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Russel provided amazing customer service when I ran into an issue. Russel had very speedy replies highly recommend.
Thanks for your feedback! It gives us much pleasure to know that you love the app and that Russel was able to provide you with the assistance you need. Your kind words encourage us to continue doing our best. Thanks again, and have a wonderful day. - Irene
The free plan includes uploading 25 products on the store. I tried to upload 20 and it was not uploaded , i delet it , we can not work with liars
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abigail
I like how easy Spocket is to use, but it would be absolutely 5 stars if I was able to alter the description/tags/etc from the 'My Products' tab after it was pushed to my store. However, that is just a minor flaw in an otherwise really good addition to any store.
We're glad you find the platform easy to use. Please feel free to reach out though should questions about its usage arise. Regarding being able to edit some aspects of a product, it's something we can consider working and so we're noting it. Thanks for the review in any case!
Prinz was verry helpful on the Chatbox , he answered quickly to my questions about the app subscriptions... great customer support
We’re pleased that Prinz was able to provide you with an exceptional Spocket service! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
This was totally worth it! I saw huge results after a week of using Spocket. I couldn"t think of running a store without it!
Thank you so much! It fills us with pride to know that our service is valued by our dropshippers. We strive to be the best we can be every day. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Useless app!Products sucks!Same products you can find in some pakistani corner shop in Brooklin or Harlem.Even you delete the app,they will still charged you for a paid plan every month to end of your life!
We are sorry to hear if you did not like the products we carry on the platform. Please know that we are continuously bringing in more suppliers every week so that our users will find a supplier that they can work with long term and will cater to their needs so they can launch a successful drop-shipping business.
We do hope to see you again and be a part of the Spocket community as we continue to grow and help you thrive in this industry.
Would be great if the etsy shop owners actually knew and agreed to this app. Since you have to contact each and every shop owner to get permission to sell their products what I have been finding is they can't do this. They all seem to not even be sure why I would ask and that they can't accommodate. So it seems the app randomly pulls people's products out for important without their knowledge then you have to hope to get lucky with a vendor who' interested in this. So far I have 7 no's. This very much like cold calling for a supplier
I’m sorry to hear about the difficulties you’ve faced with contacting shop owners and the permission process. We’re working on improving our app’s integration and communication with vendors to make this process smoother. - Eleanor
Fast and convenient customer support from Erwin. Couldnt ask for an easier first experience with this app!
Fantastic! We are glad you love the Spocket experience and that Erwin was able to help you with your concern efficiently! It is great everything on your end is going smoothly. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
So far its been a great app. Other than that, the support has been superb. Thank you so much for your assistance.
Thank you for leaving us a review! We're pleased to know that you liked the platform and how the team provided you with exceptional support! - Irene
This app is absolutely terrible to use, you cannot filter anything and there is just junk everywhere at inflated prices. SCAM! SCAM! The items are not unique, the brands are selling themselves through their own websites, amazon and even etsy stores and are all easily found Google. This is insane all those reviews and case studys; and not even 1 single product can be sold uniquely as you verily claim on those case study's. Also there is a massive problem with your filters; you do not give enough options to select a small group of products or just products that only have 4-7 days shipping. In my opinion to make such false claims and then charge such amounts can only mean one thing; its just a SCAM!
We respect your opinion and we understand that you had certain expectations with our app. We're sorry to hear we were not able to meet those expectations at this time but you can be sure that we are continuing to do our best to further improve our app consistently. We thank you for your feedback and we hope you can still give us another chance in the future. Please feel free to reach out to support@spocket.co and we'll gladly answer any questions you may have and help you the best we can.