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I have uninstalled the app due to a few usability issues:
- Navigation thru Vendors is prey limited.
- Products titles, description, and other info is completely messed and in some cases, and cannot be used.
- A number of smaller, but very annoying issues.
I have uninstalled the app from Shopify, however, I was charged again after 1 month for the service. Customer service was not helpful it all (put me in ignore mode). I have filed a dispute with PayPal.
UPDATE: John from Spocket contacted me on the same day and resolve the issue in a polite and professional manner.
Sorry to hear about your concerns! We would be more than glad to help address your issues with our platform. We'd also be grateful to know more details about your feedback. Thank you for letting us know about it. One of our account managers will reach out to you directly to rectify the issues. Thank you for your patience and understanding.
Pretty simple to use great products integration was fairly easy as well as adjusting item details so wish they onboard the retail price not the price i pay
Thank you for sharing your experience with our products! We’re so glad to hear that our app was easy and intuitive for you. We’ve been working hard on improving the user experience of the app and we hope this has been reflected in your experience. Our team is always trying to make sure users have a great time using our product, so we are happy to know that’s what happened for you! - Erwin
Easy to use, a bit expensive for a very low budget drop shippers especially for who have high exchange rate, great features, great feature to provide a branded invoice, too many choices, thanks for creating this app
Thanks for leaving us a review. We are glad you like Spocket. Meanwhile, we have forwarded your feedback to our developer team regarding the plan pricing. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co so we can also discuss with different promotional plans that we offer. - Abigail
So they have "US Suppliers" with a sneaky disclaimer saying that the item will ship from China if showing OOS. Got the free trial, made a sale, made the purchase of the item, and it comes from China, I could have place the order myself on Aliexpress and save the extra fees and overpriced item for "US Supplier". Another thing, if your work with capturing orders manually because as a business you can fulfill them 1st , they wont let them sync to their system.
Thank you so much for taking the time to write this feedback. Our sincerest apologies if we were not able to meet your expectations at this time. Most of our retailers are receiving their products from US warehouses hence sometimes stock is coming from China especially those suppliers with fast-moving products. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. - Erwin
testing will update soon :))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))
Mega ! Einfach, super schnell !
Ich kann es wirklich nur empfehlen ! Genau so wie ich es mir vorgestellt hab !
Vielen Dank, dass Sie unsere App weiterempfehlen! Ich bin froh, dass Sie gute Erfahrungen mit unserer Plattform gemacht haben. Wir sind bestrebt, Ihnen weiterhin exzellenten Service zu bieten. Vielen Dank, dass Sie Spocket verwenden!
Thanks for recommending our app to others! Glad you are having a good experience with our platform. We aim to continue providing you with excellent service. Thank you for using Spocket!
This app is a really good alternative to Ali Express drop shipping. I really recommend it to anyone! Everything is done in US & Canada
sometimes it is not very easy to understand the settings and connections of the service
Hello EcoTinySteps! We appreciate your time sharing your feedback and would love to hear some additional feedback about how we could improve our service even more. We invite you to contact us via email at support@spocket.co or 24x7 live chat to discuss your experience in more detail. - Abby
I used this app to find suppliers from the USA and Europe. I really like delivery times and product quality.
Thanks so much for this! We do hope you were able to find US and EU suppliers who have products that suit your preferences.
Limited on products but has the ability to import products from AliExpress. Some products are shipping from European warehouses which is a huge plus. Great customer service. Thanks to Russell for all the help.
Thank you so much! It fills us with pride to know that our service is valued by our dropshippers. We strive to be the best we can be every day. We’ll make sure that Russel receives feedback. It will make his day!