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I would recommend this app. It seems pretty simple to use
Thank you for the recommendation! We're glad to hear you find the app simple to use. We strive to make things as user-friendly as possible. If you have any tips or suggestions, we’d love to hear them! - Eleanor
The customer service is unsatisfactory. Several suppliers fail to respond to inquiries or address issues adequately. Obtaining a direct response seems impossible, as interactions with the company often feel like an endless loop. Considering the amount I paid for the service, the experience has been very disappointing. It took more than 20 days for a supplier to dispatch an item to my customer, and even then, the wrong size was sent. Now, over 10 days have passed, and I am still awaiting a reply regarding the return of the item.
Thank you for sharing your experience, and I’m truly sorry to hear about the challenges you’ve faced. We take customer service very seriously, and your feedback helps us improve. I understand how frustrating delays and communication issues can be, especially when you’re relying on our service.
Please reach out directly to our support team at support@spocket.co, and we will prioritize your case to ensure it’s resolved promptly. We appreciate your patience and are committed to making this right for you. - Eleanor
LOVE HOW INGRATAVIE LOVE HOW IT HELPS MAKE IT EASY PEASEZZ PROCESS I RECOMMED 1000 STARS
Wow, thank you so much for the glowing review and the 1000 stars! 🌟 We’re so happy to hear that you’re loving the app and that it makes the process easy and seamless for you. Your excitement and support mean the world to us. We’re here anytime you need help, and we can’t wait to continue making your experience even better! - Eleanor
I'm relatively new using Spocket but I must say, their platform is fantastic for finding high-quality products for my store. Recently, I encountered a small anomaly with onboarding, causing some delays. I reached out to their customer service team, and I was genuinely impressed by how quickly they jumped into action.
The team was not only professional and courteous but also highly efficient in correcting the issue. They kept me informed throughout the entire process, making sure I had all the details I needed. Within a short time, everything was resolved, and I was able to proceed with no further delays.
It's rare to find such responsive customer service nowadays, and Spocket’s team truly exceeded my expectations. I’m confident knowing that if anything arises, they’ve got my back. Highly recommend the app for both its product offerings and top-tier customer support!
Thank you for sharing your experience, and I’m truly sorry to hear about the challenges you’ve faced with our tech and customer service. Your frustration is completely understandable, especially as a small business trying to get started. We are committed to improving our support processes, and your feedback is invaluable.
I encourage you to reach out directly to our support team at support@spocket.co, and we will prioritize your case to help resolve the issues with your account and explore your cancellation request. Thank you for your patience, and we hope to make this right for you.
Thank you very helpful. Questions answered clearly. and i look froward to my journey with Spocket. really looking forward.
Thank you for your wonderful feedback! We’re glad to hear that you found our answers helpful and clear. We’re excited for you to embark on your journey with Spocket and are here to support you every step of the way. If you have any more questions, feel free to reach out! - Eleanor
Honestly? I'm not satisfied AT ALL for several reasons.
1) Products are overprice
2) Search engine is broken, if you're gonna look up for an item most likely you will never find of what you're looking for.
3) Monthly subscription is too high comparing other drop shipping apps.
4) You have to be lucky to find a good quality product.
5) A lot of suppliers are using similar products.
6) They don't have vast amount of product collections. Spocket needs to upgrade their platform like literally.
Don't take my words for it, give it a try, you will have a free trial to use first. Good-luck everyone.
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience with our app didn’t meet your expectations. We take your concerns seriously and we’re committed to improving.
Pricing: We understand that pricing is an important factor, and we’re always looking for ways to bring more value to our users. We will keep your feedback in mind as we evaluate our pricing structure.
Search Engine: We're sorry the search function didn’t meet your needs. We’re actively working to enhance the search experience, and your input is really valuable to us.
Subscription Cost: We’re always comparing ourselves to other platforms to ensure we're offering competitive value. We’ll take your feedback into account as we review our plans and pricing.
Product Quality & Variety: We're continually working with suppliers to improve product selection and quality. Your comment about finding good quality products is something we’ll address with our team.
We truly appreciate your insights and encourage you to reach out to our support team if you’d like to discuss these concerns further or need help finding specific products. We want to help you get the best out of your experience.
Please send us an email at support@spocket.co Thanks again for your honest review, and we wish you all the best in your business endeavors! - Eleanor
It is a great place to find the best products.
Thank you for your positive review! We're so glad to hear that you’ve found great products through the app. We’re always working to bring you the best selection. If you ever need any recommendations or help, feel free to reach out—we’re here to help!Happy dropshipping!- Eleanor 😊
This is a great product helped me to get on my feet
Thank you so much for your kind words! We’re thrilled to hear that the product has helped you get started on the right foot. Wishing you continued success, and we’re here if you need any support along the way! - Eleanor
I will definitely show my friends and family this app because there is alot to chose from.
Thank you for the wonderful feedback! We’re thrilled to hear that you find our app so valuable and versatile. Your recommendation means a lot to us! If you or your friends and family have any questions, we’re always here to help. Happy Dropshipping! - Eleanor
I love that it explains everything for beginners . I’m just starting so it’s a GREAT help !