Avis (5 583)
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I used Sprocket to stock my online pet supply store! Love that the products are from the US & Europe!
already got the feeling of the 'premium'-ish the first few seconds and I think this will be a great tool for any big thinking eCommerce seller
That's great to know! We'd appreciate it if you could describe specifically how premium feels. All jokes aside, we can definitely offer you the quality products you need that could contribute to your store's success. All the best!
Good just fees are high I think, but this is just my opinion. But I think is good, and the manufacturing companies good, the look is good, and many more.
Your honest opinion is very much appreciated as it helps us know what we can improve on! Thank you for the feedback. We'll be sure to let our management know about them. We'll keep on making Spocket better for you! Thanks!
Love the product selection, the shipping is fast, easy & my customers are happy and i have seen a return customer base over the last few weeks
DO NOT WASTE YOUR TIME WITH SPOCKET. The concept sounded great, US suppliers and faster shipping. We started using spocket on our store, placed orders then 5 or 6 business days later they are still unfiflled. I then reached out to customer service and didn't even recieve a reply. Mind, you this was after several hundreds of dollars were spent on orders. Total joke and complete waste of time. Your way better off with oberlo.
Hello and thank you for sharing your feedback with us about your experience with Spocket. While our order processing success rate is 98%, issues do arise from time to time so we would like to apologize if the initial experience and expectations were not met.
Over the past few months, we have not only improved our order processing time but we have also implemented better structured process for Customer Support to make sure we answer and get back to our users in a timely manner.
We look forward to the time that you will join our Spocket family in the future to enjoy the benefits that we have to offer!
I like how easy and simple the website is to import to my Shopify accounts. I can search for vegan, GB to GB shipping, and other niche needs.
Feedback like this keeps Spocket team going! We will do our best to keep improving the app in making your dropshipping experience better.
Used to find some good new products. I like how integrated it is. I have not yet ordered any of their products, but it seems they are of good quality.
So far so good, I noticed that they are adding new products frequently. Honestly I am amazed at the product choices. I will update after my first order. I found great fits for my store. Www.FamouslyPinkBoutique.Com
This is in response to your reply below. We have been working with your support staff for now 14 days every day chatting for hours at end to resolve this one issue.
I am not sure of the intentions but I have paid for a full year and seems you cannot fix the issue, then refund our money... Simple.
Have already lost 1 month for which I have paid.
Take responsibility.
I would give ZERO stars if one could...
They take money upfront and then when their platform does not work or even push products to our shopify store, they do not fix issues. We have spent over 100 hours and still no resolution.
The management does not even bother.
Sad. I hope we will get our money back. As I think its a scam. And for products they are pushing Aliexpress / china shipper for most ???
We're very sorry to hear about your experience but thank you for sharing it! Our sincerest apologies if we were not able to meet your expectations at this time. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience!
Lorena provided information relevant to my questions. She was quick with responses and knowledgeable of the company site. Great customer service!
Thank you for posting your positive review. At Spocket, we value your time and always strive to provide fast and efficient service. We are so pleased to hear that assistance was provided in a timely manner by Lorena. We look forward to assisting you again soon. -Erwin