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Hi Rehana store!
Thank you for taking the time to share your feedback with Spocket. We value your input and encourage you to let us know more details about your experience with us. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Prinz provided excellent support
Hi Pama Decor! Perfect! We appreciate your feedback and we're glad your inquiry was resolved professionally. We’ll make sure we pass your kind words along to Prinz, who we know will be delighted to read your comment. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
I recommend the app for ease of use, recommended guide and dedicated staffs in helping through setup.
Hello there! Thank you for your review. We will share this with the Customer Support team to let them know how we are doing. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
I love this store spocket is a great wholesale store with lots of great products to choose from everything on here iswhere would purchase. This is a wonderful site and very easy to help with ordering. I just had someone place an orderand was able to come here and made al the progress with one click of a button and to me since l do not have a lot ofexperience when it comes to handling the computer i was just blown away with the great experience.
Lovely! Spocket is most recommended for beginners in dropshipping business hence we made this easy for everyone. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
So far I am very pleased with Spocket and I would like to note the great customer experience I received from Erwin!
Hello there! Thanks for sharing your experience! We’re truly grateful for your comments about Erwin and will make sure we share your compliments with him! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
***UPDATE***
PLEASE READ BEFORE ADDING PRODUCTS TO YOUR STORE!
GREEN GAI, GREEN ANDROMACHE & GOLD ANGEL
These are the the suppliers I reached out to regarding their products and have not heard a response it’s been 3-4 days . This is very bad for business!
Lack of response is very unprofessional.Timely and clear communication is crucial for a positive supplier-customer relationship. If my customer has a question and I cannot get a response from a supplier that is very frustrating.
I thought Spocket was a good choice for me because the customer service was good. The products are good quality. The prices were on the high end though but I wanted to take a chance just because the platform was so easy to use. I see a lot of good reviews for Spocket but I don’t know how. If these suppliers do not reply back.
Thank you so much for your amazing feedback! We are so glad to hear that you are happy with the assistance provided by Edrielle. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
I got answers for all of the questions, Jessa was helping me, and I appreciate her help.
Hi there! Thanks for sharing your positive review of Jessa's service! It's part of our goal to continue to empower you toward success. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
J'ai fait un essai d'une heure, j'ai retiré l'application et j'ai la surprise de voir que je suis facturée 39.99 $ merci de me rembourser car il est mentionné essai gratuit de 14 jours !
Nous sommes vraiment désolés d'apprendre votre expérience mais merci de l'avoir partagée ! Cela nous aide à savoir ce que nous pouvons améliorer et vous pouvez être assuré que les mesures appropriées seront prises pour résoudre ces problèmes. Nous sommes une entreprise axée sur la résolution et nous serions ravis de régler ce problème pour vous. L'un de nos responsables de compte vous contactera directement pour résoudre tout problème que vous pourriez rencontrer. Sinon, veuillez discuter avec nous ou envoyez-nous un e-mail à support@spocket.co afin que nous puissions examiner cette question immédiatement. - Abby
I've been wasting time with this app for days now, and the customer service has been really bad in resolving the issues that I've been having.
Lots of bugs in the website that has to be fixed!
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concerns. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abby
Lots of USA based items and great Customer service.
Hi Boardwalk & Parlor! Thank you for your review. We will share this with the Customer Support team to let them know how we are doing. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby