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Just started using this app. So far its one of my favorites. I like the inventory and prices. Still learning more about it.
Welcome to Spocket! We totally understand how hard it is when you are just starting but this is where our amazing customer support team comes in. We will guide you all the way! Just let us know how we can help and we rush in to help.
I'm giving three stars because:
1. The product photos, titles and descriptions are very good, beats Oberlo by far with their scammy AliExpress and their awful titles misspelt descriptions and crappy photos.
2. Shipping time is fast. 1-3 days because - I'm in the UK - there are options to have items shipped from within the country.
I've held back the other two stars because:
1. While they charge a monthly fee depending on the number of items available for you - I chose 250 - there are also hidden charges that are not shown here, or anywhere on their pricing page. So you have to pay for the monthly fix fee, the hidden charges per order/item and the shipping cost because of they only ship free in the US which you either swallow or put it on your customer but then you make less chance for sales.
2. It seems like I have "dedicated" customer support with the name of Kim, but when I asked something the reply I received later by email was very robotic. So I think their customer support is an AI and not too good at that.
3. They don't have a whole lot of products. I had to change niche to make it work - since I'm fairly new with Shopify it wasn't a big deal but still - they don't have a big selection.
With that being said I will focus on the goodies for now and see if things get improved. Fingers crossed.
We're extremely sorry that you had to face such difficulties, problems in customer service are not something we are known for. As you can see from our other reviews, we pride ourselves on providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance and give us an opportunity to discuss the other issues with you. Can we set up a call with you? Or you can reach out to us via our 24x7 live chat or you can email us on support@spocket.co
Team Spocket!
I like the fact that they have multiple suppliers. I also like that you can pretty much get anything from anywhere that ships from the US.
Appreciate the feedback! You can expect even more quality products and suppliers to choose from as we add more every week! Thank you for being with us!
brak ułatwionego działania na region UE, głównie nastawienie na stany. Sam Import produktów do spotify ok. Nie zrealizowałem żadnej transakcji przez spocket więc nie wiem jak przebiega dalsza procedura
Niesamowite! Doceniamy Twoje miłe słowa! W rzeczywistości skupiamy się na dodawaniu większej liczby produktów z USA/UE, abyście mieli większy wybór. Skontaktuj się z nami za pośrednictwem czatu na żywo lub e-maila pod adresem support@spocket.co, jeśli potrzebujesz pomocy! - Erwin
Translate: Awesome! We appreciate your kind words! We are actually focusing on adding more products from the US/EU so you can have more selection. Reach out to us via live chat or email at support@spocket.co if you need assistance! - Erwin
I have been using Spocket - and have had past experience. I love it here and will be my forever home to get set up with products. Serviving my business online.. Thank you to all of the staff at Spocket
Thanks for leaving us such a wonderful review. It gives us much pleasure to know that you love the app. Your kind words encourage us to continue doing our best. Thanks again, and have a wonderful day. - Erwin
The Spocket representatives have been very helpful and informative. They have responded within the time period specified to my questions and have provided tips regarding shipping. I am a beginner at drop shipping, less than a week. I look forward to the same level of service as I progress.
Thank you for your review! Our entire Customer Support team at Spocket is very much happy to help and provide all the assistance you need and it looks like we've achieved it. We will continue to support your success! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Just started out. Setup was pretty straightforward, and the chat support was extremely patient and helpful with some details I didn't understand. Thanks Renz.
Welcome to Spocket! Always feel free to chat with us no matter how big or small your questions may be.
They have help me so much, support it's great, great products and quick delivering times, you can't go wrong with Spocket
Thank you Spocket team!
Thank you so much for working with us! We will definitely let the support team know about your kind words. Happy Spocketing!
I love the ease of use, using pro plan, trial period will continue use as I grow.
I love that the discriptions are clean to start and titles, which I can ad to later.
Great! Glad you are loving our platform so far! We're looking forward to growing together with you! Thank you for using Spocket!
It's really neat app. Would be nice of suppliers all shipped to Po boxes though. Ak
Thanks for the feedback! Your insight on shipping is noted and something we can consider when we discuss improvements to the platform.