Reseñas (6.589)

Calificación general
4,7
Recuentos por nivel de calificación
  • El 83% de las calificaciones son de 5 estrellas
  • El 10% de las calificaciones son de 4 estrellas
  • El 2% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 5% de las calificaciones son de 1 estrellas
Fecha de modificación: 10 de octubre de 2020

Unbelievably bad. I was charged AGAIN for October. Stay far away from this scammy app. *Update: well, John was helpful and I got a refund after phone calls and emails. But it shouldn't have been that hard - and of course I shouldn't have been charged in the first place. Apparently there is a lot of confusion around the "free trial" and this happens a lot, so why doesn't this company change that?? Probably because it works for them - I only noticed because I checked my credit card statement. I'm sure there are plenty out there who don't and this company just pockets the money. Add to this the fact the "financial team" sent me a generic email saying they reserve the right to adhere to their no refund policy... So I am thankful to John, but this company needs a serious shake up. I don't recommend it at all. Crap. I deleted it after one day and have just been charged nearly $50, how? Terrible business, stay away. There are much better apps out there

Bona Fide Skin Care
Estados Unidos
6 días usando la aplicación
Spocket respondió 6 de septiembre de 2020

Thank you for letting us know and reaching out to us about your account concern. We're glad to be able to clarify the issue with you. Rest assured that our account manager will take care of this for you immediately! We appreciate your understanding and patience.

25 de noviembre de 2017

If you search the products on Etsy, you can see that all the products offered in Spocket are usually more expensive than the originals. And that is before the markup you have to include for shipping, profit margin and Spocket fees. Anyone can right click on the product image and Google search the product and find it for way cheaper.

If Spocket could form a distributor relationship with these Etsy sellers and get the products at a discount, that would make this app worth what it costs for each sale. However, I don't see people over-paying for something that they can get cheaper with a few clicks. It's just simple business logic.

The Naughty Mouse
Estados Unidos
6 días usando la aplicación
Spocket respondió 11 de septiembre de 2024

I’m genuinely sorry to hear about your negative experience with our app. We strive to provide a seamless and valuable service, and it’s concerning to hear that we did not meet your expectations. I appreciate you taking the time to share your feedback. - Eleanor

28 de febrero de 2019

I used it for at most an hour and it was immediately taken off my account, while it said that you could test it for free.

For some time working to get my money back because I do not want to use your service

Decodap
Países Bajos
6 días usando la aplicación
Spocket respondió 9 de abril de 2019

Thanks for taking the time to leave us a review! We do have a 7-day trial period given to those who would like to get on our monthly plans. Users have one week to test the app out completely free of charge so if there was a billing error on our side, please reach out to us at support@spocket.co and our team will be working with you closely in order to investigate possible issues.

We would also like to note that we are in the process of updating our billing system and it is our goal to make to provide a streamlined process for our customers.

26 de noviembre de 2019

I did not like their services, they have premium products, which most of the nicer products are premium products and with a paid account at the almost $50 a month mark, you only get to add 25 premium products. You have to pay almost $100 a month just to add premium products. Also, shipping is slow. I placed a test order to see how shipping would be, they still haven't shipped the items out and the order was placed 3 days ago. It is always best to test your suppliers prior to customers placing orders so that way you can work out the kinks. Not happy, so I decided to cancel. You can't just cancel your account, you have to talk to someone and hope they cancel your account. I ended up having to cancel my debit card instead to keep them from being able to charge me. I do not reccommend, try Modalyst instead. They ship faster and are more reasonably priced.

The Shoe Recipe
Estados Unidos
6 días usando la aplicación
Spocket respondió 27 de noviembre de 2019

Thanks for dropping us this review! We're always striving to be better and so you letting us know which aspects we are lacking in helps us improve.

On the subject of shipping, we do always suggest that our dropshippers always get products from suppliers who are based in or near the area their target customers are located. Doing this greatly decreases shipping time in most cases.

As mentioned, we would love to know how we can be better and perhaps bring you back as a customer. Someone from the Support team will be in touch with you soon!

14 de marzo de 2024

Honestly, I've tested just about every supplier and I'm extremely disappointed with this one.

I trialed spocket to see if it would be a good fit for me. I determined it wasn't. When I attempted to login again - I received a "sign up for spocket" pop up after cancelling my membership.

I received the $299 charge for the "unicorn" level (even tho I attempted numerous times to cancel this membership). I even got ahold of support to try to get it resolved.

They responded that I have 2 accounts under the same email. But since I somehow cancelled one day after the trial I'm crap out of luck. But hey - a product I'm not even using will be cancelled now.

So I decided to try logging in to give it another go since i guess I just wasted $299 anyways and I still cannot login.

This honestly has to be the worst experience I've had with a subscription service hands down.

Account 1
Dropshippers Store #[REDACTED]
No Store/Shop Connected
[REDACTED]
No Subscription/Plan
Account 2

Dropshippers Store #[REDACTED]
No Store/Shop Connected
[REDACTED]
Unicorn Monthly Plan (Trial End Date: March 06, 2024) - Cancelled on March 07, 2024.

InvenToy
Estados Unidos
2 días usando la aplicación
Spocket respondió 18 de marzo de 2024

Hi there!
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at support@spocket.co anytime. Thank you for giving us a chance and we wish you all the best! - Abby

17 de enero de 2019

pirates of the high seas, the products are way to pricey on this app plus they also want shipping cost, shopify is a good platform but way too many apps are not quality reviewed and too many competitors are entering this game with better suppliers, shopify up your game

some people get so excited and give the apps five star review for a download and integration and forget that a good review only comes later after a good workout, so be careful of these reviews,

how do I know this because sadly I spent many hours vewing the apps and reviews

hollywoodtulip
Reino Unido
4 días usando la aplicación
Spocket respondió 8 de abril de 2019

Our sincerest apologies if you felt that the prices you saw on Spocket are way too pricey. The team is continuously working to source from suppliers that have very affordable pricing as we want our customers to make huge profits with the help of our app. If you find products on the platform that didn't have wholesale prices, please let us know and we'll immediately take action by price-matching to bring you the lowest prices on the platform.

15 de mayo de 2017

useless. Need to import list doesn't work, need to copy paste shipping addresses.

Designer Horseware
Australia
4 días usando la aplicación
Spocket respondió 11 de septiembre de 2024

I’m sorry to hear about the issues you’re facing with the import list and shipping addresses. We’re working on improving these features and would appreciate more details to help us address the problem. - Eleanor

3 de abril de 2023

hey was niet wat ik zocht. heb de app dan ook gelijk verwijdert maar er wordt ondanks toch van mijn creditcard een bedrag afgeschreven

happylifegadgets
Países Bajos
4 días usando la aplicación
Spocket respondió 11 de septiembre de 2024

Het spijt me oprecht om te horen over uw negatieve ervaring met onze app. We streven ernaar om een naadloze en waardevolle service te bieden en het is verontrustend om te horen dat we niet aan uw verwachtingen hebben voldaan. Ik waardeer het dat je de tijd hebt genomen om je feedback te delen. - Eleanor

29 de marzo de 2018

had a few orders, but i am unable to view my orders under this app. page keeps loading and no matter how much you refresh page it wont allow me to view my orders. I had high hope for this page. they have good things to sell.. but app is defective...

Harvest Collections
Estados Unidos
4 días usando la aplicación
Spocket respondió 11 de septiembre de 2024

I’m sorry to hear about the trouble with viewing your orders. This is definitely not the experience we want you to have. We’re investigating the issue and working on a fix. - Eleanor

6 de agosto de 2018

Half of the products I have imported don't even include all the variant photos. How am I supposed to sell a top in a color I dont have a photo of? Also, you can't remove the tags from the items you import before you send them to your store. This means you have to seek out each item you have imported once they are in your store to remove the ridiculous tags they have attached to each product. I have imported quite a few items that have upwards to 30 tags that are completely unrelated to the product. Another con is that the item descriptions are useless. Some of the items I wanted to import didn't even state what the fiber contents of the garment were. Would you want to purchase something if you had no idea what it was made of? Last thing, your monthly subscription dues are ridiculous. $29 a month to only import 250 products? And that's not a monthly cap, that's total! Then it jumps to $99 a month for unlimited imports! How does that pricing scale work??? With everything I have mentioned here in my review, this app isn't even worth $10 a month. Find a different app to import that is worth the time and money.

Curvy Confidence
Estados Unidos
4 días usando la aplicación
Spocket respondió 10 de septiembre de 2024

Thank you for your detailed feedback. We’re truly sorry to hear about the issues you’ve encountered with product variants, tagging, descriptions, and pricing. We understand how important accurate product information and pricing are for your business.

Variant Photos: We’re working on improving our product data to ensure that all variant photos are included. We appreciate your patience as we make these updates.

Tags and Descriptions: We recognize the need for better control over product tags and descriptions. Your feedback will help us address these issues to enhance the user experience.

Pricing: We understand your concerns about the pricing structure. We’re continuously reviewing our plans and pricing to better meet the needs of our users.

If you have any specific issues or need further assistance, please reach out to our support team. We are here to help and address any concerns you may have. Your input is invaluable in helping us improve our service.