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Just starting out with the app...so far so good. Will know more once we dive in and see how it works with our e-commerce store.
I used Sprocket in the past and it was wonderful. I got out of online selling for awhile due to some family issues, but now I'm back and really looking forward to using this great service. I find it easy to use, and the products are varied and of good quality.
Welcome back, we hope things are going well with you. We're still the same app you can rely on but with better features - and we're always trying to improve. We hope your experience is as great as the first time you used the platform!
I used this app to set up my ecommerce store. Lots of useful products. Customer service has been great. Any problems I have had have been solved in short order,
We always strive to innovate and provide you with the best service possible. Thank you for sharing your experience with the team. In case you should need anything, our support team is open 24/7 to help you! - Erwin
Supper app! Quality products, shipping from USA, short delivery time - all this is so important running my business.Thank you very much!
Streamlining store owner processes are key to the democratization of e-commerce. Spocket is filling this role admirably.
Right now at my request they're working feverishly on getting order fulfillment working on the mobile app.
More recently, Ria helped me renew Spocket at a 50% discount.
Previously it was Edrielle, who promptly updated me on an order status.
Once before it was Leah, who was a good listener when I described what I believe to be a very common situation in which a customer felt at ease blackmailing me into issuing a refund because he knew the culture of online retail is prejudiced in favor of customers. Shopify should automate the adjudication of such disputes the same way they automate chargeback resolutions.
Thanks for your feedback! It's part of our goal to continue to empower you towards success. Feel free to reach out to us if you need assistance. Have a lovely day! - Erwin
I saw that instructional video's that Sprocket put up and I signed up! It's as easy as it says. I highly recommend Sprocket over Zendrop.
Thank you for your kind words! We're happy to hear that Spocket is a great choice for beginners in the dropshipping business. Our team is always here to assist you, so please don't hesitate to reach out if you need any help. We're available 24/7 to support you! - Irene
I am adding products to my store, had some questions about the products. I asked my questions in the chat. The support team at once pass my question to supplier, and it took a while for supplier to reply, Abby did a follow up on my question, and let me know at once when supplier answer my question. I appreciate the professional, and kind, caring help from Abby. Her support make me confident on using spocket as my dropshipping platform. thank you, and keep up the good work.
We’re pleased that Spencer was able to provide you with exceptional service and answer all of your questions! Feel free to reach out to us if you need further assistance and we'll be happy to assist you. - Erwin
Satisfied with the product collections and service. Found the proper app for my store. Love this.....
Customer Satisfaction is very important to us so we do our best to provide you with excellent products and services. We're happy you love Spocket! Thank you!
I've used this app to source all products from my store and found the process really easy, partly because of the user interface being super friendly, but mostly because of their amazing customer service when you do need help. I have to thank Ria from the Spocket team in particular, who was so quick, kind and helpful with payment issues I had on my end, not because of the app. My store has just gone live, so I will update this review as time goes by!
Thanks for your wonderful feedback! This has been shared with our entire team including Ria at Spocket. We are glad that you are loving our world-class service and that your inquiry was resolved in a quick and efficient way. Feel free to reach out to us if you need further assistance. Hope to serve you again soon. - Erwin
I'm using this app to help build my shop with products. I'm very pleased with the responsiveness of staff when I have questions.
We hope your store building ends up successful - feel free to give us updates. We'll be sure to let out support team that you were greatly pleased with their efforts to help you out!