리뷰 (6,829)
상세 검색
-
평점별
I've been wasting time with this app for days now, and the customer service has been really bad in resolving the issues that I've been having.
Lots of bugs in the website that has to be fixed!
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concerns. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abby
Terrible! DO NOT USE! Shipping time is horrible for ‘US based items’ people received items in ‘Shein’ packaging (if you don’t know then they are dirt cheap clothing from China) which would of been cheaper if I ordered from Shein and sold the items! Also cancelled my membership they offered a cheaper option and then still charged me $200! Stay away from these guys!
We're happy to have been able to resolve your concern for you regarding your account and subscription. We are hoping to be able to provide you better support and services. Please feel free to reach out to support@spocket.co anytime and we'll gladly assist you however we can!
Product prices are high as fuck....even you have to pay them $19.99 for premium membership... and extra $5 sometimes for shipping too
sorry...
Thank you for your feedback! We respect your opinion and we're sad to know that the products and plans that we have are not a match with your current expectations or budget. Our suppliers do already provide 25-35% mark up for the products that they list on Spocket. We also do give 2 weeks of free trial so you can test us out to see if were a good fit. Please feel free to try us out as well in the future. Your feedback is important to us as we use it to further improve our platform. Thank you!
An expensive app. I asked to downgrade to a basic plan after months of paying $99 per month with no sales, but they keep giving me a hard time. Keep dragging it to another month to make me pay more. I told them there was an error when I tried to manage the bill. They also said all products that I imported would be deleted from the store after downgrading to a basic plan. WASTED ALL MY TIME EXPORTING THE PRODUCT LISTINGS THAT I PAID FOR.
Thank you for the feedback! We'll make sure your investment is worth it so don't hesitate to reach out to us at support@spocket.co if you ever need any help. Your success is our mission! -John
The app is fine except for this annoying popup that keeps demanding a review. Literally every time I click anything. It's ridiculous. Are you happy now?
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please don't hesitate to reach out to us at support@spocket.co anytime. Thank you for giving us a chance and we wish you all the best! - Abigail
Don't ever use this app. I'm having terrible experience from these guys. I got charged for not using this app. When I talk to them about it, they told me to refund the amount but later they denied. They are here to steal your hard earned money with a stupid app.
I’m very sorry to hear about your experience and the issues with billing. This is not the level of service we aim to provide. - Eleanor
I was all excited to use this app, however that was short lived. I wanted to test it before diving in so I pushed 24 products to my store front - had 11 orders from them including 3 samples I ordered to see product and shipping times. I have been battling with them for a while as all these items state anywhere from 4 -10 days delivery. I will share the orders and their status below. Yesterday I had it, I told them how I felt and that they needed to get better suppliers or a better system (you can not contact the supplier, you have to have it all go through spocket and wait for an answer) They read my messages yesterday and STILL have not replied to me! I am fuming - I DO NOT RECOMMEND THIS APP!!!!!
#1648 ordered on 1/13/2020 - delivered FAST
#1663 ordered 1/16/2020 - still has not shipped, was told 6 days ago they would reship.
#1665 ordered 1/16/2020 - delivered
#S1 ordered 1/18/2020 - never shipped still trying to get a refund
#S2 ordered 1/18/2020 - delivered
#1680 ordered 1/19/2020 - delivered
#1684 ordered 1/20/2020 - never shipped still trying to get a refund
#1711 ordered 1/26/2020 - never shipped still trying to get a refund
#S3 ordered 1/28/2020 - delivered
#1741 ordered 2/3/2020 - never shipped was issued a partial refund
#1742 ordered 2/4/2020 - never shipped was refunded
total 11 orders:
5 delivered
1 refund
5 fighting to get refund
Our sincerest apologies in behalf of the suppliers that you have ordered from. The circumstances are indeed unfortunate and we are happy to have been able to resolve most of these orders for you. We would be happy to sort out anything else that is not yet resolved with your orders and your suppliers. Please reach out to us at support@spocket.co and we'll gladly sort anything out for you as soon as possible. Thank you for your understanding and patience!
Spocket is a scamming and unserious business, stay away! I signed up for Spockets free trial to try out their services. Their selection of products is mostly garbage and the app is difficult and in many ways inconvenient. I made sure to cancel my free trial before the period of two weeks was over. For some reason they still charged me for the next month of the paid plan, even though I most definitely cancelled it. Because of a server issue or something on their end it appeared that my cancellation never registered (or so they claim). When contacting their support I was given unserious responses and after insisting on receiving a refund they waited several days to answer and then “declined this request”. Greedy, scammy and terrible are the three words to describe this terrible business. Stay away. I’d imagine any of their competitors are much better.
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. - Abigail
easy breezy! Love it. Highly recommend it. I just started using it and so far I love it. Highly suggest. Update! Bad customer service. They refused to give me a refund, even though I canceled the subscription and uninstalled their app! I will never use them.
Thanks for the recommendation and welcome to Spocket! We're happy you are loving our service! -John
I like the interface of this app, but honestly that's where it all stops.
The fulfillment screen lacks details. You have to pay $79 to be able to see any meaningful information about your orders or even add products (25 products per month if you're on a free plan).
Nicer layout than Oberlo, but far less advanced.
Thank you for your feedback. I’m glad to hear that you like the interface, but I’m sorry to learn that the functionality and features did not meet your expectations.
We are continuously working to enhance our app and address any limitations. Your comments about the fulfillment screen and pricing structure are valuable and will be taken into consideration as we make improvements. - Eleanor