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This app is absolutely terrible to use, you cannot filter anything and there is just junk everywhere at inflated prices. SCAM! SCAM! The items are not unique, the brands are selling themselves through their own websites, amazon and even etsy stores and are all easily found Google. This is insane all those reviews and case studys; and not even 1 single product can be sold uniquely as you verily claim on those case study's. Also there is a massive problem with your filters; you do not give enough options to select a small group of products or just products that only have 4-7 days shipping. In my opinion to make such false claims and then charge such amounts can only mean one thing; its just a SCAM!
We respect your opinion and we understand that you had certain expectations with our app. We're sorry to hear we were not able to meet those expectations at this time but you can be sure that we are continuing to do our best to further improve our app consistently. We thank you for your feedback and we hope you can still give us another chance in the future. Please feel free to reach out to support@spocket.co and we'll gladly answer any questions you may have and help you the best we can.
The idea is great just implemented poorly, no one wants to pay $25.00 shipping on a $15.00 item. The prices are high and the shipping even higher, until these two things improve I would not suggest it for any new store or any store that wants to deliver good prices like dropshipping is supposed to do.
Thank you for your feedback. I’m sorry to hear about the issues with pricing and shipping costs. We’re actively working on improving our pricing structure and shipping options to better meet your needs. - Eleanor
This app is still under development and needs work. It is unable to delete products from the store. It does have better product descriptions up front. I would feel more comfortable if the plan options included the $0.00/month for 25 items but this may only be a promotional gimmick. Another option that is needed is the ability to delete a vendor's account. At this point it seems that there is no clear way to be sure your account has been terminated.
Thank you for your feedback. I’m sorry to hear about the difficulties with deleting products and vendor accounts. We’re actively working on improvements and will take your suggestions into account. - Eleanor
This app has now charged me twice even though it has been deleted for a month. Be careful because if you test it and don't like it you will have to beg for refunds when they keep charging you.
We sincerely apologize if you’ve had a less than perfect experience with us but rest assured that we will not charge any of our customers for something that they did not sign up for or purchased on their own.
We always want to make sure that our customers experience only the best with Spocket and that means providing you with top notch service. We’d love to hear more of your experience so you may reach out to us at support@spocket.co so we can talk about how we can better this experience of yours with us as we truly want you to feel that our customers are the most important thing to us.
epensive
Hello Future Jewelry! We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at support@spocket.co anytime. Thank you for giving us a chance and we wish you all the best! - Abby
scam , be aware , i tried the app and deleted it before my free test achieve because i find it usless , everithing is okey on shopify but since this they try yo charge my directly to my credit card every 2 days hopfully i used i bloked my virtual card before they keept steeling from me bunch of thieves !!!!!! DON'T GIVE THEM UR CREDIT CARD INFO !! THEY WILL STOLE FROM U
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abigail
Don't Install this app !!!!!! Old products and don't refund if you buy premium plan. Can't Change/Cancel Subscription
Thanks for taking the time to leave us a review and we're sorry if you felt that you were not able to change or cancel your subscription. We have checked and everything seems to be working normally on our end. Nevertheless, someone from the Support team will be reaching out to you so we can get this sorted for you as soon as possible!
Had to start a free trial just to see products. They don't have any items that fit my store's niche, and their items cost 10 times more than Aliexpress. No way to cancel on the app. Had to go through their live online help to request cancellation. Very inconvenient!
We are sorry to hear you did not find any products that fits your preferences. Please know that you can change your account subscription by simply going to your accounts billing settings. Our sincerest apologies for any inconvenience. Please feel free to reach out to us at support@spocket.co and we'll gladly assist you however we can.
just downloaded not sure what it can do for me yet. once I've tried it I'll come back and let you guys know. What i don't like is you telling me what to put in my review. OK They have rejected my review three times, I don't like to be told to lie about something i've not tried
Thanks for letting us know about this! It seems like reviews were automatically being rejected so we're sorry if it came off that way to you. We hope that you are willing to share an update, now that you have tried Spocket and we're very keen to hear your feedback.
DONT USE THIS APP !!!! ACHTUNG ! REINE ABZCOKE Sobals du die Probeabo machst wird das Geld abgebucht auch wenn du kündigst bevor Probeabo beendet ist !!!!
ATTENTION ! As soon as you make the trial subscription, the money WILL be debited even if you cancel before the trial subscription ends!!!!
Vielen Dank, dass Sie uns auf diese Probleme aufmerksam gemacht haben. Wir bedauern, dass Ihr Erlebnis nicht Ihren Erwartungen entsprochen hat und haben Ihr Feedback an unser Team weitergeleitet. Wir laden Sie ein, sich mit uns per E-Mail an support@spocket.co oder im 24x7-Live-Chat zu kontaktieren, um Ihre Erfahrungen im Detail zu besprechen. - Erwin
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team. We invite you to contact us via email at support@spocket.co or 24x7 live chat to discuss your experience in more detail. - Erwin