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I'm very excited to use Spocket! I will be using it to sell my products and to import product to my site to expand my selection and assortment for customers. Installing Spocket and getting up and running was so easy!
And we're pretty excited to have you onboard! It's awesome that you find the platform easy to use. All the best to your store and please don't hesitate to reach out to the team should you need help with anything!
I gave this app a chance. I wanted to believe it could do what I needed to make my dropshipping business easier to source and fulfill orders. It did the opposite. The customer support is very accessible but they are not effective or truly helpful. They are very polite but you end up engaging several different reps over time about the same issue as if they never communicate or read what you've sent them even updates. They never seem to know how to get you connected to technical support or the supplier directly. Even THEY aren't able to communicate with any of them. They essentially apologize profusely and continuously and that is the extend of their customer support regarding real issues that can impact your business. I have doubts about positive reviews because I gave them so many opportunities and consistently, they failed. Even when I told them I would discontinue using them, all they did was apologize profusely and hope I stick with them. Not good for any business and I don't see who they will remain in business with this approach. They have a great looking product/platform but the functionality of it and their business model is subpar. It is UNTRUE that they fully automate anything. You can get customer service relatively quickly most of the time but they never help. The claims they make are untrue. I even changed plans a few times over the course of months to experiment. It doesn't matter how much you pay, it is all the same.
We're very sorry to hear about your experience but thank you for sharing it! Our sincerest apologies if we were not able to meet your expectations at this time. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Erwin
good start looking forward to updates down the road
Wow! What a terrific app. Easy to traverse through suppliers that offer great products and FREE Shipping worldwide!
We value your feedback! Spocket is the most user-friendly app on the market, and we intend to make it even better in future updates. Thank you for taking advantage of our services! - Irene
I really like the way I was able just to set up everything needed without any help. Super friendly app and amazing features. And when I needed guidance to make sure I was having the best of it core I found Russel. Responding in less than 2 minutes and always helpful and striving to help. Great service!.
That sounds awesome! Congrats on getting your store setup with Spocket! Please know that we are always here if you need us and thank you for trusting in our service! -John
I had account issues resetting a password. Lorena and Vash were fantastic in helping this fool through the situation.
Thanks for your feedback! We are happy to know that Lorena and Vash were able to provide you with an awesome service today and that everything was taken care of. Feel free to reach out to us again if you need help! - Erwin
I have just started using spocket and they have great products but they need more suppliers so dropshippers have more products to choose from
We totally agree! The more suppliers the better but we make sure to vet them thoroughly to make sure they provide only the best quality products and services. Thank you for starting with Spocket!
It's great , it's allowed me to venture into a new busniess opportunities with ease and promise.
Omg plenty of help I was so lost but now I cannot complain and so helpful you won’t regret money well spent
We are always happy to help! Glad you are now on the right track. Our support is always available to you 24/7. Thank you for your review!
I use pocket app to find products and I can say that this is the best dropshipping app for quality products
We certainly cannot be the best without your support. We'll see to it there's more for you, watch out for more great features and more awesome products soon to come!