Spocket ‑ Dropshipping US & EU , 5 257 avis
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I’m just starting out will see how it goes with this app, so far love the variety of products they have.
Welcome to the Spocket family! We are very excited to have you here and we are just glad that you are loving the products. However, we'd like to make this a phenomenal experience for you - we'd like to get in touch and see how we can make it better!
I downloaded this app and deleted it the day the trial came due. The company refuses to refund the monthly fee.
Update: Because I gave an 1 star review the company reached out and decided to refund my money. I’m changing the review to 3 stars but only because the employee was kind.
Sorry to hear about that! You definitely should not have been charged if the trial subscription was cancelled within the given time period. We would be happy to re-investigate your account to get this concern sorted out. One of our account managers will reach out to you directly to help rectify this issue. Our apologies for any inconvenience we may have caused. Thank you for your understanding and patience!
Since I wrote my initial 1 star review, I have received several calls from Andi who asserts that the team is diligently working to resolve the cited issues. she seems to really care about the app's performance. Based on these conversations I am adding 2 stars and removing my initial review to give the team an opportunity to rectify the matters I cited.
Thanks for the feedback and suggestions - we really do appreciate them! We are making some changes in the app and hopefully, this will answer some of the concerns raised. Regarding the trial period, we would be more than happy to accommodate the request. We will be in touch with you soon!
It hellps allot with dropshiping, finding products and adding then on my stor is never been easeyer
Thank you for posting a review! We would love to know how can we deliver a better experience next time. We would like the opportunity to talk and investigate your feedback further. Please chat with us or send us an email at support@spocket.co so we can look into this matter right away. - Erwin
I didn't get to use this app as the bad reviews were like a warning sign. I did, however, contact them to have my credit card details removed. And yes they did it. So if you're seeing this and you have a problem with them billing you even after you deleted the app, I guess you forgot about recurring payment happens automatically so it might not be their fault entirely. Contact them before deleting the app and maybe you will save yourself some money monthly! I didn't get to drop ship either, so I have nothing to say about the quality of their clothes.
pretty fair app. I wish the products were alot cheaper with statistics on the orders, import and page views. All the same the shipping time is a small win.
Is ok little bit confusing but I assume is the way it is. I Like you can add products straight away
Thank you for sharing your thoughts with us! We would love to get in touch with you to rectify your concerns and make your Spocket experience that best one!Let us know how we can help you, you can chat with us we're available 24/7 or send us an email at support@spocket.co and we'll rush in to help!
On the fence.
Since I started off using Oberlo, maybe I am a little bias. But come to think about it, if I had started off with this App and found Oberlo after-the-fact, I would probably greatly reduce my usage of this App.
Dont get me wrong, its great for a free App, even though they charge you do fully use the site, but its functionality needs improvement.
First off, charging to use your Store brand on packaging is lame, and marking some items as Premium is lame as well, as there is no guarantee that one product will sell greater than the next and it also kinda says, "Hey, here is a few crap products to sell, but if you want the good stuff, pay for it."
Secondly, after adding products, the List Price and differs and doesn't add up even if you calculate the added shipping costs. Pay attention. And there are many variables available with no product picture. And the Product Pictures available do not sync in your store. U have to manually Sync them. And back to pricing, there needs to be a simpler way to set the prices, I ended up doing it within Shopify manually for many variants of the same product. Cuts down on time management.
This is not a bad review, really, just statements on ways to improve, in comparison to a completely free App with, a better interface and more products. Hopefully I will change my mind over time.
jaimerais me desinsccire...............................................................................................
Thank you so much for taking the time to write this feedback. We make it a point to be known for customer service, so this situation caught us a little off guard. Would you mind reaching out to us via email at support@spocket.co with more details about the situation? Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward. Thank you so much, and I look forward to hearing from you! - Erwin
Its a shame that for the app, but i wont be paying for an app that doesn't have the basic search facility of 'EXACT keyword' When i search for a product i want an exact match, not a loose match based on keywords - anyone who has used google knows this. For me to not allow words in " or ' to exact match in a search is out of date in todays searches. Shame really that a basic facility like this isn't included. My example. Search for orthopaedic cushion and your hit with 1000s of cheap pillows for chairs and i have no way to cut this down to EXACTLY orthopaedic A few of my products would have issues i sell very specific items and sadly i am not going to spend £50 a month (possibly more) on an app where it wont let me specify exacts as it will take longer to find a simple product than just doing it myself ( I currently have 200 products listed on 2 stores and another store with close to 3x that number) Shame honestly if the devs could simple fix this i would be jumping immediately on this app
Thank you for letting us know! It really helps us know what we can improve more and enhance. Our search box does have the capability to detect an exact match to the keywords used but if an exact match is yet to exist within the platform, the search system would then automatically search for the nearest related products to suggest based on the keywords used. We do however understand that such detailed filter features would indeed be helpful and time saving so we'll make sure our developers look into your suggestion. Meanwhile, please feel free to chat with us anytime about the exact products you are looking for and we'd be more than happy to give a few suggestions. We also take product requests as well, in which our on boarding team will gladly look for the products you need to have in our app. Please know that we truly appreciate your feedback! Thank you!