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Useful app, will definitely use it.
I wanted a clarification from Spocket on certain matters. I got an instant response. John who attended me didn't waste time, he was exceptionally professional and to the point, guiding me properly. I am profoundly satisfied with Spocket. God be with us, always. :-)
Thank you for sharing us your thoughts and commendation, we will make sure we'll pass on your feedback to John!
I love how éasy it iß to nàvigate, and understand. I will probably be my main source of products,.
Spocket is indeed very easy to use and understand! We made it that way to lessen your work load and make your experience great! We thank you for using our platform for sourcing your products!
I have just discovered this spocket platform, at first I was not sure to choose it, but with the advice of ABBY who is really an attentive assistant, she convinced me and helped me a lot thank you ABBY thank you SPOCKET,
I advise everyone to choose this platform
Awesome! We are happy to know you are satisfied with the service provided by Abby. We'll make sure to relay her your kind words. Please know that we are always available if you need help! - Erwin
this site seems to work correctly,all OK ,MUCH BETTER THAN ANOTHER I TRIED BEFORE I FOUND SPOCKET
I have not been using this app for very long and got stuck with changing some of my details,I used the chat option to get help and they replied almost instantly. They are very friendly and helpful with everything. I especially like the chat option because you do not have to send an email or call them and wait days for feedback.It is really easy to import products to your store and change the prices to include shipping as well. They will let you know when an item is out of stock so that you don't have to keep checking your website to make sure that you have enough stock left. The only thing that I would change is choosing my own pictures and not having to go to my store to edit them. Other than that, the app is really more user friendly than other apps that I have downloaded to my shopify, and living in South Africa it is not easy to get suppliers that do drop-shipping. So far I am really impressed with the app and would recommend it to anyone who has, just like me, Installed and deleted a lot of drop-shipping apps.
Appreciate the feedback! We still have more features coming up as well as more amazing products from the suppliers we've lined up to be onboarded very soon! We can't thank you enough for the time you have taken to write us this review.
Easy to use. Good variety of products from many Countries. Helpful customer service. This company wants you to succeed in e comm business and is available to assist with all questions for new business owners.
Thank you for taking the time to provide us with your feedback and for expressing your enthusiasm for Spocket! We are delighted you are enjoying exploring our wide range of features and products. We are constantly striving to improve our platform and provide our users with the best possible experience. Thank you again for being a part of the Spocket community! - Irene
This is a pretty decent app I am still having issues completely understand how to use it. I'm getting it slowly.
We are here to help you answer and understand any questions you may have! Please don't hesitate to reach out to us at support@spocket.co or via our 24/7 live chat and we'll gladly assist you. Thank you for using Spocket!
Very unique products. Easy to import. Love this app!!!
UPDATE: The customer service for Spocket was very responsive and was able to escalate my membership charge and process a refund. They worked hard to make sure I was satisfied and were committed to my resolution. While the service was not for me, the customer service focus showed me that they were committed to their customers and their satisfaction. While I would not give them a 5 since I did not find the service useful, the commitment they showed does warrant a 4 and is worth taking the 14 days to find out if it would work for your store. Original Review:
This drop shipper vendor was not for me. I felt the selection of products was lacking in the US warehouses. During my short time of use, I was not able to find products that fit my store brand in any of the US warehouses. I was also unable to get the AliExpress Connector to work, but to be fair, I did not take the time to call support to figure out why. I did not feel the cost of goods was competitive to my other dropship suppliers and on top of that had to pay subscription. This is probably a fine application for some who sells the products they warehouse, but it did not work for me. I had a slight complication when I tried to cancel the service.
Thank you so much for the review! We are glad that our customer support team together was able to provide you with a satisfactory resolution regarding your concern though we are sad that this app won't fully work for you. We are doing our best to bring more suppliers you can choose from and we are hoping to see you again and work with us together in the future. - Erwin