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good app , try it and got some good results even it is a paid plan , however not easey to find the free sample to test the suppliers if they respect the delivery delay.
Thanks for leaving us such a wonderful review. We are glad you like Spocket. Meanwhile, we have forwarded your feedback to our developer team regarding the shipping times and see what can be done as soon as possible. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Very very good suppliers with super fast shipping times and excellent customer support reply in under 5 minutes. This is not a fake comment I seriously recommend spocket to all Shopify store owners who want trusted suppliers with cheap prices and fast shipping.
We really appreciate you being a customer and helping to share the word about us. We take pride with our customer support team!
It's a really good app. I recommend it to anyone.
Hi TAURUS WORLD MAGIK! Thank you for the review and for recommending Spocket. We’re proud to deliver great value to our dropshippers. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
I would give this app N0 stars if possible. I'm just starting a new online shop and because of this company's major lack of communication and priorities, my store's reputation is being jeapordized. It's been almost 1 week since I've tried to have an order fulfilled and after simply rquesting a tracking number or just a simple response at all, I've only received a couple worthless responses... NO TRACKING # or even a status update on the order. Trying to communicate with this company is nearly impossible because it's so rare to even get a single reply even though they say "usually replies within 2 hours" LOL! Yeah, right... more like you'll be lucky if they even reply at all and if they do, it's 2 days later. One of the employees told me that they are fulfilling hundreds of orders and that's why it's taking long. That's such a sorry, unprofessional excuse and that alone lets me know that my business means absolutely NOTHING and therefore not a priority. I've tried contacting the developer of Spocket, no reply.... SCAM, SCAM, SCAM. DO NOT WASTE YOUR TIME WITH THIS APP!
I’m truly sorry to hear about the difficulties you’ve faced with our app and the lack of communication regarding your order. We understand how critical it is for new online shops to have reliable service and timely updates, and I apologize for the frustration this has caused.
Here’s how we’re addressing these issues:
Communication and Response Times: We are currently reviewing our support processes to ensure that responses are more timely and effective. It’s clear that we have fallen short in this area, and we’re committed to improving our communication.
Order Fulfillment: We are investigating the delays in order fulfillment and tracking updates. Your experience indicates a need for us to better manage and prioritize orders to avoid similar issues in the future.
Customer Priority: We want every customer to feel valued and supported. Your feedback highlights a significant concern, and we are taking steps to ensure that all customers receive the attention and service they deserve.
Thank you for bringing these problems to our attention. Your feedback is invaluable in helping us improve. - Eleanor
This app is perfect for any drop ship retailers. Products are of excellent quality. Love the peace of mind knowing each product is vetted by Spocket before being listed. One thing I would like to see the future is a little more control in on the "import list" page, the ability to select all and/or larger allowances of viewable products per page would be amazing as would save a lot off loading time. Other than that I am living Spocket!
Thank you for the great feedback! You can be sure that we will continue to work on improving the app and the import list page on future updates! Your suggestions are very important to us. We appreciate you loving Spocket so far!
A little janky, and not many aesthetic products available just on Sprocket, seems like AliExpress is where you have to go to get them. It's my first day using it, and I've gotten a lot of help from their nice and responsive support team, even at 10pm on a Saturday! I will keep using this and hope to find success with it :)
Thanks for leaving us such a wonderful review. We are glad you like the app. Meanwhile, we have forwarded your feedback to our developer team regarding adding more products for all our dropshippers. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Get app just have to really look when trying to find product to get the best deals. Overall nice concept can use a little tweaking
Hello Storm Warehouse! We are glad you like the service! Meanwhile, we have forwarded your feedback to our developer to see what can be done ASAP. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
We are just getting started with Spocket, but are excited about being able to source and ship from the US and UK. Having a competitive shipping time is extremely important, and we are excited to have that option available. Since we are new, I can't speak as much to the fulfillment, but we have been impressed with things so far.
It seems to be working alright so far. We haven't made a sale yet but we like the ease of use when importing to our store.
Awesome! Thanks for your kind words and we are glad that you are having a great experience. Feel free to reach out to us anytime! - Erwin
Prinz was very helpful. contacting support was easy .nice customer service. quick to reply to questions.