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Fellow Entrepreneurs Beware - I don’t like leaving bad reviews but I am leaving one with this app because of a bad experience I had with them that lasted over a couple of weeks. After checking out the app and the merchandise- I paid $49 for one month subscription. I liked the idea of selling products with shorter shipping times. But for some reason, the app would not push the products onto my Shopify shop. I contacted their support team and I was first told to change browsers, then try to see if I was having the same problem on my cell phone. After doing all of that, the app still would not push products to my store.
The customer service rep said he was checking with their tech support and he would get back with me. He never did. I followed up with him 2 days later. He then told me, the problem was with Shopify and that they could not help me any further. When I enquired about getting my money back- he said he said he would send my request to financial, but no one from the finance department ever contacted me.
I contacted Shopify about the problem and they told me they had no idea what Spocket was talking. So they also contacted Spocket to get the problem corrected.
A different customer service rep contacted me and said they were working to fix the problem and they would like to offer me 3 mos free in exchange to the subscription fee I already paid. That seemed fair, so I said okay. Then she asks to explain the problem I am having. So I explained in detail the problem I was having.
This same rep that offered me 3 mos free comes back with this email: “let's get this sorted and we'll come with some offer to cover for your subscription okay?” In another email she says she will contact me right away.
A couple of days go by and again no one contacts me. So once again, I requested a refund via the app. This time a different customer service contacts me and assures me that she is following up with the finance team about my refund. After all of that I finally got my refund. But it was only because I pursued them!!
Here’s the kicker, after doing some digging, I discovered that there apparently is a bug in the app and it doesn’t work on all stores. Other people have had this same problem with this app.
My problem is that, if you know that you have a bug in your system then OWN it. Don’t give people the run around and try to B.S. them. I felt this company was disrespectful in the way they handled my situation. It gave me the impression that all they cared about is collecting the subscription fee and not actually providing a product/service that works.
I just wanted to leave this review in hopes that no one else goes thru this. A
First of all, thanks for raising the issue you had as this would serve as a good basis for improvement of both our Support team and of course, the platform itself. We're always trying to better the what customers experience with the app and so feedback like this definitely helps. Following this, we would like to extend our sincerest apologies for what you experienced.
Our Support team tries their very best to attend to all issues and keep customers updated on developments to cases such as yours.
Please do know that the bug you mentioned is an issue we're currently trying to fix and that we are not in the practice of misleading our members. We're always trying to improve the app and find resolutions to issues that arise with its usage to give merchants such as yourself a better experience.
We wish you the best in your future commitments and again, we do apologize for the inconvenience that the bug has caused you.
Very helpful app that helped me to find US suppliers
Very helpful app that helped me to find US suppliers
All the best to your dropshipping business!
I used this app to find funny tees for dads. It's been pretty intuitive so far. I've been impressed by the simple interface and the easy way I was able to push products to my store.
Thanks so much for your wonderful feedback. We hope the dad tees you sell make dads all over the world happy and possibly make them limit the dad jokes (although who are we kidding, we love it when dad makes dad jokes).
Really predatory app. Their "Free Plan" just allows you to look at their inventory, but you don't get any value out of it. In order to use the app, you actually have to sign up for the paid plan.
Then when you try to cancel your paid trial, they make it needlessly difficult to do so. First, you have to enter your password "for security reasons", what? Nobody is going to hack you to cancel a paid plan. Then they force you to leave 100 characters of feedback before you can cancel.
Thank you for your feedback! We're very sorry to hear you found it difficult to downgrade/cancel your free trial subscription from your end. Please note that you do also have the option to chat with us or send us an email via support@spocket.co in case you were experiencing any difficulty doing any changes to your account. We are always more than happy to assist! We take your feedback very seriously and rest assured that we will use it to further improve our platform. Thank you for trying us out!
The most useful application for Shopify! Only verified suppliers. Recommend it! Five points to you, guys!
Thank you for leaving us a phenomenal review! Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Thank you so much Jam for your support! Incredible fast. I am able to use the app perfectly and I am so excited
Awesome! Our customer support team including Jam is incredibly fast and efficient when it comes to resolving customer inquiries. Reach out to us anytime if you need help! - Erwin
Good selection of items to choice from for my new online store. Quality t-shirts and tank tops to fit my store's audience. I enjoyed the ease of locating products and adding them to my store. I wish shipping was faster.
I would like to thank you for sharing this great review of Spocket! Your review means a lot to us. Thank you for choosing Spocket. We look forward to doing business with you for many years to come!
Team Spocket!
its good so far..........................................................................................
We’re so grateful that you took the time to share your feedback with us! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Good app I honestly think I’m going to stick with this app cause it has a lot of cool features and other great things!
Thanks for the honest opinion! We do our best to keep on improving the app to provide you with the tools and features you need to keep up with the trends. You can expect to see more in our future updates! Thank you for choosing Spocket!
This app has some serious limitations. For example, it does not appear to import Etsy reviews and reviewed Images.
Most troubling of all appears to be the product import process. It appears to be an extremely manual, time and labor intensive process. Apparently products have to be imported one by one and every product has to be reviewed and edited with regards to price and many other variants.
Compare this to other drop shipping apps that are highly automated. For instance, most drop shipping apps allow you to set a universal automated markup price. So if you didn't want to manually adjust each and every retail price manually, you could just tell a setting to markup wholesale by 2x or some figure and you're done in seconds. I don't see anything like that here.