Spocket ‑ Dropshipping US & EU , 5 227 avis
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Had my first order through Spocket and already I'm having issues. The vendor name for the order and the company that charged my Paypal account are two different companies in two different countries. I brought my concern up to Spocket and all they said is their Operations team "investigated" and didn't find anything wrong. Meanwhile, Paypal investigated and said it was a fraudulent charge, refunded me and set up two factor authentication to avoid this happening again.
Spocket has done NOTHING to make this right. BUYER BEWARE. This company is a scam! Look at the other 1 star reviews, not the other reviews that are clearly fake.
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abigail
***UPDATE***
PLEASE READ BEFORE ADDING PRODUCTS TO YOUR STORE!
GREEN GAI, GREEN ANDROMACHE & GOLD ANGEL
These are the the suppliers I reached out to regarding their products and have not heard a response it’s been 3-4 days . This is very bad for business!
Lack of response is very unprofessional.Timely and clear communication is crucial for a positive supplier-customer relationship. If my customer has a question and I cannot get a response from a supplier that is very frustrating.
I thought Spocket was a good choice for me because the customer service was good. The products are good quality. The prices were on the high end though but I wanted to take a chance just because the platform was so easy to use. I see a lot of good reviews for Spocket but I don’t know how. If these suppliers do not reply back.
Thank you so much for your amazing feedback! We are so glad to hear that you are happy with the assistance provided by Edrielle. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Don’t recommend. Never received any emails for terms and conditions or privacy policy, and any charges. The wait 10 days to charge you after the free trial so they can say you are in the middle of your plan. No refunds regardless. Erwin in chat was unwilling to help and stated a policy that doesn’t exist. Completely disappointing. I installed the app because I was not impressed with the brands or products in their shop.
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. - Abigail
worst experience of my life. Fraud office that collects money for nothing. I used the opportunity to pause the subscription, it was clearly written there that no money will be collected until I continue the subscription. Money is suddenly withdrawn from the card. Then I had tried their product geniusdrop, where they create your own store. The ad said $1, I entered the data, I didn't get access to any of the stores, and €36 was charged to my card. I wrote a complaint to them, but it's useless, they always give the same answer that the money will not be returned and they are very sorry that it happened. Someone else answers all the time, just replies to emails every few days. Never fall into their trap like I did.
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. - Abigail
I have already paid for the 3 month plan, but after that I can't access the app. Every time I try to access the app
A 403 error popped up and I couldn't use it at all.
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abigail
nunca me dejo entrar a la aplicacion y nunca me dejo conectar mi tienda
¡Gracias por tus comentarios! Lamentamos mucho saber de su experiencia. Nuestras más sinceras disculpas si no pudimos cumplir con sus expectativas en este momento. Sin embargo, permítanos ayudarle con su inquietud. Uno de nuestros administradores de cuentas se comunicará con usted directamente para ayudarlo con cualquier problema que pueda tener; chatee con nosotros o envíenos un correo electrónico a support@spocket.co para que podamos investigar este asunto de inmediato. ¡Gracias por su comprensión y paciencia! - Abby
They charge way too much and all they are doing is the same service as the free apps
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abby
Confusing interface, nickel-and-diming, lack of support.
Hi there! We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at support@spocket.co anytime. Thank you for giving us a chance and we wish you all the best! - Abby
Surely feels like a scam. They will debit you, even without informing you. As of right now, they have even completely went offline, to add to the mess.
"Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation."
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience!- Abigail
The app is fine except for this annoying popup that keeps demanding a review. Literally every time I click anything. It's ridiculous. Are you happy now?
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please don't hesitate to reach out to us at support@spocket.co anytime. Thank you for giving us a chance and we wish you all the best! - Abigail