리뷰 (6,827)
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i am unable to see first
Thank you for your feedback. I’m sorry to hear that your experience didn’t meet your expectations. We strive to provide a great environment for everyone, and I’d love to understand more about your concerns. Please feel free to reach out directly send us an email at support@spocket.co so we can address this and improve. - Eleanor
Read All Of The 1 Star Reviews! Don't get scammed.
Highly Disappointed in Spocket.
I signed up for Spocket solely because my supplier had recently switched dropshipping platforms.
We had some issues with Spocket regarding orders and their catalog, we contacted their customer service to no avail. They weren't able to fix the issues. Their customer service was condescending and of absolutely no help.
(DropGenius is Part of the Spocket App)
At one point we also signed up for their service DropGenius to build us a quick website so we could started faster, it was great at first. They told us $1.99 was all we had to pay.
However, after canceling our Spocket, and DropGenius, we still received charges for $59.99 from them.
We reached out to their customer service about these charges, however they refuse to refund them, stating their "No Refunds for any reason" policy.
So now we've been scammed out of our money, and are disputing it with our bank.
So watch out.
Spocket and their service DropGenius Are SCAMS!
(DropGenius is Part of the Spocket App)
Thank you for sharing your feedback with us! We deeply regret any inconvenience you've encountered and sincerely apologize if we haven't met your expectations on this occasion. Nonetheless, we're eager to assist you with your concern. Please feel free to reach out to us via chat or email at support@spocket.co, and we'll promptly address this matter. Your understanding and patience are greatly appreciated.
you are taking money from me, and Im not using the app since January, I hope you fix your system, im very disssapointed...
Hi Fluxoom!
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at support@spocket.co anytime. Thank you for giving us a chance and we wish you all the best! - Abby
I do not recommend this company because they are scammers who will take money from you by any possible ways. I was subscribed for a free plan and when I login again I received a sign up for spocket- pop up window, and when I clicked to close this window I didn't even know they subscribed me for a paid plan.
Stay away from them ,don't waste your time.
We sincerely apologize for any confusion. Subscribing users without consent is never our intention. We're investigating and committed to improving. Please reach out to us at support@spocket.co for any further assistance.
Super scammy customer service. Make it very hard to unsubscribe. Had to charge back with my bank.
I'm so sorry to hear that you've had a negative experience with our customer service. I can assure you that we take all complaints seriously and are truly sorry that we fell short of your expectations. - Erwin
I am confused with the pricing for this app, it says "Free plan available" but you have to commit to a 14-day trial? If someone could reach out to me and explain if this is correct.
Hi Primed Tactical!
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at support@spocket.co anytime. Thank you for giving us a chance and we wish you all the best! - Abby
I do not recommend this app. Because i tried in trial period and cancel my subscription but they try to charge me even i wrote 2 email to customer support describing that please do not charge me as i cancel your subscription during the trial period and they never stop attempting to charge. like everyday they attempting and bothering me. I hate that kind of scammer tricks of Spocket.co
Hi there!
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at support@spocket.co anytime. Thank you for giving us a chance and we wish you all the best! - Abby
DO NOT USE THIS APP - THEY STOLE OUR MONEY AND NOW THEY WON'T RESPOND. WE HAVE MADE A COMPLAINT TO SHOPIFY TOO.
Hi there!
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at support@spocket.co anytime. Thank you for giving us a chance and we wish you all the best! - Abby
Charged me after cancelling my account. They "processed" a refund and after the time frame they gave me, I haven't received it yet. Reached out to customer service to follow up and advised me to reach out to Shopify. Now Shopify is telling me to reach out to them so we are just going in circles and I'm down $110. :(
We sincerely apologize for the inconvenience and frustration you've experienced. It's disheartening to hear about your billing issue and the challenges you've faced in obtaining a refund. We take these matters very seriously, and we assure you that we are actively investigating this issue to resolve it promptly and we apologize for any inconvenience this has caused you. Our customer support manager is actively working on your case and will reach out to you with updates as soon as possible. Thank you for your patience and understanding.
Honestly, I've tested just about every supplier and I'm extremely disappointed with this one.
I trialed spocket to see if it would be a good fit for me. I determined it wasn't. When I attempted to login again - I received a "sign up for spocket" pop up after cancelling my membership.
I received the $299 charge for the "unicorn" level (even tho I attempted numerous times to cancel this membership). I even got ahold of support to try to get it resolved.
They responded that I have 2 accounts under the same email. But since I somehow cancelled one day after the trial I'm crap out of luck. But hey - a product I'm not even using will be cancelled now.
So I decided to try logging in to give it another go since i guess I just wasted $299 anyways and I still cannot login.
This honestly has to be the worst experience I've had with a subscription service hands down.
Account 1
Dropshippers Store #[REDACTED]
No Store/Shop Connected
[REDACTED]
No Subscription/Plan
Account 2
Dropshippers Store #[REDACTED]
No Store/Shop Connected
[REDACTED]
Unicorn Monthly Plan (Trial End Date: March 06, 2024) - Cancelled on March 07, 2024.
Hi there!
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at support@spocket.co anytime. Thank you for giving us a chance and we wish you all the best! - Abby