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I spoke to two people in customer service Prinz and Leah. The chat is very helpful. Both reps got on quickly and helped me with my problem. Very convenient human-to-human connection! I am glad to be working with Spocket on my ecommerce store.
Thank you so much! It fills us with so much pride to know that our Spocket service is valued by our dropshippers. We strive to be the best we can be every day. We’ll make sure that Leah and Prinz receive your feedback! Looking forward to the success of your store😊Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
We truly appreciate your patience in working with us. ❤️
They don't have the type of item my store sell, not even 1 and it would have been nice to have been able to see that before being forced to sign up... Big waste of time
We're sorry that you were not able to find the specific products that you were looking for to have on your store. Please note that Spocket does not in any way force anyone to sign up with us but we understand your concern. You can rest assured that our on boarding team is doing their best in order to add more products and suppliers everyday. We would be more than happy to point you to some of our recommended suppliers and products. Please feel free to reach out to us at support@spocket.co and we'll gladly help however we can! Looking forward to talking with you soon!
I would recommend due to easy access and the r fact that it’s easy to find what you’re looking for as well as the products
Hello Essentials! Cool! Thanks for your feedback. We are glad you find the Spocket quick and easy. Let's keep growing together. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Very easy to use with many great products at our disposal
Very easy to use with many great products at our disposal
You got that right! We also keep on adding more products and suppliers to keep up with the trend. Thanks for using Spocket for your product needs! -John
I downloaded this app and deleted it the day the trial came due. The company refuses to refund the monthly fee.
Update: Because I gave an 1 star review the company reached out and decided to refund my money. I’m changing the review to 3 stars but only because the employee was kind.
Sorry to hear about that! You definitely should not have been charged if the trial subscription was cancelled within the given time period. We would be happy to re-investigate your account to get this concern sorted out. One of our account managers will reach out to you directly to help rectify this issue. Our apologies for any inconvenience we may have caused. Thank you for your understanding and patience!
Why cant companies be honest from the start??? Spocket according to your advertising your app is free so I spent all day using your app to put products into my website only to try to place my first order and I was asked to pay £29. So is your app free or is it £29?? Why did you failed to inform me at the begin and be clear about your prices? Now what I'm going to do is, delete the products that I put on my website and go directly to the supplier site and save myself £29 a months. Why cant your firm be honest about the way it works??
I’m sorry to hear about your dissatisfaction with our app. We’re reviewing our pricing and support options to better meet our users' needs. Your feedback is important, and we will work to improve our service.- Eleanor
Nice app, simple to use. The only thing is its price quite pricey.
I still need to try long term to see its benefits.
We hope to not disappoint. All the best!
me encanta esta pagina. sus productos se ven de la mejor calidad. los envios comodos y bastante variedad a escoger
¡Bienvenido a Spocket! Nos alegra que esté disfrutando de los productos y del envío rápido. ¡Gracias por estar con nosotros!
Welcome to Spocket! We're glad you're enjoying the products and the fast shipping. Thank you for joining us!
It said 7-day free trial so I accidentally bought the annual plan instead of monthly and they charged $348 and would not give my money back. I called them within 5 mins of making this mistake but they wouldn't budge.
I explained to them they don't have any products that I could put on my store (toddlershoeoutlet.com) and all the prices are super high you can barely make a profit.
Here is an example of how they are scamming you. Product shows as US supplier but just another Chinese product. Their supplier are DROPSHIPPING to YOU. :-/
https://toddlershoeoutlet.com/pages/spocket-scam
Thanks for sharing this here! Our Support team has been trying to get in touch with you so they can discuss this further with you. Please let us know your availability by sending us an email at support@spocket.co.
It's a great app.......but it's kinda shady to change the features of the packages AFTER the app is installed. The price for the Pro plan on the app state that you are still limited to only 25 regular products. But on their website it still says you can get up 250 products. Which is which??? uninstalling.....
Thanks for the feedback! To give further clarification on this, you are allowed to import up to 250 product imports and 25 of them can be premium. We'll contact you soon and hopefully we can bring you back as a customer! We'd love to have you around.