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I like the fast customer help via Live Chat, always helpful and friendly. I find the online tutorials a bit so-so, having live Chat with Spocket helps a lot, recommended.
Hey there! Thanks so much for your feedback - we can definitely use it to improve the content we release in the future. We're all friends here, and we want to be able to help our merchants as much as possible so we're thrilled to know you're satisfied with our Support team's efforts.
It imports easily, so nice easy to use, prices seem good. US based dropshipping. Shows whole price then suggests retail price.
Thanks for the wonderful feedback! We are so glad you find the app easy to use with the products you can add to your store and other features. Reach out to us anytime if you need help! - Erwin
Everything was smooth and easy , all good and amazing, I totally recommend. Everything was smooth and easy , all good and amazing, I totally recommend.
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to provide you with the best service you can use for dropshipping and rest assured that we'll keep on striving. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
So far so good have not officially launched yet but so far so good. Great customer service like Russel has helped me solved problems. That is key the good customer service
Thank you for taking a moment to share your experience at Spocket. Our team including Russel is so glad to hear that you are happy with the assistance provided. We look forward to seeing you again soon. - Erwin
very user friendly so far
Hi there! We appreciate you recommending Spocket. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
I used this app to find high equality products. I would recommend this app/service to other colleagues.
I live in America so finding products that are domestic rather than imported is always a plus because my customers prefer quick shipping times
We know how important shipping is especially in the dropshipping industry so we made sure to continuously onboard new suppliers every week. Thank you for the review. We appreciate it!
Where I would love to leave a 5 star review, I have to mention that there have been a few issues... I like that I am able to find products that are shipped from the US which speeds up delivery time, but my first order the supplier stated that it was coming from the US but then shipped from China which meant I was giving my customer incorrect information on shipping times. My second order was great and shipped from the US and next day, so that made up for it.
I did attempt to change my Empire membership billing information and thats were I started to consider cancelling because for some reason even though PayPal paid my monthly membership fee, I had previously updated it to my Shopify Balance card and it didn't take. Then when I cancelled the PayPal recurring agreement, my account on Spocket was cancelled completely! This is when things started to become very frustrating for me because even though I had PayPal transaction numbers that showed it was paid, they had to send my inquiry to billing who didnt respond after a week and I once again had to reach out through chat. And the worst part now was that I had a sale for a "premium" product that I wasn't able to complete checkout for my customer because my membership had "cancelled"!
BUT My new support, ROBBIE, was able to fix the issue and get things resolved AND made sure that my next memberships fee was paid through the correct card. So THANK YOU ROBBIE!
But at this point I have had 3 interactions with doing business on Spocket and 2 of them were strikes... Let's just hope I have no more, because I do seem to find products here that I cant find elsewhere and would really like to keep using them.
Fingers crossed.
Thank you for leaving feedback! We are always curious about how we can improve the experience the next time. We'd like to talk with you and look into your feedback further. I'll make sure to tell Robbie how much of a difference he made and how much we appreciate how he handled the situation. Robbie deserves a pat on the back! - Irene
I haven't been drop shipping for long, but I am enjoying this app so far. I don't have much to say about it.
Awesome! It gives us much pleasure to know that you are enjoying the app. Your kind words encourage us to continue doing our best. Our support team is definitely always available to assist you if you need help! Thanks again, and have a wonderful day! - Erwin
I am new to spocket dropshipping but it seem's to be very easy to navigate and understand to this point.
Thanks for the wonderful feedback! We are so glad you find Spocket user-friendly. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail