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Be very careful with this app. It says you can install and test it for free, but it's all a lie. A few days later you receive a charge on your credit card. The worst part is that you can't get a refund, you can't remove your card, you can't cancel – it's a real trap... If you're thinking of installing it to try it out, don't do it.
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience it’s absolutely not the kind of frustration we want for any of our users.
To clarify, the app does offer a free trial, and no charges should occur unless the subscription is activated after the trial period. We understand how frustrating unexpected charges can feel, and we’d never want anyone to feel misled. We’re always transparent about billing terms, and these details are also provided by the app store at the time of installation.
Regarding cancellation and payment methods: subscription management, refunds, and card removal are all handled directly through the App Store/Google Play Store, not within our app. This means you can cancel at any time, and refund requests can be made through the store’s support channel.
Still, we want to help make this right. If you’d like us to look into your case more closely or guide you through the steps, please contact our support team at support@spocket.co and we’ll be happy to assist you personally.
Thank you again for bringing this to our attention. We appreciate the chance to improve.- Eleanor
I tried to give Spocket another try, but it’s just not going to work out with us. I can’t afford to keep continuing to refund customers due to sellers not shipping orders in a timely fashion.
The platform is ok if you have no issues but once a supplier doesn’t ship, Spockets response time is outrageous. I will no longer be using this platform once we receive a resolution on this last order. It’s too inconsistent and hurting our business.
Hi 7Kouture!
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at support@spocket.co anytime. Thank you for giving us a chance and we wish you all the best! - Abby
Spocket has been a great tool for my dropshipping business. The access to US and EU suppliers makes a huge difference in shipping speed and product quality. The integration with my store was smooth, and importing products only takes a few clicks. Overall, it’s reliable, easy to use, and perfect for anyone looking to run a more professional dropshipping store.
Thank you so much for your kind feedback! We’re really glad to hear that Spocket has been a great tool for your dropshipping business. It’s great to know that the access to US and EU suppliers, faster shipping, and smooth store integration are making a positive difference for you.
Our team works hard to make product sourcing and importing as simple and reliable as possible, so your feedback truly means a lot. If there’s ever anything we can do to further support your business, please don’t hesitate to reach out. Wishing you continued success with your store! - Eleanor
Service client insane, problème vite résolu, les produits ont une livraison juste incroyable (1-3 jours), je recommande vivement cet application, c'est l'avenir !
Nous sommes ravis d'entendre que notre service client est exceptionnel et que vos problèmes sont résolus rapidement ! Nous sommes également très fiers de notre service de livraison rapide, qui est effectivement une de nos forces fortes. Nous nous efforçons de répondre aux attentes de nos clients avec rapidité et efficacité, car nous savons que le temps est précieux pour vous. - Erwin
The app is easy to learn to use, especially for beginners, Irene is the best! I have so many questions and she always seems to know the answers. I would have appreciated knowing that there was a limit to how many products you could import at the beginning AND that that meant EVEN if you change your mind, so lets say you delete a product and replace it with another product, EVEN if you haven't even sold any units, it doesn't matter. It still counted against my 25 imported items. This was very frustrating when I was just starting out and had not even sold one item yet! Things are getting better, though so we'll see how it goes. So far so good!
Thank you so much for your thoughtful review! 🌟
We really appreciate your feedback about the product import limit, too. We understand how that could be frustrating when you’re just getting started, and we’re always looking for ways to make the experience clearer and smoother for our users. It’s great to hear that things are improving for you — we’re excited to see your continued success! 💛
Happy dropshipping!- Eleanor 😊
Will we seriously have to pay for access in 2026, even though other applications are free? No thanks .
I am extremely dissatisfied with my experience with Spocket. After one year of using their service and paying $948 for an annual subscription (12/2023 to 12/2024), I only managed to sell 3 products, as all other orders were either canceled or undeliverable.
Throughout the entire period, there were frequent synchronization issues that caused numerous problems. Despite these recurring issues, I communicated politely and attempted to resolve matters fairly and openly.
While the Spocket support team responded quickly, they often could only mediate. Suppliers were frequently unreachable, and there were long wait times. Delivery times were often not met, or products were canceled afterward.
When I wanted to cancel due to these difficulties, I was offered a 3-month free plan. However, this could only be activated if I switched from PayPal to a credit card. After providing my credit card details, I was promised an additional three-month free extension, and the subscription was supposed to continue afterward. Instead, at the end of the contract period, I was charged another annual fee of $948.
The promise of an anytime downgrade option is also misleading, as this only occurs with an additional payment and is credited to the existing plan. Moreover, canceling the plan results in immediate loss of access, despite having paid, and all communication via chat is cut off.
After 4 to 5 back-and-forth emails with a senior customer service representative, I was offered a 50% refund of the $948 Unicorn Plan, which I find outrageous and unacceptable. If the service had been perfect, I would have only needed a Pro Plan for $288, as only 30 premium products were relevant to me.
During my time using Spocket, there were a total of 10 orders, only one of which was fulfilled. The products and service provided by Spocket are not competitive in the European market.
Additionally, it became apparent over time that about 80% of the products come from BigBuy and are merely sub-products on the European market.
To date, there has been no solution, and all communication with the support team via chat is now blocked. Communication is now only possible with senior managers, and since Spocket is based in Vancouver, Canada, there is a significant time difference.
Beware and stay away from Spocket.
In light of this negative experience, I cannot recommend Spocket at all.
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the challenges you've encountered during your time with Spocket. We understand your frustration, and we deeply regret that your experience with our platform did not meet your expectations.
We take your concerns seriously, especially regarding the issues with synchronization, product delivery, and customer support responsiveness. Our goal is to provide a smooth and reliable experience for all our users, and it’s clear that we fell short in your case. We also apologize for any confusion caused by our subscription and downgrade policies. We are constantly working to improve our services, and your feedback will play a key role in guiding these improvements.
In regard to the 50% refund offer, we understand that this might not have been satisfactory given your experience. We’d like to look into your case again to ensure you’re being treated fairly and to explore any further resolution options. Our team is available to assist you, and we can work together to ensure a more satisfactory conclusion.
We also regret that communication channels were blocked and understand the inconvenience this caused. We are reviewing this issue internally and will address any obstacles in our communication system moving forward.
We appreciate your feedback and your patience as we work to improve our service. If you’re open to it, we would be happy to continue the conversation and find a resolution that feels fair to you.
Please feel free to contact our support team directly at support@spocket.co or reach out to us via email to initiate the next steps.
Once again, we apologize for the inconveniences you’ve experienced, and we hope to regain your trust. - Eleanor
What I Love About Spocket
1. **3-7 Day US/EU Shipping**
No more 30-day AliExpress nightmares. My customers get their calming beds and anxiety wraps in under a week — **perfect for pet parents planning trips**.
2. **Vetted, High-Quality Suppliers**
Every product I import (4.7+ star ratings) arrives exactly as shown. No cheap knockoffs. My **108 Zen Travel Kit** looks premium — because it *is*.
3. **Seamless Shopify Sync**
One-click import → auto-fulfillment → tracking updates sent to **hello@petzentrip108.com**. Orders flow like zen.
4. **Customer Support That Actually Cares**
**Angelique from Support** is a *legend*. When my bank blocked a payment and my account got deactivated, she:
- Deleted my accidental extra store
- Reactivated my account in 24 hrs
- Gave me a **30-day free subscription**
→ All with empathy, speed, and zero runaround.
5. **Profit-Friendly Pricing**
- $14 bed → sell for $39.99 = **$20+ profit**
- $8 spray → $24.99 = **$15 profit**
- Flat $5 shipping + free over $50 = happy carts
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### Real Talk: The Only “Con”
- **Not free** ($24–$99/month), but the **time saved** and **customer trust** from fast shipping make it a no-brainer ROI.
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### Verdict
If you’re dropshipping in the US or Canada and want **fast, reliable, premium products** without the AliExpress gamble — **Spocket is your unfair advantage**.
I launched **PetZenTrip108.com** in under 2 weeks, hit my first sale in 48 hours, and owe it all to Spocket’s speed, quality, and **Angelique’s superhero support**.
**Try Spocket. Thank me (and Angelique) later.**
*Joachim*
*PetZenTrip108.com | hello@petzentrip108.com*
---
Wow — thank you so much for this incredibly thoughtful and detailed review, Joachim! 🙌
We’re thrilled to hear how Spocket has helped you launch PetZenTrip108.com so quickly and deliver a premium experience to your customers with fast US/EU shipping, high-quality suppliers, and seamless Shopify fulfillment. It’s especially rewarding to know that your customers are getting their products on time and exactly as expected.
Wishing you continued success and many more zen-filled wins ahead — thanks for being part of the Spocket community! 🚀 We're here for you! Happy dropshipping!- Eleanor 😊
Just hope you never have an issue with them. I did not recall purchasing a year membership and as soon as it was deducted from my account I contacted Spocket to see if it were possible to receive a refund. One of the reps said they would get back to me in 48 hours. I never heard back. I contacted them again and over several conversations, not only was nothing resolved but they also stopped answering me, which I consider very disrespectful. I would not work with them again and would recommend Zendrop or Syncee for someone looking to dropship as they have better customer service.
We're taking your feedback to heart and are working to improve our processes to prevent similar issues in the future. We'll make sure that our customer service team is more responsive and effective in resolving complex issues like this. - Erwin
Updated Review – November 2025
If I could give this company 0 out of 5, I absolutely would.
It’s now been over four weeks since Spocket promised to issue a full refund for an unauthorized $314.99 USD charge, and we’re still waiting. Despite more than 10 emails back and forth, all we get are vague replies like “we’re still coordinating internally” or “may we schedule a quick call?” even though we’ve made it clear multiple times that we prefer to keep everything in writing for accountability.
The constant requests for phone calls and the lack of concrete action make it feel like they’re simply trying to delay the process. For a small business like ours, this kind of unapproved billing and prolonged refund runaround is completely unacceptable.
If anyone wants to know more about our full experience with Spocket and how they operate, feel free to reach out to us at contact@evergreenandbirch.ca we’ll gladly share details and our advice to choose a more transparent and trustworthy platform.
Thank you for taking the time to share your experience — we’re truly sorry to hear that your trial with Spocket didn’t go as expected.
We understand how frustrating unexpected charges can be, especially when your intention was to explore the app briefly. While uninstalling an app on Shopify does not automatically cancel the associated subscription with all apps (including Spocket), we recognize that this may not have been clear, and we’re actively working to improve how this information is communicated during the signup and trial period.
We also apologize for the delays and miscommunication you encountered with our support team. That’s not the experience we want for any of our users. Your feedback is being taken seriously, and we’re reviewing this internally to ensure we handle similar situations with more clarity and urgency in the future.
Our team has already been in touch regarding a resolution, and we remain committed to working with you toward a fair outcome. If there's anything else you'd like us to review or clarify, please feel free to respond directly to the ongoing support thread, and we’ll make sure it gets the proper attention.
