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Prinz was professional and immediately helped me with my inquiry. He didn't make me wait long at all and answered my questions clearly. He gets a definite 5-star rating.
One improvement for Spocket to consider would be regarding pricing settings for products. It would be very handy to be able to set supplier-specific rules instead of only global rules for all products. Also once you have set a price, you cannot update it in Spocket and have to individually update each price in Shopify manually. Hopefully, these changes can be implemented in the near future.
Another annoying feature is that not all suppliers update the shipping information
(long after the processing time has passed) and you have to chase them to find out if they shipped an item or not. It would be wonderful if Spocket ensured that suppliers met these basic conditions to save all of us time :)
Hello InspirationIncluded! Thanks for your feedback! We’re truly grateful for your comments about Prinz and will make sure we share your compliments with him! Meanwhile, we have forwarded your feedback to our developer team and see what can be done in the future. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
I use this app for my shopify store and I have never had a problem. I highly recommend! Even the customer service is great.
Thank you for the feedback! It brings us joy to know we are able to make your experience problem free. Our customer service is always available for you 24/7! -John
Not as expected. The system only sends review request randomly to some past customers and not all., and there is no way to find out why and trigger a manual ones for the once skipped as that calls for an upgrade and a monthly fee which I am not keen on right now. If the manual trigger feature was part of the basic this would have been a great app people would upgrade anyways as your business grows. At this point I am looking for an alternative.
I got great support from Erwin when running into initial challenges.
Erwin was very efficient. Thanks again! :-)
Thank you so much for your amazing feedback! We are so glad to hear that you are happy with the assistance provided by Erwin. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
I am much more confident starting my business. I learned so much from the tutorial, it was so helpful. Thank you!
Glad to hear are making great progress with the tutorials. We hope the launch of your store will be successful!
this application is the best for europe shipping. i would recomended!
Awesome! Thanks for letting us know! It is also our pleasure for you can recommend Spocket. Feel free to reach out to us if you need assistance. Have an awesome day! - Erwin
I used this app to find more us suppliers ready to deliver for free to us customers. as delivery costs eat up margings. found some great stuff. let's see what customers love the most
We hope that you find products that best fit your store needs! Happy Spocket-ing!
Easy to use and understand!!! I highly recommend this site for dropshipping beginners. It helped me out so much.
Thanks for the wonderful feedback! We are so glad you find Spocket easy to use with the products you can add to your store. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Very Easy to use to move product. it was the first one i used with shopify and i havent switched since so! Well done.
We’re so grateful that you took the time to share your feedback with us and for always choosing Spocket. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
very great i like it so far and its very easy and convenient to use, Thumbs uo from me good work very nice and good support from Edrielle
Wonderful! Thanks for your feedback and we're glad your inquiry was resolved professionally. We’ll make sure we pass your kind words along to Edrielle, who we know will be delighted to read your comment. Have a great day! - Irene