Avis (6 581)
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This is a scam!
Why NOT to use this:
1) They push you to sign up for their trial. Even when you cancel right away, they continue to charge you. I've tried to cancel three times and have been charged $300 U.S since. They refuse to refund me.
2) Their prices are way too high on the products. It's impossible to make any money with them.
3) Their positive reviews are one of two: Fake (You can tell from the "names" of the stores) or They are from people that got paid in credits from Spocket as soon as they downloaded the app.
The only way this app makes their money is from getting users to upgrade, and then their app not working properly when you try to cancel. Just read the other 1 star reviews before you sign up.
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at support@spocket.co anytime. Thank you for giving us a chance and we wish you all the best! - Abigail
Nice app!! Excellent products!! Easy to use : we love it!!
I will spend some time to talk about how bad this app is.
First of all, there is no such thing as free plan stop scaming people. You cant do nothing at all for free, even paid membership have only 25 products limit and are misleading because says 25unique products, people keeps thinking how about non unique products then. App is a damn slow, i dont have nothing even to compare with. Millions of popups and anoying buy membership advertisments. When you search products there are many irrelevant products thats have badge "premium". Support is always away. I can write more but i will stop wasting my time now. So F this crap app. Its pitty i cant give lower rate. Sinceraly,
Notyourbussiness.
We're are very sorry to hear about the experience you had with our platform! We would be more than happy to be able to fix the issues you are having. Please reach out to us at support@spocket.co and we'll be sure to prioritize your concerns and resolve them for you. - AJ
So far with using this service I have been receiving help that has been very much needed in my journey to success. And when I was having trouble importing and item Russel was very helpful and told me how to solve the problem.
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our Customer Support team will definitely be happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. - Erwin
Just coming from a totally different dropshipping shopify app, spocket suppliers are obviously much better as well as the products they offer.
This app is super easy to add items to my Store. Great service and prices. Will use this more often. Very Excited!
Thank you so much for your support!
good start looking forward to updates down the road
Small business owners - avoid. Please learn from my face-plant. Spocket is awful. Their shipping destinations changed without notifying me so all of a sudden products didn't ship to Canada. It totally killed any orders in my shop that had a Spocket item in the cart, because the shipping would get messed up, the customer would get frustrated thinking it was my shipping that was the issue, and I'd lose the sale. I had this app for I think 3-4 months? I found zero value with this app, asked for a refund, they said no and sent this message that they are "sorry the decision did not go in my favour." Cool, I'm a one-person business, so enjoy my 4 months of subscription dues in exchange for providing literally zero value. In fact, it took a considerable amount of time to even set up the app and find products, list them, fix all the weird tags that the app embedded into the listings, etc., so it's worse than zero, I'm out money AND time, neither of which I have much of. So whatever, I wasn't expecting a refund, just hoping, but if I had received one today, or even I would likely to try it again when you figure out that Canada is its own country and actually make this app useful in Canada. I'm taking the time to write this in hopes of saving just one hopeful soul who adds this to their shop thinking it would be a nice value-add. Is not. Is value-minus. IDK, if you're in the states and you have a big marketing budget, maybe? Don't expect any great shakes in the customer service department.
We appreciate the honest feedback! Thank you for sharing. We certainly respect and understand your opinion but we are indeed sad to hear about your experience and we'd like you to know that we are sincerely sorry about any possible inconvenience or misunderstanding we may have caused you. Just like any other applications and businesses, there is a policy in place to protect the company and its people but we assure you that our customers will and should always come first. Regarding your concern about the shipping destinations changing, we actually do notify our users regarding any changes to the listings that you have imported or pushed. It can be found in the notification bell on your Spocket dashboard. We did this to make sure you are aware and can adjust accordingly to your preference. If you did not receive any notifications from your end, we'd be more than happy to look into it. We would also be more than happy to make things better for you! We'll have one of our account managers reach out to you directly to help resolve any concerns you may have. Thank you for your kind understanding and patience!
I really like the functionality of this app. The products are actually sellable and it is very easy to add the products to my store. I like it! It saves me so much time.
What would we be if the products we had on the platform weren't sellable, are we right? In any case, we really appreciate this wonderful review. We hope the products you imported aid in and contribute to the success of your store. Please feel free to reach out if you need help with anything!
i like all the products and ease of use of the site.
thank you for all you have done for my store.
sincerely,
john horsley
Thank you so much! It fills us with pride to know that our Spocket service is valued by our dropshippers. We strive to be the best we can be every day. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail