Spocket ‑ Dropshipping US & EU , 5 313 avis
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Wishing fulfillment would be much faster. The supplier we chose ships out of the US and is still taking 13 business days to fulfill
We're sorry to hear that our supplier was not able to meet your expectations with the fulfillment. We thank you for your understanding with some of the unexpected delays due to the current situation with some of the carriers. Rest assured we will do our best to support you all throughout!
This app has a variety of good products, I have been answered all of my question by the administrators, however the "STARTER" subscription is perhaps too expensive for what it offers, the amount of products available with it is limited, it just could be overall a little better.
But in general, I love this app.
We’re glad that you were satisfied with your experience and would love to hear some additional feedback about how we could improve our service even more.
I will make sure to have this documented and raised with our team. We would also love to share with you our Promotional pans that can definitely suit your needs!
Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Love it but the real test is whether I can make a sale. Not a big fan of the high monthly subscription fee so I question whether it can pay off. Waiting for my Amazon Seller account to be open and hopefully I can get some sales.
We appreciate your honest feedback! Very understandable indeed, which is why we provide 2 weeks trial to any of our monthly plans so you can test us out first before making any commitment. We hope to be able to meet your expectations so please don't hesitate to reach out to us at support@spocket.co anytime you need any help and we'll do our best to make those fees worth it! Thank you and welcome to Spocket!
I'm giving three stars because:
1. The product photos, titles and descriptions are very good, beats Oberlo by far with their scammy AliExpress and their awful titles misspelt descriptions and crappy photos.
2. Shipping time is fast. 1-3 days because - I'm in the UK - there are options to have items shipped from within the country.
I've held back the other two stars because:
1. While they charge a monthly fee depending on the number of items available for you - I chose 250 - there are also hidden charges that are not shown here, or anywhere on their pricing page. So you have to pay for the monthly fix fee, the hidden charges per order/item and the shipping cost because of they only ship free in the US which you either swallow or put it on your customer but then you make less chance for sales.
2. It seems like I have "dedicated" customer support with the name of Kim, but when I asked something the reply I received later by email was very robotic. So I think their customer support is an AI and not too good at that.
3. They don't have a whole lot of products. I had to change niche to make it work - since I'm fairly new with Shopify it wasn't a big deal but still - they don't have a big selection.
With that being said I will focus on the goodies for now and see if things get improved. Fingers crossed.
We're extremely sorry that you had to face such difficulties, problems in customer service are not something we are known for. As you can see from our other reviews, we pride ourselves on providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance and give us an opportunity to discuss the other issues with you. Can we set up a call with you? Or you can reach out to us via our 24x7 live chat or you can email us on support@spocket.co
Team Spocket!
This app allows you to find awesome products from amazing sellers but for some reason it won't allow me to access my import list, everything loads EXCEPT my import list where I push the items to my shop.
So far it’s been a good experience using this app! The processes are simple and clear. I also love the products!
UPDATE - I have to change my rating because I’m experiencing an issue with one of my first orders. It was placed two weeks ago and is still in processing. The supplier advertised 2 to 3 days processing and 5 to 7 delivery. Customer service has been trying to contact the merchant for almost a week with no success. This is a really bad experience for myself and my customer. I now have to refund my customer with hopes of getting my funds back.
We're glad to know that! Thanks for sharing your experience. Please don't hesitate to reach out to us at support@spocket.co if you need any help or if you have any questions. Thanks for choosing Spocket!
So far so good
So far so good having had any sales yet so I'm not sure really. Will soon find out though and do another review then .. I hope this all works out that is for sure
Welcome to dropshipping business! This app will absolutely help you to start and grow. Reach out to us via email at support@spocket.co or 24x7 live chat if you need assistance. - Erwin
I'm trying the free version. This seems like a cool app, just wish I could preview more than 25 items on the free version. If I can move them though, I will be signing up for the paid membership.
the easiness to imports products, US EU and other countries suppliers not too long delivery that what they charge on if you want to dropship quality products choose high plan if not highest
As always, we appreciate your honesty and understanding. We admit that Spocket still has room for improvements which is why we continue to do our best to make Spocket the perfect app for all drop shippers. You can be sure that our support for you is always available. Thank you for choosing Spocket!
This app has some serious limitations. For example, it does not appear to import Etsy reviews and reviewed Images.
Most troubling of all appears to be the product import process. It appears to be an extremely manual, time and labor intensive process. Apparently products have to be imported one by one and every product has to be reviewed and edited with regards to price and many other variants.
Compare this to other drop shipping apps that are highly automated. For instance, most drop shipping apps allow you to set a universal automated markup price. So if you didn't want to manually adjust each and every retail price manually, you could just tell a setting to markup wholesale by 2x or some figure and you're done in seconds. I don't see anything like that here.