Spocket ‑ US & EU Dropshipping

I star trial with free plan.
I have fisrt order from this app.
Processing time (handle time) is longer than provided information.
Over this rate, i contact to support via email but no one reply my email.
So bad service.

*WARNING* - * FALSE ADVERTISING * DON"T Waste your money!!!!
I don't usually leave reviews unless it's extraordinary, exception product or it's one of worst product. I am writing this feedback with good intension to help other new shop owners to be cautious about this app.

I will be reporting to Shopify and they may take down the app soon. So use this app at your own risk.

- Hidden secret of charging $99, It's shocking the Spocket app is so unprofessional. I never made any sale from the app for past two months, so i uninstall the app to save $99 monthly charges. when Spocket charged me $99 in-spite uninstall. When i saw in bank account i immediately reach out customer support, the customer support comes back after two days saying i need to do more steps, so basically uninstall app does not mean you not using the app because Spocket want to make money. As per Shopify clear instruction to remove just click on uninstall. Spocket is a tricky app do not Trust this app.

- CUSTOMER Support: I joined empire the highest ($99) expecting best customer support. It was the worst customer service team, The chat session is not real time, they do NOT provide updates, they do NOT respond within 2 hours or within 24 hours. FALSE ADVERTISING. I wish to upload my chat session to prove it but the review does not allow.

I was shocked to know how come they got number of five (5) stars ratings then i found out their business tactics to impress new customers... for proof please read one of the review given by OurPlacez on February 21, 2019, it's very interesting Spocket team will tell you what to put on the review...pls check it out. Probably you might get discount or special deal if you give them 5 (five) star ratings.

The most interesting surprise i saw, was shocking!!! after i gave 1 (one) star, i wrote email to Spocket, next day i went to check my review just want to make sure my feedback is still there.... guess what happened i saw three 5 (five) ratings feedback within 24 hours, Spocket does not want to reveal bad feedback on list when the new user looks at the reviews, i totally understand that's how some business works to make money but someone like me losing $99 is hard pill to swallow, it's hard earned money. It's very painful falling into this scam app and losing money. Lesson learnt 1st read negative review before making decision.

This is in response to your reply below. We have been working with your support staff for now 14 days every day chatting for hours at end to resolve this one issue.

I am not sure of the intentions but I have paid for a full year and seems you cannot fix the issue, then refund our money... Simple.

Have already lost 1 month for which I have paid.

Take responsibility.

I would give ZERO stars if one could...

They take money upfront and then when their platform does not work or even push products to our shopify store, they do not fix issues. We have spent over 100 hours and still no resolution.

The management does not even bother.

Sad. I hope we will get our money back. As I think its a scam. And for products they are pushing Aliexpress / china shipper for most ???

They request a 5 star review with the promise for some free service. Then they give you NOTHING!!!

Very bad service! I couldn’t cancel my subscription and they are making it hard to unsubscribe so they get your money !!!!

UPDATE: ( since someone, the CEO? has responded to my review below )

- Their customer service system? Waiting 1 week before someone responds to you? Just read all the 1 stars reviews and you will know how terrible is their customer support service.

- Inventory system? Complete BS. Just check a few products and notice the generic inventory numbers on it. They source products from the same suppliers you can find on Aliexpress. Those suppliers don't have stock in the USA. They are waiting for you to place an order and then ship the items to the USA warehouse.

- Their automated inventory system it a complete BS and scam. I've reported them to Shopify and they were requested to remove that false claim from their product features.

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*WARNING* - *FALSE ADVERTISING* - about automated inventory updates and processing times. I've reported them to Shopify and they may take down the app soon. So use this app at your own risk.

- On the app page they advertise that they provide AUTOMATED INVENTORY UPDATE, however, this is completely FALSE. They DO NOT UPDATE the inventory automatically at all. They DO NOT have a system in place to do so.

They rely solely on their suppliers to update the numbers, and obviously, their suppliers inflate the inventory numbers so you can order first and once you start placing orders they will try to source the products for you.

- On most if not 99% of the products listed in this app the inventory numbers are generic. Just check them and you will notice they are all the same like 9998 etc...

- we have been tricked into believing that their suppliers have the products in stock, spent a ton of hours setting up the products, ads etc, once we started placing orders they did not start shipping until after 3 weeks, even though they advertise processing time of max 7 days and another 7 days for delivery.

So it's been almost 4 weeks and we still have a few orders open.

- CUSTOMER SERVICE: they have the worse customer service team, they do NOT provide updates, they do NOT respond within 2 hours or within 24 hours.

The last couple of times I messages them, and they responded after 3 days and AFTER I have followed up 3 times.

yes

So, my third and final edit of this review, It isn't worth it, especially for their prices. They only 2 orders that I made had problems, 1 one of them took a long time to arrive and when it arrived it broke while being opened and the other item had delays because for some reason the seller put the wrong zip code even though I gave them the correct address. I tried to contact their support chat but it never works when you need it. Also, some of the items were constantly becoming unavailable or changing to premium status in order for you to upgrade your plan so you could sell them. And last but not least, I was getting daily emails from them giving me the "reasons" for me to upgrade my plan, like jeez at least do weekly emails instead of sending me their advertisements every day

3rd class service! supplier take 10-15 days for just to ship.! and spocket team still try to convince us. and Yes MOREOVER SUPPLIER SENT ITEM VIA ECONOMY CHINA MAIL SERVICE NOT EVEN E-PACKET..... COMPLETELY BAD EXPERIENCE WITH THIS LOW-QUALITY APP.!!! DOOOOO NOT EVER USE THIS APP.

Terrible! DO NOT USE! Shipping time is horrible for ‘US based items’ people received items in ‘Shein’ packaging (if you don’t know then they are dirt cheap clothing from China) which would of been cheaper if I ordered from Shein and sold the items! Also cancelled my membership they offered a cheaper option and then still charged me $200! Stay away from these guys!