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customer service . stay with me and check on the problem i was having daily until problem was resolved. and also checked on me afterwards to see if i had any other question are concerns. truly best experience ever.
Hi there! Thanks for your kind words. We are glad you like your Spocket experience. Our entire Customer Support team at Spocket is very happy to help and ready to provide all the assistance you need 24/7. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Seamless integration, outstanding customer service 24/7, and excellent diversity of products for a variety of market groups.
Thank you for your feedback! We appreciate the detailed review as we use it to further improve our platform. We are in fact going to be implementing a similar feature like the one you mentioned in order to make things even easier. Please note though that Spocket does not earn from any of your sales or our suppliers' sales. They may have been the small transaction fees which is required by Stripe (Payment Gateway) in order to make sure that all payments processed are secured and safe. Also, please know that our suppliers are required to provide us with a 25-35% profit margin in all their listings. If you think they are in violation of this requirement, please feel free to report it to us and we'll make sure to take the appropriate actions necessary. Regarding your concern about your account, we apologize if there was any delay or inconvenience. We surely do not want to keep anyone waiting regarding any requests. We'll make sure that our account manager reaches out to you to help in sorting out your request. We appreciate your patience and understanding.
This app has high quality products (many made and shipped from the USA) and outstanding customer service. I recently attempted to transfer my Unicorn Spocket membership from one Shopify shop to a second Shopify store/account that I own, and the customer service and tech departments not only made it possible, but made it a totally seamless process. Erwin and Charelean (aka Cha) made a technically complex transition go off without a hitch, and they were friendly and communicative every step of the way. I'm excited to get this new shop going, and know that I can always reach out if I have issues. It's not easy figuring all this out from scratch, truly. And it'd be damn near impossible without good people on the other side helping to usher my unique goals forward.
Awesome! We're super glad the transition went smoothly for you. We'll be sure to let Erwin and Cha know that their efforts to help you out proved to be successful. And yes, our line is always open so don't hesitate to reach out whenever the need arises. We'll be here to provide assistance!
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Thank you so much for taking the time in giving us a review. Please know that you can always reach out to us in the event you should need our help. Our customer support team is open 24/7 for you! Thank you for the trust! - AJ
Great app, easy to use. quality products too. just made my first sale of their product. super excited!
Congratulations on your first sale! We wish you more sales with Spocket! Thank you for choosing to dropship with us!
I am beginning to enjoy drop shipping thanks to sprocket yeahhh!! take your time and ask questions be persistent and patient you will be successful
Great advice! Patience and persistence go hand in hand to assure success. We wish you the best! Thank you for using Spocket!
This app has provided me with a lot of quality products! It had mostly everything I was looking for to import to my store. Also the customer service is very good and quick!
Your feedback is very much appreciated as we continue to work double time to provide you with even more quality products and services! Thank you for trusting our services!
Very nice system. No sales yet but their support team is top notch. Leah was able to research and get back to me with information that I needed to make the right choices for my store.
Thanks for your kind words and for mentioning one of our Customer Support Team. You’re right, Leah is always going above and beyond. We’ll be sure to share your praises with them! If you have any questions or concerns feel free to contact us. - Erwin
Spocket's customer support is unparalleled! The selection may not be as huge as Aliexpress, but the quality and shipping time, and customer support, make it far more effective for the cost.
On point! We believe in quality over quantity and we make sure to only provide you with the best. Thanks for using Spocket! -John
Spocket has the unusual & unique. It's great to find products not all sourced out of China. Very cutting edge products. Not the normal fare, I don't like Normal.
Sophie Morgan
Luann Deason
Sophie Morgan Sales