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Good quality, fast shipping in Canada, I'm very satisfied of the service. I find the suscription price a bit expensive, but overall it's good!
Thanks for this feedback! While our subscription plans might seem pricey, we can assure you that the features you get for each will give you access to products and services that will help you find the right products for your store. In any case, we're glad to know that you're satisfied with the app so far!
This app is okay. Doesn't really make Drop Shipping easier then any other website. The App was hard to download and shuts down a lot.
Thanks for sharing your feedback! We would like to hear more about your experience and how we could improve our service even more.Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
To Be Honest about my review I write it just about 1 month from the date I start using spocket.
My store currency was in SEK then i decided to change to USD, after changing store currency the system of Spoket didn't recognize that and all products prices was missed up by X10 the actual selling price, let's say your product selling at $50 it was shown at "500$", I had also subscription with Dsers but "Dsers" so smart with 1 click you can just update selling price, lets say your markup 40% and decide tomorrow to change it to 60% Markup you can do it with 1 click and it will update all of you products That's Dsers.. Unfortunately Spocket not that Smart also customer service... Spocket Having good quality Products Yes but also come with higher dropshipping cost.. also the subscription charges i consider high... CJ Dropshipping comes with No Subscription charge or the minimum..
Also i want to write about my experience with Robbie from Spocket Customer service.. after I got this problem with the pricing i had to delete all my products from my store then remove it from spocket import list then adding the product again so the system can identify the new price... after this situation i had to block my card so i can pause the subscription. Mr. Robbie i think he was very upset about this and address an email to me saying that quote " I understand where you are coming from" end of quote..... I believe that customer service representatives should be knowledgeable, attentive, and proactive in helping customers resolve their concerns. However, my experience with Robbie did not meet these expectations, and it left me feeling dissatisfied and unsupported. it's not appropriate to address one of your customer like this... especially in selling & Marketing business.. also i had noted during my interaction with the staff on live chat support... they can leave you talking to your self if they feel that they are bored or that they wana leave to have a cop of coffee or something.. anyhow i want to thank Edrielle and Jessa they they assist me in my problem... No Thanks for Mr. Robbie.. That's it that's my experience with Spocket. I hope I'm fair in my opinion.... Now left with rating that i had to make i will but 0 stars for Robbie as customer service, and as system 2 stars and for the supplier of spocket will give 2 stars & for the products will give 5 stars.. so the weight average is 2.25 star.
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. - Abigail
I was all excited to use this app, however that was short lived. I wanted to test it before diving in so I pushed 24 products to my store front - had 11 orders from them including 3 samples I ordered to see product and shipping times. I have been battling with them for a while as all these items state anywhere from 4 -10 days delivery. I will share the orders and their status below. Yesterday I had it, I told them how I felt and that they needed to get better suppliers or a better system (you can not contact the supplier, you have to have it all go through spocket and wait for an answer) They read my messages yesterday and STILL have not replied to me! I am fuming - I DO NOT RECOMMEND THIS APP!!!!!
#1648 ordered on 1/13/2020 - delivered FAST
#1663 ordered 1/16/2020 - still has not shipped, was told 6 days ago they would reship.
#1665 ordered 1/16/2020 - delivered
#S1 ordered 1/18/2020 - never shipped still trying to get a refund
#S2 ordered 1/18/2020 - delivered
#1680 ordered 1/19/2020 - delivered
#1684 ordered 1/20/2020 - never shipped still trying to get a refund
#1711 ordered 1/26/2020 - never shipped still trying to get a refund
#S3 ordered 1/28/2020 - delivered
#1741 ordered 2/3/2020 - never shipped was issued a partial refund
#1742 ordered 2/4/2020 - never shipped was refunded
total 11 orders:
5 delivered
1 refund
5 fighting to get refund
Our sincerest apologies in behalf of the suppliers that you have ordered from. The circumstances are indeed unfortunate and we are happy to have been able to resolve most of these orders for you. We would be happy to sort out anything else that is not yet resolved with your orders and your suppliers. Please reach out to us at support@spocket.co and we'll gladly sort anything out for you as soon as possible. Thank you for your understanding and patience!
Having used this for the first two weeks i have come to find out that it really helps with my sales and better images for marketing.
Awesome! We're glad that the platform was able to meet your expectations. We hope this continues long-term! All the best to you.
mid, jsut starting to try it but to just import an item i need to sign up for a trial and even if it doesnt work i might have to pay a lot.
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abigail
it is a great app. really easy to use and easy to move items to your personal store. wish the pro plan could have more premium items though. besides that for someone who just started to have their own online shop, spocket is my go to app.
Thank you for the review! We appreciate your feedback. You can be sure that our marketing team is constantly reviewing our existing plan packages in order to adapt to the demand. We're glad to have you with us! Thank you for choosing Spocket!
easy breezy! Love it. Highly recommend it. I just started using it and so far I love it. Highly suggest. Update! Bad customer service. They refused to give me a refund, even though I canceled the subscription and uninstalled their app! I will never use them.
Thanks for the recommendation and welcome to Spocket! We're happy you are loving our service! -John
The support seems good, however the products that I sell are with another similar service and it's free. Even though Spocket does have good deals on some things the cost is extremely high and there is not much profit left.
I do appreciate the service; however, I see no benefit in it. No profit margin is left. When I ask for a list, they provided one however with the monthly fee I expected to find my products. I found none of them. So, while they appear they want to help, in the end they don't. Only on signup.
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team. We invite you to contact us via email at support@spocket.co or 24x7 live chat to discuss your experience in more detail. - Erwin
I like the interface of this app, but honestly that's where it all stops.
The fulfillment screen lacks details. You have to pay $79 to be able to see any meaningful information about your orders or even add products (25 products per month if you're on a free plan).
Nicer layout than Oberlo, but far less advanced.