Anmeldelser (5.406)

Samlet bedømmelse
4,7
Antal pr. bedømmelsesniveau
  • 82 % af bedømmelserne er på 5 stjerner
  • 10 % af bedømmelserne er på 4 stjerner
  • 2 % af bedømmelserne er på 3 stjerner
  • 1 % af bedømmelserne er på 2 stjerner
  • 5 % af bedømmelserne er på 1 stjerner
Redigeret 24. februar 2018

This app is still under development and needs work. It is unable to delete products from the store. It does have better product descriptions up front. I would feel more comfortable if the plan options included the $0.00/month for 25 items but this may only be a promotional gimmick. Another option that is needed is the ability to delete a vendor's account. At this point it seems that there is no clear way to be sure your account has been terminated.

American Millworks
USA
Cirka 5 timer bruger appen
29. marts 2019

This app has now charged me twice even though it has been deleted for a month. Be careful because if you test it and don't like it you will have to beg for refunds when they keep charging you.

One Deal Way
USA
Cirka 4 timer bruger appen
Spocket svarede 8. april 2019

We sincerely apologize if you’ve had a less than perfect experience with us but rest assured that we will not charge any of our customers for something that they did not sign up for or purchased on their own.

We always want to make sure that our customers experience only the best with Spocket and that means providing you with top notch service. We’d love to hear more of your experience so you may reach out to us at support@spocket.co so we can talk about how we can better this experience of yours with us as we truly want you to feel that our customers are the most important thing to us.

24. juni 2019

Don't Install this app !!!!!! Old products and don't refund if you buy premium plan. Can't Change/Cancel Subscription

affwiner
USA
Cirka 2 timer bruger appen
Spocket svarede 24. juni 2019

Thanks for taking the time to leave us a review and we're sorry if you felt that you were not able to change or cancel your subscription. We have checked and everything seems to be working normally on our end. Nevertheless, someone from the Support team will be reaching out to you so we can get this sorted for you as soon as possible!

17. juni 2023

scam , be aware , i tried the app and deleted it before my free test achieve because i find it usless , everithing is okey on shopify but since this they try yo charge my directly to my credit card every 2 days hopfully i used i bloked my virtual card before they keept steeling from me bunch of thieves !!!!!! DON'T GIVE THEM UR CREDIT CARD INFO !! THEY WILL STOLE FROM U

SalutRamadan
Storbritannien
Cirka 2 timer bruger appen
Spocket svarede 17. juni 2023

Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abigail

23. september 2023

WARNNING.

I recently embarked on a journey with Spocket, opting for their 14-day trial for 99 cents, eager to explore the opportunities it could offer to my Shopify store. However, my experience was less than pleasant. I found myself unable to connect to my Shopify account without being charged 99 cents repeatedly, preventing me from even sampling the services Spocket promises.

I understand that for many of us, launching and running our own business is a cherished dream, and the financial aspect of it is crucial. We venture into such services to enhance our businesses, not to encounter unnecessary financial strains. Therefore, it is pivotal that we make informed decisions to protect our aspirations and hard-earned money from high-risk situations.

Below, I have summarized the prevalent complaints about this app. My intention is not to disparage any service but to share my experience so that you can make informed decisions and potentially save yourselves from unfavorable experiences.

I sincerely hope this information is helpful to you, and I wish you all success and fulfillment in your entrepreneurial journey. May your businesses flourish and your experiences be fruitful and rewarding!

1. SPOCKET'S DISHONESTY
Complaints of Spocket being dishonest and unreliable, with instances of customers feeling misled.
Issues with Spocket's representation of product origins; products purported to be from the US turned out to be from China.
Accusations of Spocket displaying false advertising about its services.

2. POOR CUSTOMER SERVICE AND SUPPORT
Numerous complaints about unresponsive and unhelpful customer service.
Instances of customers feeling frustrated due to a lack of support and resolution to their problems.
Reports of unresolved issues even after multiple contacts with customer service.

3. UNFAIR BILLING PRACTICES
Complaints of being charged even after cancelling the service.
Issues with unauthorized and unexpected charges, causing inconvenience and financial stress to customers.
Difficulty obtaining refunds, with some customers having to resort to disputes through payment providers.

4. SUBSTANDARD PRODUCT QUALITY AND SELECTION
Dissatisfaction with the quality and variety of products available on Spocket.
Complaints about the products being overpriced and not meeting the expectations set by Spocket's advertisements.
Issues with misrepresented products and inaccurate product information.

5. SUPPLIER ISSUES AND UNRELIABILITY
Complaints about the unreliability and unresponsiveness of suppliers on the Spocket platform.
Issues with order fulfilment and inventory management, leading to loss of business and customer trust.
Instances of wrong items being sent to customers and delays in order processing.

6. DIFFICULT AND INCONVENIENT PLATFORM USAGE
Reports of the Spocket app being difficult and inconvenient to use.
Challenges with navigating and utilizing the features of the platform effectively.
Frustration with the limitations and restrictions imposed by the platform on order processing.

7. FALSE AND MISLEADING REVIEWS
Suspicions and accusations of Spocket displaying false and misleading reviews.
Concerns about the authenticity and reliability of the positive reviews and ratings displayed by Spocket.
Issues with Spocket's response to negative reviews, including accusations of providing fake responses.

8. DAMAGE TO BUSINESS REPUTATION
Complaints of Spocket’s service causing damage to the reputation of user businesses.
Loss of customer trust and business due to unresolved issues and poor service from Spocket.
Stress and negative impact on businesses due to the unreliability and poor quality of Spocket's services.

9. GENERAL DISSATISFACTION AND WARNINGS
General dissatisfaction with Spocket's services and warnings to potential users to avoid the platform.
Accusations of Spocket being a scam and conducting unfair business practices.
Strong recommendations to consider alternative platforms and services.

CuGadgets
Irland
Cirka en time bruger appen
Spocket svarede 24. september 2023

Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abigail

15. februar 2020

Had to start a free trial just to see products. They don't have any items that fit my store's niche, and their items cost 10 times more than Aliexpress. No way to cancel on the app. Had to go through their live online help to request cancellation. Very inconvenient!

Attirely
USA
Cirka 2 timer bruger appen
Spocket svarede 24. maj 2020

We are sorry to hear you did not find any products that fits your preferences. Please know that you can change your account subscription by simply going to your accounts billing settings. Our sincerest apologies for any inconvenience. Please feel free to reach out to us at support@spocket.co and we'll gladly assist you however we can.

Redigeret 21. februar 2019

just downloaded not sure what it can do for me yet. once I've tried it I'll come back and let you guys know. What i don't like is you telling me what to put in my review. OK They have rejected my review three times, I don't like to be told to lie about something i've not tried

OurPlacez
USA
Cirka en time bruger appen
Spocket svarede 21. marts 2019

Thanks for letting us know about this! It seems like reviews were automatically being rejected so we're sorry if it came off that way to you. We hope that you are willing to share an update, now that you have tried Spocket and we're very keen to hear your feedback.

27. april 2020

Amateur software. Doesn't support UPC or EAN, so not for professionals. Also doesn't allow seling on marketplaces, so if you sell on Amazon or other marketplace, stay away from this

Laura's Little Boutique USA
USA
Cirka en time bruger appen
Spocket svarede 24. maj 2020

We respect your opinion and we appreciate your feedback as it helps us to improve our platform even more on our future updates. You can rest assured that we'll do our best to be able to provide all your needs as we tackle some existing limitations that currently exist. We would be more than happy to extend our assistance and help however we can. Please feel free to reach out to us at support@spocket.co and we'll gladly do our best for you!

Redigeret 1. december 2022

DONT USE THIS APP !!!! ACHTUNG ! REINE ABZCOKE Sobals du die Probeabo machst wird das Geld abgebucht auch wenn du kündigst bevor Probeabo beendet ist !!!!
ATTENTION ! As soon as you make the trial subscription, the money WILL be debited even if you cancel before the trial subscription ends!!!!

Coosmo
Østrig
Cirka en time bruger appen
Spocket svarede 2. december 2022

Vielen Dank, dass Sie uns auf diese Probleme aufmerksam gemacht haben. Wir bedauern, dass Ihr Erlebnis nicht Ihren Erwartungen entsprochen hat und haben Ihr Feedback an unser Team weitergeleitet. Wir laden Sie ein, sich mit uns per E-Mail an support@spocket.co oder im 24x7-Live-Chat zu kontaktieren, um Ihre Erfahrungen im Detail zu besprechen. - Erwin

Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team. We invite you to contact us via email at support@spocket.co or 24x7 live chat to discuss your experience in more detail. - Erwin

31. august 2019

Everything I selected for my site was “premium”, requiring a higher monthly rate. I tried to contact them and got a bot. I removed this app.

Nicole Marie Fashions
USA
32 minutter bruger appen
Spocket svarede 2. september 2019

Thank you for letting us know, however, the plans we offer have stated the inclusions in clear view as we would not want to give our valued customers like you any misunderstandings with regards to what we offer. Should you want us to discuss your request, just let us know and we will be there to help!