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I am new to Spocket and so far their customer service has been excellent and Spocket is so easy to use with Shopify!
Welcome to Spocket! Thanks for telling us about your experience with our customer service and platform. We are happy to have you with us! Thank you for choosing Spocket!
Highly recommend! This makes it easier for US-based business owners to supply US products. I enjoy how easy it is to use.
We are so grateful for your kind words!
Useful app. Easy user interface and extension is very handy to import or even recommend products on Aliexpress.
Thanks for your feedback! It gives us much pleasure to know that you love the app and our products. Your kind words encourage us to continue doing our best. Thanks again, and have a wonderful day. - Erwin
So far so good. I had to chat with the customer support team and I got Russel to help and guidance through some of the process. He seems to be very knowledgeable about what he is doing. If you were grading by stars he would get a ⭐⭐⭐⭐.
Thank you for your input! It gives us great pleasure to hear that you enjoy the app and that Russel was able to assist you as needed. Your kind words inspire us to keep doing our best. Thank you once more, and have a wonderful day. - Irene
Importing products from spocket to shopify is fast and easy. They make the product listings for you and it saves a lot of time
Wonderful! We're glad Spocket exceeded your expectations, and we're glad you enjoy the categories and features. Rest assured, we are bringing in more suppliers who can provide quick shipping. Have a wonderful day! - Irene
Looks great so far.
Perfect integration with minor glitches.
The only downside of it is the overly priced products which do not leave much space for real profit
Welcome to Spocket! We're excited to see your growth and progress. Reach out to us at support@spocket.co if you need any help or if you have any questions! Thank you for using our services! - AJ
I.am in the process of he king out their services, 100 characters is too long for a review. Also I.am.having issues connecting aliexpress
We're sorry to hear about your experience, but we appreciate you sharing it! Please accept our sincere apologies if you are facing problems with Aliexpress. Contact us via chat or email at support@spocket.co right away so that we can look into this matter as soon as possible. Thank you for your patience and understanding! - Erwin
Robbie is amazing. He is very quick is getting the issues done and made sure everything works well at our side. Great support. Loved Spocket and team.
I appreciate your review, Peppy Kidz. We sincerely appreciate your kind words about Robbie, and we will be sure to pass them along to him. We hope we'll get the chance to help you again. - Irene
This app is great for product sourcing but some of the features are questionable when it comes to working properly. We has a supplier on our site and ran a real order, then when we tried to fulfill it said the supplier was gone. Support claimed it should have taken the products automatically off our store but it did not and now we cant' fulfill the order.
They claimed it was something wrong with the code. The pricing range markup section is also questionable that it works. You click save and thats it, there is no indication that the products updated and after checking in our store after about 10 minutes, no price change happened...
After this support seemed to go ghost and to be very honest is the worst support I have seen thus far on a Shopify app when it comes to response time and actual answers and I have used hundreds throughout the years. We have started a new conversation over a day ago and again still no response...
The only reason we are using the app is for the product sourcing and are evaluating pulling the app altogether within the next month or so because we have now hit a point where we question their features working properly and their support as a whole.
If anything changes we will revise review for the better but until that day comes, if ever, we have to give it 3 stars. Keep in mind if this app didn't have great product selection I would be at 1 star.
What a joke.
1) You have AliExpress drop shippers on here using it to drop ship other drop shippers. Same products could be found on AliExpress for much cheaper.
2) Non-responsive customer service
3) Terrible UI
4) False advertising as they have a lot of Chinese drop-shippers
5) Hard to narrow down products
I rather use Oberlo
We thank you for the taking the time to share this with us! We truly do appreciate this constructive feedback especially about our UI. As a matter of fact, we've recently updated our interface to make it easier for users to narrow down products. We hope that you get to check it out!
With regards to our suppliers, while we do offer items from the country mentioned, majority of our suppliers are still from the U.S and Europe. Again, we want hear all about your concerns and address them in the most suitable way so we look forward to hearing from you as your feedback makes us better! You can contact us at support@spocket.co.