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*WARNING* - * FALSE ADVERTISING * DON"T Waste your money!!!!
I don't usually leave reviews unless it's extraordinary, exception product or it's one of worst product. I am writing this feedback with good intension to help other new shop owners to be cautious about this app.
I will be reporting to Shopify and they may take down the app soon. So use this app at your own risk.
- Hidden secret of charging $99, It's shocking the Spocket app is so unprofessional. I never made any sale from the app for past two months, so i uninstall the app to save $99 monthly charges. when Spocket charged me $99 in-spite uninstall. When i saw in bank account i immediately reach out customer support, the customer support comes back after two days saying i need to do more steps, so basically uninstall app does not mean you not using the app because Spocket want to make money. As per Shopify clear instruction to remove just click on uninstall. Spocket is a tricky app do not Trust this app.
- CUSTOMER Support: I joined empire the highest ($99) expecting best customer support. It was the worst customer service team, The chat session is not real time, they do NOT provide updates, they do NOT respond within 2 hours or within 24 hours. FALSE ADVERTISING. I wish to upload my chat session to prove it but the review does not allow.
I was shocked to know how come they got number of five (5) stars ratings then i found out their business tactics to impress new customers... for proof please read one of the review given by OurPlacez on February 21, 2019, it's very interesting Spocket team will tell you what to put on the review...pls check it out. Probably you might get discount or special deal if you give them 5 (five) star ratings.
The most interesting surprise i saw, was shocking!!! after i gave 1 (one) star, i wrote email to Spocket, next day i went to check my review just want to make sure my feedback is still there.... guess what happened i saw three 5 (five) ratings feedback within 24 hours, Spocket does not want to reveal bad feedback on list when the new user looks at the reviews, i totally understand that's how some business works to make money but someone like me losing $99 is hard pill to swallow, it's hard earned money. It's very painful falling into this scam app and losing money. Lesson learnt 1st read negative review before making decision.
We would like to sincerely thank you for your feedback!
We want to assure you that Spocket will never charge you for anything other than what you’ve signed up for or purchased. We always look out for our customers and we only want what’s best for them and for their business as this will benefit not only you, but us as well in the long run.
As Spocket grows, our only intention is that you grow with us and that’s why we are putting everything we can to make everything run as smoothly as possible, from the app itself up to our customer support team.
Regarding the delay, we would like to learn more about your situation and what exactly happened. We want to make things right! So, please reach out to us at support@spocket.co and we will get back to you promptly.
We look forward to hearing from you and earning you back your business.
Amazing to be able to fully automate the drop shipping process but would be great to get some AU suppliers on here.
Glad to hear you are enjoying Spocket! We are in the process of adding new suppliers every week and although majority of them will be from EU/US, we also hope to cater more for our friends in Australia! So if you know AU suppliers that we can work with, hit us an email at support@spocket.co and we'll try to get them on board.
It has been a bumpy ride, however, we'll get there! Big Shout OUT to Lorena who was excellent in her customer service helping me to navigate the shop!
Hello sweetlittlebug.com! Awesome! It is great you have decided to consider Spocket as your supplier. We are glad Lorena was able to help you with your concern professionally. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
I like how easy and simple the website is to import to my Shopify accounts. I can search for vegan, GB to GB shipping, and other niche needs.
Feedback like this keeps Spocket team going! We will do our best to keep improving the app in making your dropshipping experience better.
Rohini was a friendly staff who helped solve issues with my orders.
Hello Travelupic! Thanks for leaving a review. We are so glad to hear that you are happy with the assistance provided by Rohini. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Lorena provided information relevant to my questions. She was quick with responses and knowledgeable of the company site. Great customer service!
Thank you for posting your positive review. At Spocket, we value your time and always strive to provide fast and efficient service. We are so pleased to hear that assistance was provided in a timely manner by Lorena. We look forward to assisting you again soon. -Erwin
¡Excelente! Hacen falta estrellas para manifestar lo bien que me siento con esta aplicación. Muy buena.
Siempre nos esforzamos por innovar y brindarle el mejor servicio posible. Gracias por compartir su experiencia con el equipo. En caso de que necesite algo, ¡nuestro equipo de soporte está abierto las 24 horas del día, los 7 días de la semana para ayudarlo! - Erwin
Translate: We always strive to innovate and provide you with the best service possible. Thank you for sharing your experience with the team. In case you should need anything, our support team is open 24/7 to help you! - Erwin
The products are good quality and priced fairly. The app is easy to operate and the online staff have a fast response rate.
Cool! Thanks for loving Spocket! We are glad you were able to start using our service with our customer support team's help! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
i used this app and it made drop shipping easier, i'm just hoping some of it sells. it definitely had a user friendly platform as it was easy to use.
We're glad to know you found our app to be easy to use as intended. We are positive that you will start to sell soon! Wishing you the best!
This is in response to your reply below. We have been working with your support staff for now 14 days every day chatting for hours at end to resolve this one issue.
I am not sure of the intentions but I have paid for a full year and seems you cannot fix the issue, then refund our money... Simple.
Have already lost 1 month for which I have paid.
Take responsibility.
I would give ZERO stars if one could...
They take money upfront and then when their platform does not work or even push products to our shopify store, they do not fix issues. We have spent over 100 hours and still no resolution.
The management does not even bother.
Sad. I hope we will get our money back. As I think its a scam. And for products they are pushing Aliexpress / china shipper for most ???
We're very sorry to hear about your experience but thank you for sharing it! Our sincerest apologies if we were not able to meet your expectations at this time. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience!