Spocket ‑ US & EU Dropshipping

I'm not sure why there are soo many good reviews. Half of them seem bought and paid for. This app is one of the worst apps on Shopify by far. The sellers you "get to" dropship from are constantly taking vacations or not updating their products. This results in orders needing to be cancelled and makes for ALOT of angry customers to your store. This has happened on an outrageous scale. You'll constantly be having to message your customers telling them that there were issues with fulfillment. As for quality of shipment or fast shipping. No.. Most aliexpress especially are packaged horribly. Damaged. Or they claim will ship in one time and will take 4x's what it says. The non aliexpress items are just as bad. Fulfilment after payment can take over a week irregardless of the quoted times that are told to you.
The plans they have on here are outrageously expensive. Especially for how overpriced this service is. You can get far better fulfillment providers to integrate with your store for a fraction of the price and far less issues. Some of them are even free and offer seemless integration. This app is just god awful. I can't even recommend it for beginners and I can tell you advanced stores will most certainly be hard pressed too frequent by all the issues to really make use of this app. The suppliers are a joke. The app no better. The customer service warning there's even a problem at all can take over 3-4 days in itself. It's sooo bad.

UPDATE -
Per Shopify's request in products that range in my store's description, I gave Spocket a try again. Not only was I lied to about product selection in U.S. sourced products; but I was also scammed. My first customers order was placed 2 weeks ago, almost 3, still hasn't received the product, and we've learned it's also coming from China. Kinda hard to be USA Supplied when products are shipped from China... Spocket Customer Service refuses to escalate to management; and literally ignores your requests after you request management.

I'd stay as far away from Spocket as I can; this has been the absolute worst app experience I've ever had.

Original-
Thinking about paying Spocket $100/$300 per month with their Live Chat feature weighing your thoughts on signing up? Don't bother! I have two orders, both have products unfulfilled past their 3-5 day processing time, an hour later, still no response from Spocket Live Chat!!!

Unfortunately I have tried Spocket for several months and even paid in full for the Premium services. However, about 90% of my test orders and real orders came back as unable to be fulfilled by the suppliers because they had dropped that particular product. This information is NOT updated accurately by either the suppliers or Spocket, or these “premium” suppliers are not properly vetted. DO NOT USE this service if you want to be able to rely on the dropshipping products offered. Trying to save someone else the money and time that I wasted.

Make sure you are aware of this app. Customer service and cancellation systems are broken. I don't understand how they got over four-star reviews.

In February, I joined the annual plan as they advertised EU or US products. But they have cheap products that are mostly made in China. So I want to cancel the membership and refund my money. In the beginning, they said they would email me back with the resolution. However, there was no response for more than 10 days even though I emailed several times after that.

So I filed a claim with Paypal through their website but was disappointed the case was resolved in the seller's favor.

As a result, they canceled my annual membership and kept the money. So I emailed Spocket that since they didn't refund the money my account should be active until the annual membership period. My request was rejected. Despite paying a full year's membership fee, my account was closed. There must be something wrong with their policy. I feel that this is an unfair and unjust decision. I was expecting a refund but instead my account was closed. I hope that Spocket will reconsider their policy and treat all customers fairly.

Customer Support is fast to respond but they don't know much about the internal processes of the app. Please be aware that the invoice for your orders will include the information provided in your account settings, including the .myshopify.com URL, and email with which you created the account. Very limited when it comes to contacting the provider, they don't allow you to contact the provider directly and they try to pass any questions you might have through them, 3 weeks have passed and I am still waiting on the response regarding a product. PLEASE be wary that even though the app might say that some items are shipped from the U.S. it will not always be the case because when you actually look at the tracking number the products are being shipped from China.

A GIANT SCAM. STAY AWAY!!!!!!! My previous review was based on being new and never having any orders from this platform plus they said I would get a discount if I left a 5 star review (never got any discounts). I have to say this has been the WORST experience with SUPPOSEDLY "verified" suppliers. I am careful to select items for my stores which are advertised as shipping from the USA. So far only ONE of my orders has shipped and ALL the rest sat for weeks and then were eventually cancelled, different suppliers. If you want your new business to tank quickly, they are great. They have fake 5 star ratings on all their suppliers with no way to actually rate them, no data on actual performance, just some fake stars under a fake name. Automated customer service which will continually apologize with no actual help. Most suppliers can't be contacted as advertised either. A GIANT SCAM. STAY AWAY

App is expensive, for the quality! Quality and fabric of the clothing are very cheap and poorly stitched. Not worth it but, with lack of options, moving on is hard. I do like the shipping times!

This app is not meant for you to make lots of money. It is designed to make the app owners and suppliers money. You have little choices in products and the prices are typically set at a percentage that prices you out of the market.

The plan prices are average, I can't say they are super expensive or cheap.
They don't properly vet the suppliers as many of them are simply dropshipping products as well, communication with many of them was more difficult then it should have been (2-3 weeks) and when you inquire about this to Spocket, sometimes I wouldn't hear back from them at all!? In the end, I would have to send follow-up emails to Spocket to remind them..

There IS money in dropshipping but this isn't it.

I canceled long before the trial was over. However, spocket charged my paypal account after confirmation that the account was closed. They are giving me the runaround and making it very difficult on me to get the charge refunded. I have to go through a paypal dispute. Disappointing because I thought this was a trustworthy company.

So far with my experience i think that most of these reviews are fake or drop-shippers who get allot of charge backs and don't care about the customers needs or building a reliable website.

For a USA warehouse shipped products, the orders shipping times are almost the same as Ali Express so why pay the premium fee...

The Seller has only so far put in Fake Tracking numbers or just made the shipping label but from some reason they do not want to send it out. Its almost like there waiting for the Item to come to them from Ali Express like drop shipping from a drop-shipper. Tracking Number: 9400110205958011247816 - USPS - Total Fake, This order was made on Dec 16th customer still waiting.. Will need to now give them the Item for free as part of our customer support! Example 2. Tracking Number: 9400110895343169919734 & 9400110895343169919734
https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=9400110895343169919734%2C

This was "shipped" over 5 days ago but it never even got to USPS office!

I contacted support but they suck and its hard to get any answer from them until i screen shot the problem.

So what should I do? Do i just go out there contacting the US Brands like I do all ready for the other products I sell?

Or dose anyone know of a company in the US that dose the same thing but works and is not fake? I don't mind paying any premiums.

Thanks,
Sam Baron