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Very good
Thank you for your kind feedback! We're always looking for ways to improve, and your input helps us do just that. - Erwin
Spocket's service is A++ !!! They even vet every supplier to ensure they don't infringe on copyright/trademark that is pretty important when you dropship Brands - trust me as I ran into this issue. Ria is outstanding and even provided me with the documentation to prove it!
Hi Ozthentic! Thank you for your great review. At Spocket, we work hard to offer high-quality service to every drop shipper. We made sure to share this feedback with Ria to give her the recognition that she deserves. Rest assured that we will continue to strive for excellence. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
I had a few questions out of my uncertainty on how to handle the system of Spocket - and one of their customer service representatives "Earl" went above and beyond to ensure I had confidence in the process. Excellent guy, excellent customer service - and great product selection.
Hi RealTech Solutions! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our Customer Support team especially Earl will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
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Hi there!
Thank you for taking the time to share your feedback with Spocket. We value your input and encourage you to let us know more details about your experience with us. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
AVOID!!! They took 2 payments from my account for £64 on 2 days back to back! They have no customer service and no one will respond to you! They will just take more payments. I had to cancel my card and get a new one!! I know someone will reply to this comment saying email us and we will get it sorted blabla!!! the truth is they don't want to sort it out or refund or anything. They don't respond to your emails!
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abby
Research Stage- Alleighna was amazing! She offered to compile a list of suppliers that would meet my needs. She was SPOT on! It was obvious that she listened to my concerns and needs. I received a list of suppliers that matched the quality and style I was looking for. Some actually exceeded my expectations. I love the 24/7 chat and quick response time. I appreciate the customized responses rather than generic scripts. It made me feel heard and important. I hope the service continues to wow me. UPDATE: Spocket's support has been awesome! I've worked with several reps, but mostly Alleighna. Alleighna's follow up and follow through is top notch. What I appreciate most about her support is that she takes the time to understand what I truly need and addresses it. I was in the process of doing a complete over-haul of my store, which could've been scary and stressful, but Spocket/Alleighna came through every time. Thank you!
Ria did a great answering my questions. Thank you.
Thanks for your kind words and for mentioning one of our Customer Support Team. You’re right, Alleighna is always going above and beyond. We’ll be sure to share your praises with her, she will be very happy! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
MUY BUENA LA APP, SIN EMBARGO, SE DEBE MEJORAR E IMPLEMENTAR LOS ENVIOS A LATINOAMERICAN A PRECIOS COMPETITIVOS.
Hi MAGICAL OUTDOOR!
¡Fresco! Nos alegra saber que encontró la mejor aplicación que se adapta a sus necesidades al crear una tienda en línea. Tómese su tiempo para explorar nuestros productos y agregarlos a su tienda. ¡Tenemos excelentes productos entre los que puede elegir y agregaremos más pronto! No dude en comunicarse con nosotros las 24 horas del día, los 7 días de la semana a través de nuestro canal de chat o puede enviarnos un correo electrónico a support@spocket.co - Abby
Spocket has the best customer service, Spencer was amazing he got my questions answered in a quick, professional, friendly manner. I would 100% want him to work for my company. There was no confusion or miscommunication at all and I got all of the information I needed and more within 2 minutes. Thank you Spocket and thank you, Spencer. I really appreciate good customer service.
Hello High End Luxe Fashion! Thank you for your feedback! We are very happy to hear that Spencer was able to help you with your queries professionally. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Ok
Thank you for your review! We're thrilled to hear that you enjoyed our service and awarded us a high rating. Providing excellent support is our top priority, and we're dedicated to assisting you again in the future.
Happy Spocket-ing!
Amazing options
We're thrilled to have you exploring our products. Your support means the world to us! - Erwin