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I would like to highlight the exceptional support provided by the agent Ria at Spocket. Her attentiveness, readiness, and effectiveness in addressing my queries were pivotal. Ria’s commitment to high-quality service reflects Spocket’s dedication to customer satisfaction. I highly recommend Spocket for its unparalleled support. Thank you, Ria, and the Spocket team!
Hi there!
Thank you so much for your amazing feedback! We are so glad to hear that you are happy with the assistance provided by Ria. Spocket is very much happy to help and provide all the assistance you need and it looks like we've achieved it. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Been using this app for about a year - it's great for getting up and going. Customer support is the best part. They are fast, responsive and very helpful. Thank you Melvin & team for your assistance.
Congratulations on your launch! You can certainly look forward to more improvements within our service and a continued excellent customer support. Thank you for choosing Spocket! -John
Great Experience working with Spocket. Excellent platform paired with Very knowledgable technical experts will set you up for success. Highly Recommended. big Shout out Leah for providing excellent support.
Thank you for posting your positive review, Woomoe! At Spocket, we value your time and always strive to provide fast and efficient service. We are so pleased to hear that Leah did an awesome job. We look forward to assisting you again soon. Your success is our success. We are thrilled with your recommendation! - Irene
I'm new to dropshipping and chose to go with Spocket very recently. I haven't used it too much yet, but Support has been amazing and Spencer truly helped me with getting my account setup. Products look to be a wide selection with very good quality and profit margins too. I'm excited to dive deep into Spocket and start using it more, but keep up the awesome work Support team & Spencer! Definitely impressed so far by the customer service, which is a great thing to see.
Hello Doo Outdoor Adventures! Fantastic! We are glad you loved the experience and Spencer was able to help you with your concern efficiently. It is great everything on your end is going smoothly. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Spencer was an excellent agent and very helpful and patient. She took the time to answer my questions and I feel very comfortable working with Spocket.
Thanks for sharing your positive review of Ria's service! It's part of our goal to continue to empower you toward success. We'll keep on adding more products for you to choose from. Reach out to us at support@spocket.co anytime you need help! - Erwin
GREAT!!!! They are great to deal with and very helpful.. LETS HOPE I CAN MAKE SOME SALES!!!!!!!!!!!!!!!!!!!
Hi there! We are happy to know that you are enjoying your experience. We hope you'll get your first sale soon! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
I was facing an issue with the admin panel on Spocket and I raised a ticket for. I was happily surprised to receive a call from the Customer Support Manager herself. I truly appreciate this and congratulate the team for their great professionalism.
I canceled long before the trial was over. However, spocket charged my paypal account after confirmation that the account was closed. They are giving me the runaround and making it very difficult on me to get the charge refunded. I have to go through a paypal dispute. Disappointing because I thought this was a trustworthy company.
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at support@spocket.co anytime. Thank you for giving us a chance and we wish you all the best! - Erwin
Too many "premium" products. Products that actually sell, are placed in this category. If spocket wants to be a leader in dropshipping, don't force people to pay for your premium plans.
One of the best apps on Shopify. Amazing support and professionalism, especially from Spencer. Extremely friendly, and gave generous discounts! Thank you!
Thank you so much! It fills us with pride to know that our service is valued by our dropshippers. We strive to be the best we can be every day. We’ll make sure that Spencer receives feedback. It will make his day! - Erwin