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Don't ever use this app. I'm having terrible experience from these guys. I got charged for not using this app. When I talk to them about it, they told me to refund the amount but later they denied. They are here to steal your hard earned money with a stupid app.
I’m very sorry to hear about your experience and the issues with billing. This is not the level of service we aim to provide. - Eleanor
I was all excited to use this app, however that was short lived. I wanted to test it before diving in so I pushed 24 products to my store front - had 11 orders from them including 3 samples I ordered to see product and shipping times. I have been battling with them for a while as all these items state anywhere from 4 -10 days delivery. I will share the orders and their status below. Yesterday I had it, I told them how I felt and that they needed to get better suppliers or a better system (you can not contact the supplier, you have to have it all go through spocket and wait for an answer) They read my messages yesterday and STILL have not replied to me! I am fuming - I DO NOT RECOMMEND THIS APP!!!!!
#1648 ordered on 1/13/2020 - delivered FAST
#1663 ordered 1/16/2020 - still has not shipped, was told 6 days ago they would reship.
#1665 ordered 1/16/2020 - delivered
#S1 ordered 1/18/2020 - never shipped still trying to get a refund
#S2 ordered 1/18/2020 - delivered
#1680 ordered 1/19/2020 - delivered
#1684 ordered 1/20/2020 - never shipped still trying to get a refund
#1711 ordered 1/26/2020 - never shipped still trying to get a refund
#S3 ordered 1/28/2020 - delivered
#1741 ordered 2/3/2020 - never shipped was issued a partial refund
#1742 ordered 2/4/2020 - never shipped was refunded
total 11 orders:
5 delivered
1 refund
5 fighting to get refund
Our sincerest apologies in behalf of the suppliers that you have ordered from. The circumstances are indeed unfortunate and we are happy to have been able to resolve most of these orders for you. We would be happy to sort out anything else that is not yet resolved with your orders and your suppliers. Please reach out to us at support@spocket.co and we'll gladly sort anything out for you as soon as possible. Thank you for your understanding and patience!
Spocket is a scamming and unserious business, stay away! I signed up for Spockets free trial to try out their services. Their selection of products is mostly garbage and the app is difficult and in many ways inconvenient. I made sure to cancel my free trial before the period of two weeks was over. For some reason they still charged me for the next month of the paid plan, even though I most definitely cancelled it. Because of a server issue or something on their end it appeared that my cancellation never registered (or so they claim). When contacting their support I was given unserious responses and after insisting on receiving a refund they waited several days to answer and then “declined this request”. Greedy, scammy and terrible are the three words to describe this terrible business. Stay away. I’d imagine any of their competitors are much better.
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. - Abigail
easy breezy! Love it. Highly recommend it. I just started using it and so far I love it. Highly suggest. Update! Bad customer service. They refused to give me a refund, even though I canceled the subscription and uninstalled their app! I will never use them.
Thanks for the recommendation and welcome to Spocket! We're happy you are loving our service! -John
I like the interface of this app, but honestly that's where it all stops.
The fulfillment screen lacks details. You have to pay $79 to be able to see any meaningful information about your orders or even add products (25 products per month if you're on a free plan).
Nicer layout than Oberlo, but far less advanced.
Thank you for your feedback. I’m glad to hear that you like the interface, but I’m sorry to learn that the functionality and features did not meet your expectations.
We are continuously working to enhance our app and address any limitations. Your comments about the fulfillment screen and pricing structure are valuable and will be taken into consideration as we make improvements. - Eleanor
Scammer Suppliers claim that they are shipping from the USA when they are not!!!!! Slow shipping and I got 3 angry customers after paying for this expensive app. I AM DONE! Spocket should really MAKE 100% SURE that their suppliers REALLY ARE SHIPPING FROM THE USA. SUCH A SCAM! $300 is all gone!
Thank you for sharing your thoughts and we're sorry for any inconvenience our suppliers may have caused. There are in fact unexpected delays in shipping especially during the holidays but that is no excuse for our suppliers not to meet their promised processing + shipping time. Rest assured that we will thoroughly investigate your concerns and take the appropriate actions for you. We'll also have on of our account managers reach out to you directly to assist you however we can. Thank you for your patience and understanding! -John
Everything is super expensive! Every single product you can do a quick google search & see their wholesale cost is already at least 3x the cost that any consumer can easily order from Amazon. Total & complete waste of time! They have a promo when you first get the app where you get your free trial extended if you review them, so I can guarantee that’s where all their good reviews came from, and then people forget to go back & update their reviews later when they realize this app will never ever generate any sales.
Hi Mechanical Matt Shop, thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abigail
I downloaded this app to support me with drop shipping and used the basic plan at first. I was emailed by Isha and offered a 7 day free trail to test the other plans. I thought that was a great offer so I decided to try it. On day 1 I was changed the annual fee which is a contradiction if free trial. I requested a REFUNDED and back to basic plan and was told they never said 7 day free trail. After sending proof I was ignored. Bad service and not trustful business
I’m very sorry to hear about the confusion and frustration regarding the free trial and subsequent charges. This is not the experience we aim to provide.
Thank you for bringing this to our attention. We appreciate your patience and hope to address your concerns as quickly as possible.
- Eleanor
I just installed the app and then could not uninstall permanently , can not delete from my product liquid
I’m sorry to hear about the trouble you’re having with uninstalling the app. It’s important to us that you have a smooth experience, and I apologize for the inconvenience. - Eleanor
As a paid subscription, I wouldn't recommend this to new sellers. Wait until you find that you can support an audience. Also, do your research and make sure that they have enough products for you. Their selection is very minimal. The main reason for the one star is because I tried to cancel one day past free trial because I don't find it very useful but they refused. 100% not a business practice from a company that I would want to do business with. You have to be a pretty big scumbag to hold someone's money and not provide a service. Good luck with the chargeback!
Thank you for sharing your thoughts and experience. We sincerely apologize if we caused any inconvenience. Currently, Spocket does have over a million products active and It is true that selections can sometimes seem limited depending on your preferred niche but rest assured that we will continue to work on adding more suppliers with more quality selections. Regarding your account concerns, we would be more than happy to re-evaluate your request as we want to make sure that everything is fair and in order. We'll have one of our account managers reach out to you directly to help sort out any concerns you may have. Thank you for your patience and understanding!