리뷰 (5,433)

전체 평점
4.7
평점 수준당 개수
  • 평점의 82%가 별 5개입니다
  • 평점의 10%가 별 4개입니다
  • 평점의 2%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 5%가 별 1개입니다
2020년 3월 7일

I chose this app for it’s simplicity of use! I have enjoyed the user interface experience so far. The partnership between this app & Shopify has been seamless!!!

HeirOasis Home Emporium
미국
앱 사용 기간 7개월
답글 Spocket개 2020년 3월 11일

We are loving this feedback of yours! It inspires us to become better and keep providing the best service to awesome merchants like you.

2020년 3월 6일

Bit pricier than Ali Express but Gives me extreme Peace of mind that all product are premium and well made. No worries about cheap materials .

Astral Collection Co.
미국
앱 사용 기간 7개월
답글 Spocket개 2020년 3월 11일

Thank you! We will keep adding more suppliers in our platform to provide you with more and better options.

2022년 12월 11일

getting to know it

Trends Mart Club
미국
앱 사용 기간 7개월
답글 Spocket개 2022년 12월 12일

Thanks for the review! Feel free to explore the app and reach out to us via email at support@spocket.co or 24x7 live chat if you need assistance. - Erwin

2018년 1월 14일

Not much use for me. For a dropshipping app I don't understand the purpose. In every category I have searched all I see are orange button products (pages and pages of just organge products) where I have to reach out and form a partnership with various etsy sellers to get products for my store. I have yet to see any purple button pre vetted items I can start selling immediately as advertised. I see no way to search or filter to find the purple products in each category. If I wanted to do Etsy dropshiping I could register with Etsy dropshipping which I have done in the past. I wish it worked for me but it doesn't.

Boshemia
미국
앱 사용 기간 7개월
2021년 5월 26일

DO NOT TOUCH THIS APP UNLESS YOU WANT THEM TO THIEVE YOUR BANK ACCOUNT , I HAD A PAID TRIAL WITH THEM TWO OR THREE YEARS AGO BUT NOTHING SOLD AND MY TRIAL ENDED AND WAS CANCELLED , RECENTLY I LOOKED AT THE APP AGAIN AND WAS WONDERING TO TRY IT AGAIN, NOTE I SAY I ONLY LOOKED AND WONDERED AND THIS MORNING THEY STOLE £70 FROM MY BANK ACCOUNT THAT I , AN ELDERLY DISABLED PERSON NOW HAVE TO WAIT MAYBE EVEN AS LONG AS TEN DAYS TO GET BACK !!!

Gifts At The Green
영국
앱 사용 기간 7개월
답글 Spocket개 2021년 5월 26일

Thank you for letting us know about this! Our sincerest apologies for any inconvenience we may have caused! Rest assured that we have no intention to cause you such inconvenience and we are very sorry this happened. Please do note that our system does not have the capability to further charge any cancelled account and our investigations do show that the charge you mentioned was under a different email/account. We promise to make things right for you and we'll do our best to resolve your concerns immediately. Our account managers are now monitoring your case and will be working with you to make things better. We appreciate your kind understanding and extended patience! -John

2020년 4월 29일에 편집됨

4.29 update:

I take back a lot of what I wrote and change from 1 star to 4

Spocket is absolutely not a scam. Yes, many things went wrong, and they have lots of improvements to work on, but they definitely care, they do listen and they want your business to grow.

4.27 update:
I received a call from an account manager. The lady I spoke to seems very nice and understanding. For now, it seems like they are working to fix this. Although, I will make sure to keep updating this review.

=====================

Dear good people, I don't like writing bad reviews. I had to come to write this after chasing their robotic customer support for days who simply don't care about you, your business, or your customers. So why should I care about them?

Those people are heartless.

Hundreds of orders from 3 weeks ago: NO UPDATES! NO TRACKING NUMBERS! NOTHING!

Their customer support said those orders were sent out for delivery then blamed everyone but themselves. First, it was USPS, then covid-19, then "syncing issues", then Shopify. They don't know how to own their mistakes and offer a solution! In the meantime, I'm fact-checking everything they told.

BEFORE YOU SIGN UP CONSIDER THIS:

They won't let you talk directly to the suppliers (red light number one)

You can't cancel orders after being placed even if they have two more weeks before they ship. (red light number two, the item most likely being shipped from China)

There's no way for you to track how much you spent. Impossible to know if there were duplicated charges! They don't send you an invoice! (red light number 3)

They won't refund anything if you sign up for their annual plan and decide to cancel. When a company doesn't offer a partial refund in such cases it means they don't believe their product themselves. (red light number 4)

Instead of responding with an answer, I get this email from this kid who joined the company two weeks ago and has no idea how to solve the issues. That guy sent me a link to USPS which contradicts everything in his explanation to the problem. Again, blaming everyone but themselves. Then he offers me "two free months", so insulting!! Why would I care about that now?! I need my clients to get their packages! (red light number 5 - don't let newbies handle complicated and serious matters)

Meanwhile, I have so many angry customers waiting for an answer, and I don't know what to tell them! People are asking if their order was shipped and if not they'd like to cancel. Makes sense!

It hurts me to feel that I tricked so many people without knowing just because I trusted a system that made it seems like it can be trusted.

Their supplier would tell you they ship "from the United States" Yes, right. Maybe after their local guy here receive the packages and resend them.

I'm shocked by myself and how they drag me to that kind of level of flooding their email and chat messages!

HOWEVER,

I simply will not rest until all my customers get their packages on time or a refund!!! I will fight so strong for people who trusted me and put their payment information on my website!

I respect my clients and appreciate their business while Spocket is spitting on mine.

A company that claims to be the best for dropshippers must know how to communicate with the suppliers they work with and provide us fast answers when there are problems. It doesn't make sense that I've been chasing them for so long to get updates / tracking numbers.

WEARACTIVEWEAR
미국
앱 사용 기간 7개월
답글 Spocket개 2020년 5월 24일

We're glad to have been able to sort things out for you. We appreciate your understanding regarding how things work. It's true that we do have a lot to improve on but you can be sure that we are working tirelessly to be able to provide you only the best service and platform possible. One thing you can also be sure of is we do care for you and your business and we'll continue to do everything we can for you. Thank you so much for your extended patience!

2020년 11월 13일

I'm new to the dropshipping world and Spopcket employees have been so amazing. I just upgraded my membership to make sure I get all the wonderful perks my company needs.

BlueGardeniaShop
미국
앱 사용 기간 7개월
답글 Spocket개 2020년 11월 14일

Welcome to Spocket! We're happy to provide you with amazing services. It is our goal to make your experience with us to be awesome! Thank you for using Spocket!

2019년 3월 23일에 편집됨

This app has helped improve the confidence I have in running my business. the interface is easy to use and so far I like the product options a lot.

AuroraSoul
미국
앱 사용 기간 7개월
2023년 2월 18일에 편집됨

Great App For Dropshipping. I use it and I love it. Very good services. Also, the support system is great. Supporter Leah is very good.

beautishia
미국
앱 사용 기간 7개월
2022년 2월 14일

Russel was great at addressing my concerns about an order in friendly timely manner. Highly recommend Russel for any questions you may have.

Bold Crimson Boutique
미국
앱 사용 기간 7개월
답글 Spocket개 2022년 2월 16일

Making sure all your concerns are addressed in a timely manner has always been our priority. Thank you for sharing your experience and we look forward to your success! - AJ