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Spocket’s product selection for the Australian market is limited, which didn’t align with my business needs. The no-refund policy adds to the frustration when the service doesn’t meet expectations. Unfortunately, it didn’t provide the value I was hoping for.
Thank you for taking the time to share your feedback. I’m sorry to hear that our product selection and policy didn’t meet your expectations.
We understand that having a wide range of options is crucial, and we’re constantly working to expand and improve our offerings, including those for the Australian market. Your feedback is valuable as we strive to enhance our service.
Regarding our no-refund policy, we understand that it can be frustrating. While we currently have this policy in place, we’re always looking at ways to better align our practices with our customers’ needs. We appreciate your input and will consider it as we review our policies.
If you have any specific suggestions or need assistance, please feel free to reach out to our support team. We want to ensure that we address any concerns you might have and provide the best possible experience for our users. -Eleanor
I don't know much about it. I just got up here and I'm trying to understand how it work so I can't say too much right now. Based on my experience with your platform have no experience no knowledge about this. I'm learning right now.
Thank you for sharing your experience with us. We'll take your comments into consideration as we work to continually improve our service. Can you reach out to us via email at support@spocket.co or 24x7 live chat for further assistance? - Erwin
I tried to give Spocket another try, but it’s just not going to work out with us. I can’t afford to keep continuing to refund customers due to sellers not shipping orders in a timely fashion.
The platform is ok if you have no issues but once a supplier doesn’t ship, Spockets response time is outrageous. I will no longer be using this platform once we receive a resolution on this last order. It’s too inconsistent and hurting our business.
Hi 7Kouture!
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at support@spocket.co anytime. Thank you for giving us a chance and we wish you all the best! - Abby
Meget useriøs app. Umulig å avbryte medlemskap!
Takk for at du deler din tilbakemelding. Vi beklager opplevelsen din. Vi streber etter å gjøre prosessen så smidig som mulig, og vi hjelper deg gjerne med å løse eventuelle problemer med å avslutte medlemskapet ditt. Ta kontakt med kundestøtteteamet vårt, så skal vi sørge for at saken blir løst raskt. på support@spocket.co
no free plan
Thank you for your feedback! We understand how important a free plan can be for some users. While we currently don't offer one, we have a 14- day free trial you may avail,we’re constantly working on improving our services and will definitely take your suggestion into consideration. In the meantime, if you have any questions about our plans or need assistance, feel free to reach out, and we’ll be happy to help!Happy dropshipping!- Eleanor 😊
pas sérieux ! attention à tous !! ils prélévent même quand vous êtes désabonnés.
Contacté mais je n'ai pas de réponse. Malgré ma désinscription et en allant sur le compte spocket je constate que notre compte est toujours actif et il est impossible de se déconnecter.
Des pratiques inacceptable et une application validée par Shopify. Il serait essentiel que shopify puisse vérifier les applications qu'ils valident. Je constate que nous sommes nombreux à rencontrer ce problème (voir les commentaires de la fiche)
Nous sommes vraiment désolés d'apprendre votre expérience et nous comprenons votre frustration. Votre avis est important pour nous, et nous souhaitons résoudre ce problème rapidement. Pouvez-vous s'il vous plaît nous contacter directement afin que nous puissions examiner votre situation et vous aider ? support@spocket.co Merci de votre compréhension. - Eleanor
It is confusing; it is shown that the app has a free plan, but when I login, I have to choose from the paid plan.
It would be better if it included a free plan to discover the app, as 14 days is not enough.
Thank you for taking the time to share your feedback about our app. We apologize for the confusion regarding our pricing plans.
We understand that our current 14-day free trial may not be enough time for some users to fully experience the benefits of our app. We're considering revising our pricing model to include a longer free trial or a more comprehensive free plan that allows users to get a better feel for the app before committing to a paid plan.
Your feedback is invaluable in helping us improve our product and better meet the needs of our users. We'll take your suggestion into consideration as we continue to develop and refine our app. Thank you again for your honest feedback - we appreciate your input! - Erwin
It is the worst dropshipping app I ever used in my life, with limited choices in terms of products, we add horrible customer support when you have problems...I demanded a refund for the first time in January 2024, and after 15 days with no feedback, I wrote my first testimonial on the Shopify app store, they contacted me to delete the testimonial in return for my refund...so I was so naive to believe their words and deleting my testimonial...after 4 long weeks of communication, emails, and messages...they sent me a falsified document showing that they sent the refund amount...and by contacting my bank I discovered that this document is just bullshit, and the bank confirms that there's no refund is sent to my card or account...sadly the pocket team was lying and they refuse then to give any proof documents ...I have all conversations, emails and screenshots....i recommend other dropshipping apps
I'm truly sorry to hear about your negative experience with Spocket. It's disappointing to learn that you encountered limitations with product choices and faced challenges with customer support. Additionally, the situation you described regarding your refund request and the subsequent communication with the Spocket team is concerning.
Transparency and integrity are values we take seriously, and I apologize if you felt misled or deceived during your interactions with us. We're committed to resolving this matter promptly and ensuring your satisfaction. We've reached out to you and are eagerly awaiting an update to ensure that you're provided with the resolution you deserve. Please feel free to respond at your earliest convenience.
AVOID!!! They took 2 payments annual from my account for on 2 days back to back! They have no customer service and no one will respond to you! They will just take more payments. I had to cancel my card and get a new one!! I know someone will reply to this comment saying email us and we will get it sorted blabla!!! the truth is they don't want to sort it out or refund or anything. Never do business with them, their service is bad. Their products are not very good references. The only thing that want is your money and not give the best service
re udapted from my last comment. he contacted me again to make me believe who was going to refund me. It's been 2 weeks who tell me who agrees to refund me and tell me Thursday to pass who cannot because I am in dispute with Paypall. I communicate with Paypal and mention to them that they do not want to refund and that they must respond to my dispute with Paypal. I sent back a message telling them I communicated with Paypal and told them who should respond to my dispute made via Paypal. 7 days no response following this. They make you believe who want to refund you to prove who gives good service. Never do business with them. because they tried to take 3 times the cancellation package after the first one passed. I had to cancel and block this payment. their service very bad and only think about the money. never do business with them. big red flag
We appreciate your feedback, and we're deeply sorry to learn about your experience. Please accept our sincere apologies if we fell short of your expectations. However, we're here to assist you with your concern. Please don't hesitate to reach out to us via chat or email at support@spocket.co, and we'll investigate this matter promptly. Your understanding and patience are greatly appreciated.
The Shopify App store advertises that there is a free plan, not trial, for Spocket but after i installed and created the account, it asked me 3 questions then wouldn't let me continue without choosing a plan that you have to pay for. It does offer the 14 day free trial for all their plans.
Thank you for bringing this to our attention. We apologize for any confusion regarding the free plan and trial. While we do offer a 14-day free trial, it seems there was a misunderstanding about the availability of a free plan. We appreciate your feedback and will look into this to ensure clearer communication. I