Avis (6 571)
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Useless if you want to share the dropshipping products on your website with your existing products as the shipping times do not correspond to the shipping times/shipping costs I have set on my webpage. Customer service didn't have a solution other than "match your shipping times to ours" well that's useless because my normal products need to share the same shipping times at checkout and do not take as long as in transit as yours. Cancelled the app yet they still charged me $60AUD and will not refund me, even though I did not even use the app for more than a day. DO NOT recommend.
We’re truly sorry to hear about your experience and understand your frustration regarding the shipping times and the refund process. It’s important to us that our users have a smooth and satisfactory experience, and we regret that we didn’t meet your expectations.
Regarding the shipping times mismatch, we understand that this can be challenging when integrating with your existing products. Your feedback is valuable, and we will work on improving our solutions to better align with users' needs.
For the refund issue, please contact our support team directly with details of your situation. We want to resolve this matter as quickly as possible and ensure that you receive the support you need.
Thank you for your feedback, and we apologize for any inconvenience caused. We are committed to addressing these concerns and improving our service.
THIS is a good app. it helped me get my store started. was simple and easy to use. I recommend you to use this app.
Used the app for about a week trying to get it to sync while working with their customer service daily to trouble shoot. They couldn't get it to work. It was suggested that I sign up for an annual plan and still no luck. After 4 days of wasted time, I asked for a refund and part ways. They fought it and only issued a partial refund due to "policy." That policy should only be in force when their product would actually work. It should be criminal what they did. DO NOT RECOMMEND
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. Please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Erwin
This is a great app. I like the fact that there are items that can come with quick shipping 1-3days. I just couldn't find enough toys that would suite my business but I would recommend to others who are looking for the items you are selling. Thank you
Thanks for the feedback! We appreciate your honesty. We're more than happy to give you some supplier recommendations that would suit your business. Please reach out to us at support@spocket.co and we'll gladly assist you with it! -John
I think its a waste of time and amateur to the fullest. Ive searched everything from belt to ieans to t-shirts and every single page it says ive reached the end of the products. they have under 100 items that make no point. The support and response time is horrible. I emIled friday and just literally got a response 10 min agao. iTs now 8am. Dont do it its a waste of time and energy.
We’re very sorry to hear about your negative experience with our app. We understand how frustrating it can be to encounter limited product selection and delayed support responses.
Product Selection: We’re continually working to expand our product range and improve the variety available. Your feedback helps us identify areas where we need to make improvements.
Support Response: We apologize for the delay in our response time. We aim to provide timely support and are reviewing our processes to better serve our users.
We appreciate your feedback and are committed to making necessary improvements. If you have any specific issues or need further assistance, please contact us directly. We want to ensure that your concerns are addressed and that you have a better experience with our service.
It's good for dropshiper ,especialy Provides fast shipping feature but products are rather expensive
Thanks for leaving us such a wonderful review. We are glad you like Spocket. Meanwhile, we have forwarded your feedback to our developer team regarding the product pricing, your feedback will also help us grow. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Overpriced non-name brand products for twice the price of name brand department stores. After paying hundreds into ads, not a single sale. Thank you for the trial but I will not be purchasing this.
Hey, we’re sorry to hear that you didn’t find what you’re looking for in Spocket. Your feedback is important to us and that’s why we have worked tirelessly to get suppliers who are able to deliver premium products to you and your customers. We only want what’s best as we aim to be the best.
We hope for you to be a part of the Spocket family in the future as we’re sure you’ll enjoy the benefits and advantages that can only be brought upon by our growth.
Just so you know the quantity you're allowed to push to your store is limited...on EVERY single plan which is a huge no for me. I was considering this app because of the attractive delivery times it promoted. However, a little transparency from then on how many you can push to your store would have been appropriate since these two factors are very important. It's a no from me.
This app is verry good and i'm verry happy to used this app and keep it up.
Thank you verry much for this app!!!!!
You're very welcome! We're happy that you are happy with our platform. We'll work hard to further improve our app and make sure you only use the best! Thank you for trusting Spocket!
I definitely highly recommend Spocket! It's incredibly easy and intuitive to use and the customer service is beyond amazing! Leah has spent some time with me this afternoon answering all questions I had and was incredible at giving clear, concise information. I feel like she went above and beyond to help me navigate the obstacle I was going through. I'm really looking forward to if/when Spocket provides international shipping :D Thank you again Leah for all of your help!
Thanks for sharing your positive review of Leah's service. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing our service. - Erwin