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I wouldn't even give this app one star. The app is a great idea but execution is exceptionally poor. [Huge opportunity for someone to develop a similar app that actually works with good customer service!!!]. Speaking of customer service it is simply atrocious. Rarely helpful, often I was left on chats waiting for up to 30 minutes with no response. I had to always follow-up to see if someone was there. They just disappear and stop responding if they can't help (I don’t think those at customer service have actually used the app themselves in real life scenarios; they assume the answer is always something basic and simple but I’m long past understanding the basics of the app, I’m having real issues placing customer orders; it’s also always your fault – never theirs). Some great products on the app, especially for Canadian sellers, but the app in terms of integrating with Shopify, tracking inventory, placing orders never worked (I’m supposed to do a manual fix for an issue – so what’s the point of the app and the fee??!!). I spent more time and hassle then this app is worth (in terms of the profit you can make on items, the work involved in using the app and interacting with customer service and especially given its annual cost; even with the app being cumbersome and unintuitive and basically not working they won’t give refunds – beware). Steer clear. I'd be happy to chat with anyone about my experience with the app. Feel free to reach out to me via my store.
Thank you for the feedback. We appreciate you sharing your experience to help us improve our services. Our sincerest apologies for any inconvenience we may have caused you! Rest assured that we will do our best to resolve all of your concerns and we'll have one of our account managers reach out to you directly to help you faster! Your patience and understanding is greatly appreciated!
Irene and the team form Spocket have been wonderful to work with. They respond in a very timely manner and answer all of our questions and also help get whatever we needed done. we are looking forward to the continuation of the relationship that has been created into the future.
We highly recommend the Spocket team for they are great to work with and know what they are doing.
We'll be sure to let Irene and the rest of the team know about this, thanks! As we always say, giving quality support to our merchants is one of our main objectives. With this, our Customer Support team does its best to help you out whenever you need it. That being said, we also look forward to maintaining the relationship we established with you - as well as with other merchants.
App is expensive, for the quality! Quality and fabric of the clothing are very cheap and poorly stitched. Not worth it but, with lack of options, moving on is hard. I do like the shipping times!
Thanks for letting us know about this! We'd like to make sure that this has been addressed by Spocket. We are bringing in more suppliers, in fact we are adding new suppliers every week. While most of our vendors are based and located in the US and Europe, we do have vendors that are based from other regions as well. You can select which vendors you want to work with long term by ordering samples from their range. If you find that they come in poor quality, let us know straight away and reach out to us at support@spocket.co. We hope to resolve this to your benefit and earn you back as a customer.
It's fast and easy to use for my business. I enjoy using it to become better at dropshipping for my niche. Thank you!
And we hope to see the day you become an expert in dropshipping. Thanks for this wonderful review! And as we always say, all the best you and please don't hesitate to reach out should you need help with anything.
Great Spocket support. Promptly responds and keeps you updated every step of the way. My support tech Jessa was professional and on top of it and provided status on everything she did.
Awesome! Thanks for your feedback and we're glad your inquiry was resolved professionally. Jessa will be delighted to read your comment. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Everything I need in one place, very convenient. the website is clean and easy to navigate, hoping for good things.
Good things are coming soon, Bunci Baby! We're so glad you had a pleasant experience using the app. It’s our pleasure to provide you with the best app you can use for dropshipping and rest assured that we'll keep on striving. Have a wonderful day! - Irene
This app really helped me to import quickly and and easily. I really like it.
Awesome! Thanks for using our app to import products! Glad you liked how Spocket easily works for you. Always here if you need our help! Appreciate you being with us!
I like the fast customer help via Live Chat, always helpful and friendly. I find the online tutorials a bit so-so, having live Chat with Spocket helps a lot, recommended.
Hey there! Thanks so much for your feedback - we can definitely use it to improve the content we release in the future. We're all friends here, and we want to be able to help our merchants as much as possible so we're thrilled to know you're satisfied with our Support team's efforts.
good, easy.....................................................................................................
Thank you for your review. We are glad you like Spocket and find it user-friendly! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
I needed to change an order and Abby with Spocket was very helpful. I was able to change the order. The customer service was great. Thank you Abby!!!!
Thanks for your feedback, and we're glad your inquiry was resolved quickly. Abby will be delighted to read your comment. Feel free to reach out to us if you need assistance again! - Irene