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Very user friendly and great customer service. Excited for our future with the app! A++++
customer service is ok, but the huge problem is that the suppliers they have don't stick to the processing time, and the shipping takes too long, for example i had products that were sold and from those suppliers it says processing time 1-2 business days but next thing you know 5 business days passed and the item was not processed, on some items it was more than 5 business days......i had to cancel a couple of items because my customers were waiting too long and i had to offer them refunds to keep them happy, also when i contacted customer service they kept telling me that they were waiting for a reply from the supplier but many of my customers were not happy with the delays did mention i was playing umpire membership prices...not good
Thank you for letting us know! Sorry to hear about this experience. Rest assured that we will get this resolved for you immediately. We'll have one of our account managers reach out to you as soon as possible to help rectify your concern immediately. Thank you for your patience and understanding!
The app is incredibly easy to use and is by far the best one I have tried. I especially love that Spocket provides genuine sellers!
The prices of most of the items are a bit high, and after the suppliers make a good profit, the merchant's profit margin is already very small. Spocket should do something to get suppliers to give merchants more margin.
Thanks so much for this honest feedback! We would like to disclose though that the items on Spocket are 25%-50% off the retail price - we don't claim to have the lowest rates but we do try to offer more competitive rates. In any case, this is great insight that can be raised to the team for future consideration.
This app is super easy to search for products and it was also very easy to import them to my store. However, there doesn't seem to be as many products as other supplier sites when I search for specific items.
Glad you find Spocket easy to use. Please know that we are continuously onboarding suppliers so you will have more options here in Spocket. Thanks for the review!
I was so excited when I first came across Spocket. However, I quickly learned that my cost with shipping was higher than the retail price on several items being sold out in the market. I wasted so much money on this app. There is no money to be made here. I ended up buying wholesale elsewhere and was able to make a profit.
Thank you for sharing your experience with us! It makes us sad to know that we were not able to satisfy your needs during your stay with us. We would have loved to work things out with you and find the right fit of suppliers and products for your store. Shipping cost can indeed be tricky sometimes especially with stores that are focused on non profits and 'for a cause' approach types like yours. Buying wholesale is also indeed a good move to make bigger profits but that actually moves you away from the dropshipping model where there is less risk since you wouldn't need to hold inventory. We do however respect your decision and feedback! We appreciate you sharing it with us and we hope you can give us a chance to prove ourselves to you and make your experience better! We'll have one of our Account managers reach out to you personally to resolve any issues you may have and find ways to improve your experience with us. You can also reach out to us at support@spocket.co anytime and we'll be more than happy to touch base. Thank you! -John
It's a great sight. Now I just wish people would buy the products. It's easy to navigate and utilize the app to suite your needs.
Thank you for taking a moment to share your experience at Spocket. Looking forward to the success of your store😊Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Quick and easy, using spocket is awesome caue it literally sets up all your pricing and shipping, with taxes so you pretty much don't have to.
Thanks for your feedback! It's part of our goal to continue to empower you towards success. Feel free to reach out to us if you need assistance. Have a lovely day! - Erwin
To best describe this app and its features one needs to imagine that they are sitting beneath a huge Christmas tree (smell those pine needles it's not a plastic tree). Be careful to catch each present for fear of losing one.
As you unwrap each wrapped box become aware that each present contains other gifts. These are also yours if you want to put them on display? Soon, one will become overwhelmed by gifts, more than one thought possible.
Customer service is fantastic. My main gripe is that suppliers ship products with their branding and I've been in a situation where the inventory was incorrect. Fortunately, I had only ordered a sample but it did cause some concern. I also wish there was a way to change plans myself as I have to lose a few days of the subscription for which I paid when downgrading.
Thank you for letting us know about your experience and we would love to get in touch and rectify your concern about your subscription. The support team will reach out to make sure this is rectified accordingly!