Note globale
4,7
Nombre d’avis par note
  • 82 % des avis sont des avis à 5 étoiles
  • 11 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 5 % des avis sont des avis à 1 étoiles
Modifié le 10 décembre 2020

Very nice app and easy to use. However, the product prices can be little lower and I also was charged transaction fees. I am not sure why I am paying this when I have been already been paying for the subscription. Very few products that we can sell and ones that are there are very cheesy. Not worth the subscription fee.

ShopStunners
États-Unis
3 mois d’utilisation de l’application
Spocket a répondu 29 novembre 2020

Thank you for sharing! We do appreciate your feedback as it helps us know how we can further improve our platform. Transaction fees are a standard fee charged by Stripe in order to ensure all transactions are processed securely. We use Stripe to process payments online and to ensure PCI compliance. You would find that this also applies to other dropshipping platforms as well. Please note that Spocket does not in any way earn from those transaction fees. With product prices however, we require our suppliers to provide a 20-35% discount on listing prices compared to actual market prices. Don't hesitate to reach out to support@spocket.co if you find a listing that violates this policy and we'll make sure to take care of it for you. Thank you for choosing Spocket! Looking forward to working closely with you!

Modifié le 5 mars 2023

Not sure where these items are sourced from but looks kind of like Ali products. You can not sell anything on any platform but your Shopify website. They are extremely over priced for us. Sourcing yourself may be a better option unless you already have an established dropshipping only store, but for us we sell handmade stuff and just wanted crystals and accessories to go with our Spiritual metaphysical things. Most of the tarot cards seem to be knock offs which can get you in to trouble. Yes any money you pay they WILL NOT refund it seems, even if you don’t want to use their services. Read the fine print as that holds ALL the Truth or lack there of.

Spiritual Couture Collection®LLC
États-Unis
3 mois d’utilisation de l’application
Spocket a répondu 6 mars 2023

We deeply regret that this occurred. Would you mind sending us an email at support@spocket.co with more information about the situation so we can look into it right away?

16 février 2018

The product cost are to high, the pictures are not good and the choices are to small.... but i love the concept.

Not Your Basic Bitch
Allemagne
3 mois d’utilisation de l’application
21 juillet 2020

haven't made a single sale, good luck with yours! while wasting 105 per month to add products,most take 15 days to come from China, even the ones that say ship from USA take 7 days , very little o no margin for profit when you calculate shipping, and ridiculously overpriced products that are being sold all over the internet for much less.

DRESS & FIESTA
États-Unis
2 mois d’utilisation de l’application
Spocket a répondu 21 juillet 2020

We are sorry to know about your situation! We certainly understand the frustration of not being able to make a sale immediately. Please note that our suppliers are required to give 25-35% profit margin on all their listings. It is true that you may see similar products being sold on the internet for less but they are usually not of the same quality or could be a similar but an entirely different product. A lot of factors need to be considered indeed. We would love to have been able to provide you with tips and guidance on how to select the perfect products for your store and how to sell them. We're sad that we were not able to get that chance but we are hopeful that we can work together in the future as we want all our merchants to succeed! Reach back to us anytime and you can be sure that we will make it up to you! Thank you for your feedback! We appreciate it!

14 avril 2018

I liked the products and the prices seemed good until you look at the shipping costs. A product selling for $7.00 retail would require a $5.95 shipping fee. making the cost to your customer $12.95. I searched for the same product and found it on several sites that charged $.95 more retail, but there were no shipping costs - $7.95 vs $12.95? I may have missed something here, so if I did, please correct me.

Lortas
États-Unis
2 mois d’utilisation de l’application
Modifié le 29 avril 2020

I though it will give me value products but it's not true, it's good if you want to import t-shirts , hats or sunglasses but it does not worth paying a subscription if you want to import something else

JKglobal.us
États-Unis
2 mois d’utilisation de l’application
Spocket a répondu 24 mai 2020

We're sad to hear that we were not able to meet your expectations at this time but you can rest assured that we will continue to improve our selections constantly and consistently. We would be more than happy to extend our recommendations and assistance with your dropshipping needs. Please feel free to reach out to us at support@spocket.co and we'll gladly do whatever we can to be of help to you.

Modifié le 20 juillet 2020

I'm updating this again. I have mixed feelings on this app. I have had SO MANY problems with orders, but I will say that the issues were caused by the supplier and not Spocket themselves. As a result, I will share my thoughts on them separately.

Spocket
Spocket has a good interface where it is easy to upload products and get your store started. They do have customer service reps who do try to help you when you have a problem. They may be slow to respond sometimes, but John specifically does really try to resolve the issues and is a genuinely nice person who has the unfortunate job of having to relay what the supplier tells him.

Where Spocket itself has issues is that it does have accountability for the suppliers it has on it's site and the supplier I worked with brought me nothing but problems (see below). Spocket itself isn't bad, but I would say suppliers need to be vetted more and held to a higher standard.

Fushia Odysseus (supplier)
If you use Spocket, DO NOT use this supplier. I had nothing but issues with them including:

- claiming they have products in stock only to have them cancel the order saying they are out of stock after they allegedly shipped the order (happened four different times)
- Forgot to send a piece of a product and pushed back when I reached out to Spocket about the missing item. The only reason the customer was able to get their complete set was because John sent a new one on Spocket's dollar
- claimed to have sent 8 packages on July 10th only to find that they did not drop off any of the packages at the post office until July 19th when they allegedly claim their processing time is 1-3 days and their shipping time is 1-3 days. They also repeatedly lied to Spocket saying they sent the items when that was clearly not the case

Overall, Fushia Odysseus will not fulfill your orders on time and how you expect them to be. They will also not accurately track their inventory causing half your orders to be cancelled. They are a horrible supplier who does not know the first thing about customer service. They do not consistently or accurately do any of the things a dropshipping supplier is supposed to do.

If I could rate the supplier negative stars, I would; however I am giving two stars to acknowledge that Spocket staff actually do care and make an effort to help you and do have the unfortunate job of dealing with Fusia Odysseus on these matters who was not communicative and straight up lied about things regarding their inventory and shipping. I would give John five stars for his effort on this, as he did really make an effort to help even though the supplier made it extremely unpleasant for everyone involved.

If you find a good supplier on Spocket, you might have a better experience than I did with this app.

Trendy On Fleek Boutique
États-Unis
Environ 2 mois d’utilisation de l’application
Spocket a répondu 11 juillet 2020

Thank you for the feedback! We appreciate you bringing this to our attention. Our sincerest apologies for these issues that you've faced but rest assured that we will do our best to resolve all the issues immediately. Please know that we have your back and we'll rectify these matters as soon as possible. Thank you for your patience and understanding!

Modifié le 30 avril 2020

i am totally new at this and this is the one that I understood the

best a huge thank you!!

Vault of Variety, L.L.C.
États-Unis
Environ 2 mois d’utilisation de l’application
Spocket a répondu 23 mai 2020

We would be more than happy to walk you through starting your dropshipping with Spocket! You are more than welcome to reach out to us anytime via support@spocket.co or via our 24/7 live chat and we'll gladly assist you.

12 avril 2020

Started working with Spocket 2 weeks ago:
1st. App doesn’t allow you to contact the supplier directly. Only through Spocket Customer service team, which is very inconvenient.
2nd. I had 2 customers placing order with a supplier where the warehouse located in USA have the processing time 2-3 days, and delivery 4-7 days. It has been a week and the order is still “processing”.
3rd. Suddenly they tell me that the products are out of stock and the supplier change the processing time to 7-10 days.
4th. My 2 first order status, which was placed on 4/4/2020 and today is 04/12, before going out of stocked, never change the status, still “processing”.
5th. My customers are upset and requested me a refund with very frustrating emails. I have spoken to the customer service at Spocket and they kept telling they won’t give me a refund or cancel the order due to the high demand on the product right now. note that the order is still “processing”, which means they should refund and cancel since it hasn’t been shipped yet.
6th. I am very disappointed at the Spocket app and team. They didn’t care about my business being jeopardized due their priorities and disorganization. I will never use this app again.

The Emporio
États-Unis
Environ un mois d’utilisation de l’application
Spocket a répondu 21 avril 2020

We want to extend our sincerest apologies concerning all the issues that you have faced. We try to maintain the highest standards of service, but clearly, that's not what happened here. I am terribly sorry to hear about your experience and hope you will give us an opportunity to discuss this further with you. You can reach out to us via our 24x7 live chat or you can email us on support@spocket.co! We hope to resolve this to your benefit and earn you back as a customer.

Team Spocket!

9 octobre 2018

They try hard. I can see that they are doing their best to help with issues. But they are coming up short. I've had numerous problems tracking products sent. If I want to add tracking that's another cost. The products say they are shipping from the US, but many of them are not. They are also incredibly expensive. I think there are a lot more drop shippers eating a piece of the pie. That's what the pie is so expensive. The costs for the products are not competitive. They are way overpriced. I'm giving the 2 stars for customer service.

Groovy Spirit
États-Unis
Environ un mois d’utilisation de l’application