Spocket ‑ 미국 & 유럽 드랍쉬핑

We have been a long time Spocket user now for over two years. We have grown very disappointed with our experience with Spocket. There have been many behavioral problems that have started to drive us away from them as our business has been scaling upward. For starters a massive order for jackets, which initially was a large issue because (allegedly according to the supplier who also failed to supply full evidence of this) the full shipping charges were not applied to our checkout. Shipping charges that the supplier wanted to increase outside of the charges Spocket was applying. Which created a delay in shipping, and withholding of items we had already paid thousands of dollars for. Spocket did rectify this situation admittingly by offering us some clarity in our agreement to them... but after considerable amounts of stress, weeks and weeks of time, and an angry customer. Now the jackets came back small and we are being expected to hold the bag on a order that costed us thousands of dollars, when our customer has even agreed to pay all return costs and other overhead incurred while even offering to buy more in addition to larger sizes! Their customer service team continues to ask our customer to provide outlandish amounts of photo evidence which they have, and continue to ask for more on behalf of the supplier without copying us to their correspondence so we have no clue if our request to pay in full for any overhead costs of returns are being communicated. We have, time and time again, asked them to copy us and we are just met with being ignored frequently by their staff. Our client is old, so shame on them for not realizing how hard it is to take a photo not to mention how frustrated he is with this experience - and we have told them the truth. He was even in pictures sent to them! Further on another small order, they messed up the return address which we provided to our customer. They omitted a 1 from the number. The shipment got sent back to our customer, and reasonably so, they are looking for compensation to send it a second time. Spocket's staff refuted us when we called them out on their mistake and said it wasn't a mistake they just missed the 1!?!? Seriously, that is still a mistake? When we press them on paying for this return because of this mistake they talk around it and also go silent.... a common trend when they are clearly in the wrong they just stop talking. We used to love Spocket as it was a great alternative to AliExpress. But now their handling of a scaling business is not working out too well. The only thing keeping us here right now is the limited availability of other alternatives to Spocket on the marketplace. Their item selection is also becoming a bit unfeasible to scale properly as their costs are growing too high.

decent app. they had shipping problems the first time i tried to use them but it looks like theyve handled that

love spocket. great customer support and contact. not only did i become a huge company, but because of spocket, i stayed on track with my products. . love spocket

Simple, intuitive, a broad array of products. Definitely worth the annual subscription I signed up for.

Vash was awesome! His responses were quick and helped solve my issue. He was extremely helpful. Thank you so much!!

So far so good. The customer service chat is very good. Prinz was very knowledgeable and patient. I'm hopeful that the processes of ordering will be smooth and seamless but grateful that there is 24/7 customer service if there are any glitches.

Just starting out with the app...so far so good. Will know more once we dive in and see how it works with our e-commerce store.

This app is great so far in that it has a list of products sold and shipped exclusively in US and it integrates well into Shopify. The customer service is prompt , recently I had issue pushing my products to store, Agent Ria helped me solve it. I am a new user so my review is only going to cover the User Experience of this app and not actual Dropshipping experience. Maybe after some months of using I am sure.

I am so excited to get started using Spocket. It is the solution I have been looking for! I just listed my first products and it took no time at all!

I used Sprocket in the past and it was wonderful. I got out of online selling for awhile due to some family issues, but now I'm back and really looking forward to using this great service. I find it easy to use, and the products are varied and of good quality.