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At first, we had some issues, technical problems, on updating my account. Finally we were happy to find they sent an email to receive payment. Mytutor722 will continue to use this App to find the best products for my collections in my Shopify store. I am happy with This App. Great App! I Love It
We're happy you are enjoying the many features of Spocket! We work hard to make it easy and seamless for you. Thank you for choosing and trusting us! - AJ
Easy to use! So far we've added 50+ products to our online store. We've made a couple sales and the process is easy.
Our sincerest apologies if you felt that Spocket subscription fees are way too pricey and if you are not able to have the type of experience that other customers are enjoying especially those who have launched successful businesses dropshipping with Spocket.
Should you feel that you are unable to make your business a success due to little product options with us, we would love to hear you out and if can you tell me any item you are hoping to see in the platform but is not there that could have added more impact to your niche? reach out to us at support@spocket.co or chat with us 24/7.
It has been a learning curve for a beginner like me but easy to navigate and find the products I need.
Spocket is indeed very easy to use and navigate and It does take time to learn all the ropes but Don't worry though! We are always here to support you! Just reach out to us at support@spocket.co whenever you need help or if you have any questions and we'll gladly assist you! Thank you for choosing Spocket!
customer service . stay with me and check on the problem i was having daily until problem was resolved. and also checked on me afterwards to see if i had any other question are concerns. truly best experience ever.
Hi there! Thanks for your kind words. We are glad you like your Spocket experience. Our entire Customer Support team at Spocket is very happy to help and ready to provide all the assistance you need 24/7. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Good app and quality products. Great customer service!! Helped me to switch my account from one store to another in Shopify quickly. Would be good if they allow more than one store under one account, self-serve. It is a hassle as of now.
Fantastic! Thanks for choosing Spocket as your supplier for your Shopify store. Rest assured we have your feedback forwarded to our developer team to see what can be done in having multiple stores. We truly appreciate your feedback as this would help us improve. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Jam really helped me with customer service! In all, the only issue I had was configuring shipping rates in Shopify.
Thank you for the wonderful review and for taking the time to share your feedback with Jam. We hope to assist you again soon! - Erwin
Seamless integration, outstanding customer service 24/7, and excellent diversity of products for a variety of market groups.
Thank you for your feedback! We appreciate the detailed review as we use it to further improve our platform. We are in fact going to be implementing a similar feature like the one you mentioned in order to make things even easier. Please note though that Spocket does not earn from any of your sales or our suppliers' sales. They may have been the small transaction fees which is required by Stripe (Payment Gateway) in order to make sure that all payments processed are secured and safe. Also, please know that our suppliers are required to provide us with a 25-35% profit margin in all their listings. If you think they are in violation of this requirement, please feel free to report it to us and we'll make sure to take the appropriate actions necessary. Regarding your concern about your account, we apologize if there was any delay or inconvenience. We surely do not want to keep anyone waiting regarding any requests. We'll make sure that our account manager reaches out to you to help in sorting out your request. We appreciate your patience and understanding.
This app has high quality products (many made and shipped from the USA) and outstanding customer service. I recently attempted to transfer my Unicorn Spocket membership from one Shopify shop to a second Shopify store/account that I own, and the customer service and tech departments not only made it possible, but made it a totally seamless process. Erwin and Charelean (aka Cha) made a technically complex transition go off without a hitch, and they were friendly and communicative every step of the way. I'm excited to get this new shop going, and know that I can always reach out if I have issues. It's not easy figuring all this out from scratch, truly. And it'd be damn near impossible without good people on the other side helping to usher my unique goals forward.
Awesome! We're super glad the transition went smoothly for you. We'll be sure to let Erwin and Cha know that their efforts to help you out proved to be successful. And yes, our line is always open so don't hesitate to reach out whenever the need arises. We'll be here to provide assistance!
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Thank you so much for taking the time in giving us a review. Please know that you can always reach out to us in the event you should need our help. Our customer support team is open 24/7 for you! Thank you for the trust! - AJ
Great app, easy to use. quality products too. just made my first sale of their product. super excited!
Congratulations on your first sale! We wish you more sales with Spocket! Thank you for choosing to dropship with us!