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Update: The customer service is amazing!
I use this app 100% for all of my drop shipping. The support is there when ever that you need it. They work with you no matter what the issue is. I used the online chat a lot when I was first starting out. Every work well!
The down fall:
You have to pay close attention to the photos and the variants because some products will show three different colors however in the variants it will just be listed as A so you don't know what color you will get. Also the product descriptions are not very detailed. Some items lack information such as size, color and shapes. Also with the prices that they offer it is very hard to make a well size profit. Some times you can find items on other sites for half of the cost of what "our" price is.
Overview:
I love this app. Mostly because of the customer service and the support that you receive. However there is TONS of room for improvement. Hope this information can help some of you!
We are glad that despite of improvement needed on the platform, you are still loving the app. Rest assured that we are doing our best to improve our service and that's our main focus. Hence, why we are providing outstanding customer service support during this improvement. Happy Spocket-ing!
I really love this app. Making price and variant updates are extremely easy. The photo quality is awesome!
We always strive to innovate and provide you with the best service possible. Thank you for sharing your experience. In case you should need anything. Our support team is open 24/7 to help you! - AJ
I use the app to bring new and exciting products to my customers. I love the uniqueness of of the products. I'm enthusiastic about our partnership and look forward to sourcing products for my pop up shops and selling marketplaces.
Looking forward to doing business with you as well! We love that you chose us to be your partner.
L'appli
Moi j'ai l'applicationcation est parfaite j'aime l'application
Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que vous aimez l'application et qu'elle répond à vos attentes. Si vous avez des suggestions ou des questions, n'hésitez pas à nous en faire part. Votre satisfaction est notre priorité! -Eleanor
Spencer was amazing. Very knowledgable! He was able to help me under stand the questions I had regarding my branded invoices. I really appreciated the clarity he provided.
All of our support agents are equipped with the necessary knowledge and information in order to help you with whatever you may need. We appreciate you sharing your feedback and you can expect the same level of service from all our support agents! Thank you for choosing Spocket! -John
I use this app for my business and it helps give me a larger range of products to give my clients. I like looking for unique items.
Love Spocket, especially the premium products! And, the support team has been great with helping me out a couple of times now.
We loved how the premium items are working out for you! Watch out for more premium items coming your way, we'll send you an email to keep you updated. Happy Spocket-ing!
I love using spocket for my products. I was confused when I did a test purchase on my site. My site was showing pending processing. I forgot that I had to go to Spocket to finalize the order. So far, no problems with Spocket.
We love having you with us too! You can reach out to us via our 24/7 live chat or support@spocket.co anytime you need help or if you have any questions. We're always here for you! Thank you for choosing Spocket!
This app helps us greatly in our business. Very easy to install and use. They have a great customer service team and very helpful.
Thanks a lot for your recommendation. We try our best to make Spocket as easy to use as possible and you'll be glad to know we have a lot more in store for you.
Lorena m'a repondu dans un délai rapide et avec les informations et brochures pour plus de details. Merci énormément !!!
Merci pour vos commentaires! Nous sommes vraiment reconnaissants pour vos commentaires sur Lorena et nous nous assurerons de partager vos compliments avec lui ! Nous espérons que nous aurons l'occasion de vous aider à nouveau. -Erwin