Spocket ‑ Dropshipping US & EU , 5 192 avis

We were looking forward to using Spocket but sadly we were immediately disappointed by being forced to subscribe to a paid plan before we could even research any of the products via the marketplace; despite Spocket clearly noting a 'free plan' being a available on their Shopify App Store page. In fact, even when being shown a free trial, it was still asking us to pay $1.99. The pricing is not clear and as we were unable to see what products are available to us, we will not be using Spocket. Very disappointing.

This company should screen their suppliers more with certain parameters that they need to get back with a Spocket about shipping and inventory within 24 hours. Small businesses rely on Spocket to upload inventory to their website. When inventories and suppliers are not vetted properly, it causes delays in product And lost customers and profit. More attention should be made toward having one customer service rep or two assigned to each client like me.

Nice

I believe the app can be improved, until then, I won't be using it as it is not beneficial for me. The Customer Success Specialist Leah helped me with a problem I had and its resolved now.

not as good

The previous experience has a problem and the issue has been eventually resolved in a positive way.

Pour le moment je n’ai pas de client, je vais tester spoket Je trouve que l’abonnement est quand même assez cher

Kündigungsprozess war schwer, Produkte solala, wenige für EU und DE meiner Meinung nach

Shopify gives you all the tools needed to market your store. However, everything has a cost and there no one to actually help store owners navigate the process.

Spocket makes dropshipping easier

I'm new to Shopify and I'm getting ready to launch my store. I do have a few concerns about using Spocket. At first glance, the items and integration seem good. Also, I like the shorter shipping times. Here are my concerns, though.

First, I signed up for the 250 products option but I didnt realize it was listing of the products vs selling. When I look at the next tier, there really aren't extra services just the option to list extra products. So, to stock my store, I have to use other vendors or pay the higher price before I see if the products sell as well as other vendors. Also, I paid for the full year and if I want to go upward, my option is only to pay for the larger amount full year. I'm trying to work with customer support to see how I can get the higher level and go to a monthly plan.

This brings me to my second concern. 24/7 support means I can reach out 24/7 but they are not available 24/7. So, I can't seem to do business when it is convenient to me but rather it is convenient to them. And, since I can't talk to their vendors with an issue because they are the pass-through, this can cause a customer issue for me, a new store.

I will say, the one time I had a vendor issue, they eventually responded and allowed someone from the vendor to reach out. This is why I'm giving three stars or it would be two stars.

Stay tuned as I launch. I hope I don't have to eliminate them as a vendor. I really need a reliable vendor who ships out of North America.