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I used this app to help me Improve my store. I really like how it does. It would be nice if it did better.
Thanks for using Spocket to improve your store! We're glad you liked it. We are certainly working hard to make Spocket even better. You can look forward to it! Thank you!
I reached out with a question and support got back to me right away! Abby was very helpful and also very kind.
Thanks for your kind words and for mentioning one of our Customer Support Team. You’re right, Abby is always going above and beyond. We’ll be sure to share your praises with them! If you have any questions or concerns feel free to contact us. - Erwin
I really like this application. Customer services are awesome. They will help you with anything, just discuss it with them.
We appreciate for taking the time to leave us a review! We hope to see you around Spocket more. Just send a message and we will rush in to help.
Vesh was super informative and helpful! sorting out my questions with easy and was very quick! 10/10
Awesome! Reviews like yours make our day because it makes all the hard work worthwhile. It's so fantastic that Vash's assistance has made such a difference and has finally solved your problem. - Erwin
The app helps me find good quality products in the usa market. It works smoothly and quickly. It has very good quality products
Great! Your feedback is very much appreciated. We'll make sure to keep up the smooth and quick service for you. Thank you!
UPDATE -
Per Shopify's request in products that range in my store's description, I gave Spocket a try again. Not only was I lied to about product selection in U.S. sourced products; but I was also scammed. My first customers order was placed 2 weeks ago, almost 3, still hasn't received the product, and we've learned it's also coming from China. Kinda hard to be USA Supplied when products are shipped from China... Spocket Customer Service refuses to escalate to management; and literally ignores your requests after you request management.
I'd stay as far away from Spocket as I can; this has been the absolute worst app experience I've ever had.
Original-
Thinking about paying Spocket $100/$300 per month with their Live Chat feature weighing your thoughts on signing up? Don't bother! I have two orders, both have products unfulfilled past their 3-5 day processing time, an hour later, still no response from Spocket Live Chat!!!
We're sorry to hear about the not so stellar experience you had with our live chat. Our apologies for the delay in response to answer your concerns. We would be glad to rectify this and have any issues you have be resolved for you immediately. We're looking forward to your reply so we can sort things out for you as soon as possible! Thank you for your patience and understanding!
Too many "premium" products. Products that actually sell, are placed in this category. If spocket wants to be a leader in dropshipping, don't force people to pay for your premium plans.
Lorena was very helpful and professional. She helped me when I was in need. Thanks!! I highly recommend Sprocket.
Thank you so much! It fills us with pride to know that our service is valued by our dropshippers. We strive to be the best we can be every day. We’ll make sure that Lorena receives your feedback. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Very useful app. This app will help you with everything you need and answer all of your questions if you have any.
Glad to know you are confident with our app! We always try to do our best to provide you the best services possible and answer any questions you have. Thank you for your review!
super easy to integrate with my shop, clear descriptions and quality products. Great variety for whatever niche you are promoting
Awesome! It is great to know that you are using Spocket and Shopify for your business. It is absolutely easy to set up and connect with other apps. Thanks for recommending Spocket. If you should need anything, please do not hesitate to reach out! - Erwin