. Does what it says. Nothing more to say as I'm still evaluating it in anticipation that it will not falter anytime soon. So far so good. Worth the five stars.
This app is a really good alternative to Ali Express drop shipping. I really recommend it to anyone! Everything is done in US & Canada
Its great. I use the application frequently in my online sales. It has a wide variety of products that have sold very well.
perfect i love it i love the love of it and the love of it makes the love even stronger anything possible with love