Anmeldelser (5.406)

Samlet bedømmelse
4,7
Antal pr. bedømmelsesniveau
  • 82 % af bedømmelserne er på 5 stjerner
  • 10 % af bedømmelserne er på 4 stjerner
  • 2 % af bedømmelserne er på 3 stjerner
  • 1 % af bedømmelserne er på 2 stjerner
  • 5 % af bedømmelserne er på 1 stjerner
Redigeret 4. januar 2024

Based on my professional experience, I cannot recommend using Spocket. Despite paying $698 for the subscription, I found that many of the suppliers I used on the app were not compliant with their processing or shipping times. Some claimed to be based in the US but were not, and reaching out to support was often unhelpful. While the support team was friendly, they could only message the supplier and wait for a reply, which could take up to 48 hours. This meant that orders were often late, and I had to deal with frustrated customers demanding their tracking numbers. I was also frustrated by the lack of direct access support had to contact the supplier. Every week, I have to reach out for help because an order hasn't shipped on time, and even the chat feature they promoted as a benefit was often unresponsive. Additionally, there was no option to confirm if an item was in stock before paying the supplier, and once you pay for an order, you're stuck with it for weeks without the option to cancel. As a small business owner, I find this lack of control over a large number of suppliers to be unacceptable and detrimental to retaining new and existing customers.

VacationGrabs
USA
Cirka 2 år bruger appen
Spocket svarede 21. juni 2020

Thank you for the feedback! We are happy to have you with us. Please know that our support is available for you anytime in case you need any help. Just reach out to our 24/7 chat support or email us at support@spocket.co and we'll gladly help you out! We are hoping for your success! Thank you!

11. november 2023

NEVER EVER USE. TOTAL SCAM. THEY'LL SAY YOUR PLAN IS CANCELLED, BUT WILL KEEP BILLING YOU EVERY MONTH. Sincerely, I never leave negative reviews. This is literally the first negative review I have left on any platform. Do. Not. Use. This. App.

CauldronDiffuser
USA
2 måneder bruger appen
Spocket svarede 13. november 2023

Hello CauldronDiffuser! Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abby

18. november 2021

I wouldn't recommend this app. Gave them a chance working with them over a year and the experience has not been good. The customer reps treat sellers as if we are not customers and pay a service fee as well as the purchase of

BuildToBlossom
USA
Cirka 2 år bruger appen
Spocket svarede 20. november 2021

Thank you for letting us know your feedback! It really saddens us to know you feel that way now after working with us for so long. We're so sorry for any dissatisfaction we may have caused! We're investigating this now and looking into where we went wrong and you can rest assured that we will take strict actions to rectify any issues we may find. We'll also assign a dedicated account manager to reach out directly to you so we can resolve any issues you may have. Your extended patience and understanding is greatly appreciated! -John

22. november 2022

VERY UNRELIABLE! I have had to cancel several of my orders due to no inventory to Fullfill the orders, yet the inventory shows there is product. All they can say is: we will investigate but keeps happening!! How are you supposed to put your name on their products If they can't Fullfill? Save yourself money and find a more reliable drop shipper. I should of cancel the first time it happened but gave them the chance and never delivered as drop shipper.

Cork & Leaf
USA
Næsten 2 år bruger appen
Spocket svarede 23. november 2022

We're very sorry to hear about your experience but thank you for sharing it! Our sincerest apologies if we were not able to meet your expectations at this time. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Erwin

Redigeret 22. januar 2019

Update Review posted 1/22/2019

1) I still have not received a refund (as was communicated to me on one order - although they have since terminated that specific vendor from their system for not meeting Spocket's guidelines)
2) I still have not received an RMA for the 2nd order

At least I took care of my two clients with a refund on my side. Very disappointed that Spocket never followed through.

Original Review posted 1/9/2019
The concept is great . . . allows sellers to add products that align with their customers without investing any money in inventory.

Although small, Spocket has some decent products that i added to my site and drop shipping is from the US.

Integration went smoothly and process to place orders went well.

For all of these things, Spocket would have earned 4.5 stars from me. Would Have.

Where Spocket falls short is customer service. Over the holidays i had three orders of their products. I've had issues with two - 66%

The first issue is i ordered a product and waited for the shipping confirmation and it never came. I reached out to Spocket and for the first couple of emails through their support page, no response. However, separately i received emails from their sales team wanting me to upgrade to their pro version. I took that time voice the need for Vendor Contact information (which they don't provide) or a tracking code.

The second issue is i ordered a product and my client said the sizes ran small. I wanted an RMA and to know if the other size was available. Again, i used my opportunity through the sales team (because the support emails were not getting a response) and no vendor information is available.

They eventually offered a refund and an RMA, however, neither has come through. After two additional emails through the only channel that was responding, I have heard nothing.

I am now not sure if the first product was ever delivered. And my client for the 2nd order is still waiting for the RMA. So that I can perform a better customer experience for my clients, I am refunding both of their money today.

for those of you with no problems, i am happy for you. However my experience is not the same.

TrendyBracelets.Biz
USA
Næsten 2 år bruger appen
Spocket svarede 8. april 2019

Thanks so much for the taking the time to leave a review and for letting us know about your situation! First, we truly would like to apologize if you did not get the level of customer support you expected. Please know that it is not our usual standard. We would like you to know that we have implemented a better support structure so we can cater to our customer's needs faster and in a timely manner.

We want to hear if you have any existing issues and if there’s anything else we can help address, please let us know and you may contact us any time at support@spocket.co.

Redigeret 17. juli 2023

I have used Spocket for the last 2 years, and at first their team was great at finding solutions. Very helpful, as well as respectful, and understanding. However, this last annual membership has not even come close to the rating I first submitted thus, the update. These past several months have just been horrible. Not any real resolutions, and the search product is showing a rather limited supply of anything although "Adult" Content is Everywhere! No matter what the search term is (it is just disgusting, sorry but be for real- have an ex-rated area for those who are into that!). Many of the supplier's do not uphold their responsibilities, to which they cancel orders more often than is beneficial to anyone. You can expect to pay Spockets annual membership, plus their fee on every order, the suppliers cost, and required shipping fee (plus, the cost of products make it nearly impossible to add any profit margin - no joke!). Shopify has fee's, and PayPal as well. Every one seems to have a Win but the Merchant! THE MOST ALARMING FIND (that I surely hope you never come across) is with the Pro, and Empire Membership FOR YOUR BRAND - WILL NOT BE INCLUDED IN THE TRANSACTIONS SENT TO YOUR OWN CUSTOMERS! THAT IS RIGHT! I placed several orders from my own store, and sure enough the supplier sends their name, and address on the box as well as the slip inside the order. (NOT that they fulfilled the order, No where could a slip with my STORE LOGO be found! Just this unethical business (standard) practice within Spocket points to the very first deceptive measure they claim is included in the membership! I have discovered that all of my customer's experienced this same identical thing! I paid for the Empire Membership annually, October 2022 upon discovering this I felt these unethical business practices were cause enough to cancell my membership. Months, and months later this is what the correspondence looks like:

Hi Nia,
Michael here, senior customer success manager stepping in for my colleague Earl as he escalated this to me. I checked your account (heavenah-organics.myshopify.com), and it was subscribed under an Empire Annual subscription last October 12, 2022. You have also successfully scheduled the cancelation of your account by the end of the paid period (October 12, 2023) last June 9, 2023. Unfortunately, it is already passed our 180 refund processing period, and we are unable to process the refund. I can extend your subscription for 3-4 months if you still want to continue the service as a courtesy for the experience caused by these.
Again we're truly sorry for the experience caused by these but let me know if you wish to grab the 3-4 months extension. For more information on Spocket’s Fees & Payment Terms.
Regards,
Michael from Spocket
(My response):
Greetings Michael,
Thank you for responding to give me an update. I understand your examination of this issue extends from the date of purchase unto the timeframe that I cancelled my membership however, this inquiry started way before I cancelled. The reason I cancelled is due to these extenuating circumstances. I had gotten Andi (from Shopify) involved because the Spocket team was handing me off to eachother, and not escalating this further back in March 2023. Let's just look at this from a different perspective: What would you say if you decided to put in an order from your own store to receive the items from the supplier without finding your Logo included in this transaction? I paid for the best membership Spocket offer's in "advance" to which this was not suppose to happen. Sure it would be fine for the supplier to put in a "fulfilled by" receipt but this was not the case. Take a look at all of my order's, you will find that None of the suppliers sent my customer's my logo within their order or on the box for that matter. How would you feel say, you ordered from Amazon, and this box arrives from some "other" supplier? You have no idea what this package is, or who sent it, that is what happened to me with order's from my own store (more importantly~ my customers)... This is unethical business practice. And something that I paid (in advance) for that is within the contract of my annual membership (that is NOT suppose to happen) although, over, and over again this took place. This is not just a one time thing sir! The past 2 years I have been in business with Spocket this has been taking place. It is not okay. Would you want to continue to do business with a company that is doing this to you? My store has been closed (on pause) because of this very serious issue.
Regards,
Nia, HeavenAh Organics
I may not be able to open my store again. I do not recommend this company to supply your dropshipping needs. Please Save Yourself heartache, and disappointment. This company does not care about anything else except for the money! And the Better Business Bureau will have this company on their roster as soon as I file with them. No matter if I do not get at the least half the membership fee back other people need to know how this company works... Good luck Everyone who takes a chance on this company.

HeavenAh Organics
USA
Næsten 2 år bruger appen
Spocket svarede 11. oktober 2022

Thanks for the awesome feedback! It's part of our goal to continue to empower you towards success. We'll keep on adding more products for you to choose from. Reach out to us at support@spocket.co anytime you need help! - Erwin

Redigeret 17. januar 2022

How do i put this? this app have great customer support, amazing people that will work with you.
But, why in the world would you have so many unreliable suppliers, that lie about processing time, shipping time and bogus so called shipping partners just to buy time, because they are drop shippers themselves and not manufacturers. you advertise shipping from the us and short processing time make sure you own up to it. worst of all is that you can't Rate suppliers but yet they call them premium, based on who? we own a large amount of store and will stay an other quarter, if this change i will change my ratings if not that's a lot of our shops cancelling.
now you have to pay to message suppliers.

Savings Lord
USA
Næsten 2 år bruger appen
Spocket svarede 12. december 2021

Thank you for sharing your experience with us! Please know that we will not tolerate any suppliers that do not adhere to their advertised processing + shipping time and those who violate our terms and agreement. Rest assured that we will take strict appropriate actions to rectify any issues you may have and resolve any concerns that may arise. Also, you'd be happy to know that it is part of our roadmap to have a feature where you can rate suppliers and we're doing our best to implement this on our future updates. We will also have one of our account managers reach out to you directly and help assist you with any concerns you may have. We look forward to making things better for you! Thank you for your extended patience! -John

19. april 2022

Do not use them. You will have problems with the suppliers and the Spocket support wont half way help you. There are a lot of problems when trying to use Spocket to sell items

Pet Video Verify Pet Supplies
USA
Mere end et år bruger appen
Spocket svarede 20. april 2022

We’d like to express our apologies if you felt that you didn’t get the level of support that you needed but rest assured that it is our commitment to provide you with top-notch customer service. One of our account managers will be reaching out to you as soon as possible and will be helping you with your supplier and platform issues. - AJ

Redigeret 4. april 2019

They do nothing! 7 of 20 orders not fulfilled,it is 35%!After 10 days says"order is not fulfilled". Edit: They said they will remove the supplier which is underperforming. But They didn't!

iulia
Tyrkiet
Mere end et år bruger appen
Spocket svarede 21. marts 2019

We would like to apologize for this experience! We’d like to assure you that at Spocket, the only aim is to provide world class service to our customer across the globe. Now while our overall order processing rate is at 98%, issues do arise from time to time. But what sets Spocket apart from all the others, is our ability to identify these issues and work on them to continually make Spocket better as we grow.

Redigeret 17. marts 2021

This app is not worth it. They have drop shippers selling to drop shippers charging outrageous prices. Their premium prices are even worse. Shopify needs to find suppliers that are true wholesale. Can't make money on this overpriced merchandise. Removed the app today. Updated review: In response to Spocket's response to my review. How would I be able to report any of your suppliers since I deleted your app? You should look into your suppliers on your own, especially your 'premium' suppliers. You are taking advantage of Shopify merchants and you are allowing your suppliers to do the same. I can't find one single app on Shopify that doesn't have drop shippers selling to drop shippers inflating the prices and shipping to outrageous levels. You should all be ashamed. You should be seeking out true WHOLESALERS to sell to and dropship for Shopify merchants. 20-35% discount on actual market prices? Do you mean retail prices? If so, you need to do more research and police your own suppliers because most of them are way above that. I wish I could find a supplier app on Shopify that is honest and isn't charging OVER retail and taking advantage. We all want to make money but all you're doing is driving prices up for everyone. I'm disgusted.

28 North ADK
USA
Mere end et år bruger appen
Spocket svarede 17. marts 2021

Thanks for sharing your experience! We want to make sure that the suppliers we onboard on our platform only sell within our policy. We require them to provide a 20-35% discount on actual market prices to assure that there will always be room for profit.

If you find that it is not the case, we would be more than happy to investigate and take the appropriate actions against that supplier. We would like to make sure that your concern was properly handled by our representatives and that a proper conclusion has been provided to you. Your experience is more important to us! Please don't hesitate to reach back to us at support@spocket.co.