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Just started using this app. So far its one of my favorites. I like the inventory and prices. Still learning more about it.
Welcome to Spocket! We totally understand how hard it is when you are just starting but this is where our amazing customer support team comes in. We will guide you all the way! Just let us know how we can help and we rush in to help.
love this, easy to use best products and suppliers for drop shipping would highly recommend not better ecommerce platform
Thanks for your awesome feedback! We are so glad to know that you love the app and find it reliable. Feel free to reach out to us if you need assistance. Have a lovely day! -Mhike
I'm giving three stars because:
1. The product photos, titles and descriptions are very good, beats Oberlo by far with their scammy AliExpress and their awful titles misspelt descriptions and crappy photos.
2. Shipping time is fast. 1-3 days because - I'm in the UK - there are options to have items shipped from within the country.
I've held back the other two stars because:
1. While they charge a monthly fee depending on the number of items available for you - I chose 250 - there are also hidden charges that are not shown here, or anywhere on their pricing page. So you have to pay for the monthly fix fee, the hidden charges per order/item and the shipping cost because of they only ship free in the US which you either swallow or put it on your customer but then you make less chance for sales.
2. It seems like I have "dedicated" customer support with the name of Kim, but when I asked something the reply I received later by email was very robotic. So I think their customer support is an AI and not too good at that.
3. They don't have a whole lot of products. I had to change niche to make it work - since I'm fairly new with Shopify it wasn't a big deal but still - they don't have a big selection.
With that being said I will focus on the goodies for now and see if things get improved. Fingers crossed.
We're extremely sorry that you had to face such difficulties, problems in customer service are not something we are known for. As you can see from our other reviews, we pride ourselves on providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance and give us an opportunity to discuss the other issues with you. Can we set up a call with you? Or you can reach out to us via our 24x7 live chat or you can email us on support@spocket.co
Team Spocket!
Great dropshipping website and very good customer service. Special mention to Jam who has always been fantastic
We would like to thank you for sharing your experience in using our app and with our customer service. It is our goal to make sure you are properly assisted not just in your product needs. Our team is open 24/7 for any concerns you may have! - AJ
I like the fact that they have multiple suppliers. I also like that you can pretty much get anything from anywhere that ships from the US.
Appreciate the feedback! You can expect even more quality products and suppliers to choose from as we add more every week! Thank you for being with us!
Great Dropshipping app! The customer support is also great! Russel is really kind, helpful, and fast respond. Thank you!
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; Russel will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. - Erwin
SO FAR SO GOOD, THEY MADE ME LEAVE A REVIEW TO GET A DISCOUNT
Thank you for the wonderful review and for taking the time to share your feedback with Spocket. We value your input and encourage you to let us know more details about your experience with us. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
I would recommend due to easy access and the r fact that it’s easy to find what you’re looking for as well as the products
Hello Essentials! Cool! Thanks for your feedback. We are glad you find the Spocket quick and easy. Let's keep growing together. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Happy with the app so far. Melvin was very helpful and responded to all of my questions on several occasions now. Customer service has been great!
Your kind words fuel us to work hard and give our 100%. I will also make sure to let Melvin know about your experience and celebrate your feedback. Please do not hesitate to reach out if you should need anything else. Thanks for using our services! - AJ
Including it’s main benefits, how it works, key features, if you can build a successful online store with it, and if it's actually worth the money
Thank you for the wonderful review and for taking the time to share your feedback with Spocket. We value your input and encourage you to let us know more details about your experience with us. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail