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Customer service was great. That is always really important in an app for me. I hope that it continues to go well.
Sorry to hear about your situation! You definitely should not be charged as long as you cancelled within the trial period on a monthly plan. We would be more than happy to re-investigate and re-evaluate your request to make sure that your account receives the necessary actions. We'll have one of our account managers reach out to you directly to get you sorted out. Thank you for your patience and understanding!
Absolutely of the Best App Out there.
Easy to use with different products to choose from
Amazing, love it.
Thanks for your feedback! It gives us much pleasure to know that you love the app and our products. Your kind words encourage us to continue doing our best. Thanks again, and have a wonderful day. - Irene
I WOULD RECOMMEND SPOCKET.
Hi ALL ESSENTIAL NEEDS, LLC! Thank you for recommending Spocket! We are happy to know that you are enjoying your experience. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
The app is unfortunately not great. Several issues occur at every step, from importing products to simply browsing their product library or paying for the orders: cache needs to be cleaned endless numbers of times, product library crashes often, only credit cards are accepted (not debit) and this is not said anywhere until you discover it at the checkout for the first order. Assistance takes days to solve the easiest issues, apart from the amazing Prinz who is always super quick and effective. Thank you Prinz!
Thank you for your feedback! We’re pleased that Prinz was able to provide you with exceptional service. We are also very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abigail
So easy to use. And great trending products!
Thank you for your awesome review! We're so glad to hear that you find Spocket easy to use and love the trending products. We’re committed to providing the best experience and the latest products for you. If you need anything, feel free to reach out!Happy dropshipping!- Eleanor 😊
great app. it is very nice and convenient to use. it is a little pricey. i like that you are able to ship products from the US
Great to hear that! We have more upcoming selections and amazing app features so watch for it!
Very fast response from customer service !! you get the information needed with documents too, a special thank for Jam
Thank you for posting your positive review. At Spocket, we value your time and always strive to provide fast and efficient service. We are so pleased to hear that assistance was provided in a timely manner by Jam. We look forward to assisting you again soon. -Erwin
Terrible app and company that just want to take your money. Coming from someone who has been dropshipping for 2+ years, I would say there are other better alternative. I barely used the trial because I didn't see much of the "AI" tech that could help my business any better. I tried to cancel the trial on the same day It supposedly ended but I already got charged $100 for it and they are not going to refund it after many emails back and forth.
Hi there!
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at support@spocket.co anytime. Thank you for giving us a chance and we wish you all the best! - Abby
I need to learn about this app first but it's the only one we have so it must be good. I'm hoping the products are great so far the ones I have are!
We’re so grateful that you took the time to share your feedback with us! We'll keep on adding more products for you to choose from. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
This app has been amazing for our company. So far everything has shipped rather quickly and had no issues. There are however some companies that charge so much for cost+shipping it equals retail value they have it set at, or sometimes far exceeds. So, have to be very cautious.
Awesome review! Thanks for the advice. It is really helpful to know and be aware of product cost and shipping so that retailers can easily adjust pricing as well. Pricing sometimes do depend on the demand for a certain product but please feel free to reach out to us at support@spocket.co and we'd be happy to relay your feedback to the suppliers too! Thanks you! We appreciate it!